Poway Chrysler Jeep Dodge Ram

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 3, 2018

    The customer services was amazing through the whole process. Everyone from finance to the sales team were helpful and easy to work with. I love my new... Jeep Cherokee.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 25, 2018

    Very nice staff I didn't have an appointment but they got me in anyway very fast. Took care of ever6thing I needed and told me when I should be back for... maintenance.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 21, 2018

    Mike gave us no pressure, informative customer service. He answered all our questions and made sure we got what we needed. He stayed in communication... with us until we were ready to buy with out being pushy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 5, 2015

    No hassle car buying experience. Got the car my daughter wanted for a great price.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 17, 2015

    Amazing Customer service from Chuck on the internet team and Rudy in sales of all my car buying experiences Poway Chrysler dodge and jeep were by far the... best. Everyone was professional, knowledgeable and listened to all my needs. I will definitely buy another car from them soon.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 2, 2015

    Professional, knowledgeable, and courteous. Great experience and a great vehicle. You want service with a smile? A no pressure salesman. Go see Scott.... He will bend over backwards to help you. Great guy, great dealership, great vehicle, great service. Get the hint? This place is great!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    September 25, 2014

    Chrysler refuses to honor its warranty! I have a brand new 2014, 2500 HD Ram and Chrysler refuses to repair a part that has failed! My DEF showed some... diesel in it from pumping DEF at a truck stop and Chrysler says there not responsible. You can't built a quality truck and have parts that cannot withstand the environments that they are exposed to!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 8, 2014

    These guys were fantastic. Professional, knowledgeable, and courteous. What a great experience and a great vehicle. I bought a Grand Cherokee from Scott... and couldn't be happier. You want service with a smile? A no pressure salesman. Go see Scott. He will bend over backwards to help you. Great guy, great dealership, great vehicle, great service. Get the hint? This place is great!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 30, 2014

    Doing an online search I found the 2015 Jeep Wrangler Unlimited with the options I wanted at Poway Jeep. The Jeeps with these options were 'in transit'... to other dealerships in the area but the one at Poway Jeep was in the available inventory and also had a dealer discount which seemed odd for a brand new model. Thinking this was too good to be true I called ahead to ask if the vehicle was still available and the friendly woman who answered the phone (Isabel) said it was. I went in to take a look at the Jeep that afternoon and committed myself to buying it immediately. They honored the dealer discount and I got a good deal on my trade in and a good price on some additional accessories, an extended warranty, and a maintenance contract. The finance department (Jeff) even beat the terms of my bank's pre-approved auto loan! The salesman (Martin) made the whole purchase experience pleasant and was extremely patient and helpful as we moved my stuff to the new vehicle. The next day I noticed that there were troubling differences with the new maintenance contract compared to my past maintenance contract with a 2010 Jeep Wrangler Unlimited. When I raised this issue to the finance department (Jeff) he literally bent over backwards to resolve the issue promptly and to my satisfaction. He followed up with me every time he said he would which is a rarity in customer service especially in my experience with previous dealerships. It turns out some features of the maintenance contracts changed from 2010 to 2015 but I was 10,000% satisfied with the resolution we came to. The excellent attitude to customer service extended to my interactions with the service department (Gary), parts department (Joe), and 'The Jeep Guy' (Jim). I've never felt inclined to write a review of a dealership experience but I feel so well taken care of and so amazed at the level of customer service I received that they earned it. Thanks Poway Jeep!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 28, 2014

    My husband Gary and I have purchased many cars in our years, but have never had a dealership treat us with such bad service. Two weeks ago we very excitedly... purchased a 2014 Jeep from Poway Chyrsler Jeep Dodge Ram. We made sure when signing the finance papers (on a Sunday) that they were getting the Jeep we wanted - the VIN number was on the contract we walked out of the dealership with. It was located in another dealership - it would take a few days - we trusted them handed over our pink slip/trade in and signed all contracts. We called on Monday to check in - and was told it would take 3-5 days - THEN we were called on Tuesday and we were told the Jeep was no longer available - My husband was actually asked . . . what were we looking for in a car? We were upset - so upset that we called the dealership that the Jeep was being transferred from. Guess what - the Jeep we purchased was sitting at the other dealer - I was asked if I wanted to test drive it . . . I called and spoke to the Manager at Poway - his name is Shea - I asked Shea to go to the dealer and pick up the car he sold me - I asked him to speak to the General Manager - he refused. My husband went in that afternoon - picked up our pink slip and all paperwork - then we did what he wouldn't do - we drove up to the other dealer and purchased the same car TWICE (yes I have two contracts with the same VIN). I have placed a formal complaint with Jeep over this dealer. I have my Jeep - which I am VERY happy with . . . not happy with what I had to go through to get it.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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