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Reviews

Average Ratings

4.7
49 lifetime reviews. Includes reviews of MINI of Ann Arbor from DealerRater.com
  • MINI is great!

    My wife loves her MINI and I love the warranty. Three years bumper-to-bumper including wipers, fluids (including oil changes!), everything but tir...

    Dealer Response

    Thank you for sharing your thoughts about your experience with us here at MINI of Ann Arbor. We are pleased to know your wife is enjoying her MINI...


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    My wife loves her MINI and I love the warranty. Three years bumper-to-bumper including wipers, fluids (including oil changes!), everything but tires. They even wash and vacuum the car any time we want. The dealership building is nothing exciting, but they do have Wi-fi and free bottled water, coffee, or hot chocolate. I am considering a MINI Countryman All4 when my Jeep lease expires. The people are very friendly and welcoming and, unlike others I have dealt with, are honest about prices, charges, fees and costs.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your thoughts about your experience with us here at MINI of Ann Arbor. We are pleased to know your wife is enjoying her MINI and look forward to working with you on a Countryman All4 when the time is right. Motor On! Jim Farkas General Manager


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  • Great experience!
    April 24, 2017

    I am brand new to MINI and was considering buying for the first time. I cannot speak highly enough about Jonathan, the sales person I worked wit...

    MINI of Ann Arbor

    Welcome to MINI and thank you for allowing Jonathan and our team the opportunity to earn your business by providing you the type of service you re...


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    I am brand new to MINI and was considering buying for the first time. I cannot speak highly enough about Jonathan, the sales person I worked with. I called him and told him I had a little window of time in between meetings, told him what I was looking for and asked him to be very efficient with my time. When I arrived the car I wanted to drive was waiting for me, as was Jonathan. He did a fantastic job of giving me an education about the cars available. He was super informative and I didn't feel pushed or pressured. We walked the lot together and looked at many cars. He was able to provide me with pricing information very quickly. I ended up buying my first ever MINI as a result of his great service to me. I highly recommend working with Jonathan on your next car purchase.

    Does recommend this dealer
    MINI of Ann Arbor

    Welcome to MINI and thank you for allowing Jonathan and our team the opportunity to earn your business by providing you the type of service you requested. Our desire is to meet if not exceed our guest's expectations and provide them a car buying experience like no other. Motor On! Jim Farkas General Manager


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  • Love mini
    April 1, 2017

    Love Mini Ann Arbor!! The staff is amazing! Love CJ, she's so helpful and always so upbeat. I went in to get my oil changed and left with a new ca...

    MINI of Ann Arbor

    Congratulations on you new MINI!! It's amazing what happens when you stop in for an oil change around here. We truly appreciate your business and ...


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    Love Mini Ann Arbor!! The staff is amazing! Love CJ, she's so helpful and always so upbeat. I went in to get my oil changed and left with a new car. The service was quick and friendly, Glenn was very informative and charming. CJ- who we met before, is finally in Sales. CJ is always a pleasure to talk to and we look forward to seeing her when we come in. Love my new car!!! Myra

    Does recommend this dealer
    MINI of Ann Arbor

    Congratulations on you new MINI!! It's amazing what happens when you stop in for an oil change around here. We truly appreciate your business and the kind words about CJ, she is a joy and always so much fun. Please let us know if there is anything else we can help with. Motor On! Jim Farkas General Manager


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  • Fantastic sales experience
    March 28, 2017

    Kristin Malik provided fantastic service during our purchase of a new Mini Countryman. She quoted a great price and took care of every detail at t...

    MINI of Ann Arbor

    Congratulations on your new MINI Countryman. We know you will enjoy hitting the road in your new car. We greatly appreciate the time you took to s...


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    Kristin Malik provided fantastic service during our purchase of a new Mini Countryman. She quoted a great price and took care of every detail at time of delivery including switching over our insurance and printing new insurance cards and declarations pages. She is very detail oriented. I would strongly recommend Kristin and Mini of Ann Arbor

    Does recommend this dealer
    MINI of Ann Arbor

    Congratulations on your new MINI Countryman. We know you will enjoy hitting the road in your new car. We greatly appreciate the time you took to share your thoughts about your experience with Kristin. We are happy to know what a great experience she provided you. Best Regards, Jim Farkas General Manager


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  • Never trust a used car salesman even at a dealership
    March 19, 2017

    I called the dealer and told him that I was willing to drive 3.5 hours to purchase a vehicle in their lot if they were up front and honest about t...

    MINI of Ann Arbor

    We sincerely regret the situation which occurred during your visit to our dealership. Your experience with us was not that of a typical Germain ex...


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    I called the dealer and told him that I was willing to drive 3.5 hours to purchase a vehicle in their lot if they were up front and honest about the condition of the vehicle. He took additional pictures of the vehicle to show the minor blemishes. I told him I would be there the next day, and would let him know when I got on the road. I did so, and let him know that my GPS said I would be around 3 PM. He sent me a text back confirming that, and then even ent an e-mail confirmation of the appointment. I made the trip to find that car was going out on a test drive just as I was walking in the dealership. I was there at 3:02 PM not a bad estimation of arrival based on the 3.5 hour drive. The people who test drive it bought it. I drove 7 hours for nothing. Took a half day off work for nothing. Never have I been treated like this. It was from a certified Mini dealership, not a used car lot owned by a private owner.

    Does not recommend this dealer
    MINI of Ann Arbor

    We sincerely regret the situation which occurred during your visit to our dealership. Your experience with us was not that of a typical Germain experience and we truly apologize that we failed to meet let alone exceed your expectations. Our offer to cover the cost of the gasoline for your trip remains, we would be more than happy to honor this offer and send a gas card to you now. Again, our sincerest apologies for failing to deliver a quality Germain experience. Best Regards, Jim Farkas General Manager


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  • nice experience
    December 30, 2016

    I had a local person attempt to "take" one of my head lamps on my countryman. They were quick on the fix and very helpful regarding my schedule. ...

    MINI of Ann Arbor

    Thank you for your business and kind words. Motor On, Jim Farkas General Manager


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    I had a local person attempt to "take" one of my head lamps on my countryman. They were quick on the fix and very helpful regarding my schedule. Thanks

    Does recommend this dealer
    Came in for service or repair
    MINI of Ann Arbor

    Thank you for your business and kind words. Motor On, Jim Farkas General Manager


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  • Very helpful agent
    November 21, 2016

    I was leasing my first car ever from Joan Wang. She was very helpful and detail oriented. At the beginning, when I was not able to go onsite for ...

    MINI of Ann Arbor

    Thank you for sharing this wonderful feedback regarding your experience with Joan. We are happy to know that she was able to provide you such a qu...


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    I was leasing my first car ever from Joan Wang. She was very helpful and detail oriented. At the beginning, when I was not able to go onsite for the test drive, she picked me up at my work location and accompanied me for the test drive. When I was not sure whether to lease a new car or buy a used car. She went through great details with me. I really appreciate her help. Joan is a great person to work with.

    Does recommend this dealer
    MINI of Ann Arbor

    Thank you for sharing this wonderful feedback regarding your experience with Joan. We are happy to know that she was able to provide you such a quality sales experience by providing you the information you needed to make an informed decision that was right for you as well as providing you a test drive that worked with your schedule. Best Regards, Jim Farkas General Manager


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  • Nice sale guys
    October 14, 2016

    Will love to buy another Mini future nice sale people and services really enjoyed buying my first Mini Cooper Will really recommend people or fri...

    MINI of Ann Arbor

    Congratulations on your first MINI! We know you are going to love the MINI experience. Your kind words and recommendation are truly appreciated. ...


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    Will love to buy another Mini future nice sale people and services really enjoyed buying my first Mini Cooper Will really recommend people or friends or family to buy Mini Cooper at Ann Arbor Mini

    Does recommend this dealer
    MINI of Ann Arbor

    Congratulations on your first MINI! We know you are going to love the MINI experience. Your kind words and recommendation are truly appreciated. Motor On! Jim Farkas General Manager


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  • Experience with shuttle driver provided through dealership
    September 16, 2016

    Took car in for service on Sept. 15 and needed a ride home. Adam Ashtour, shuttle driver from the dealership, was pleasant, conversational and pro...

    MINI of Ann Arbor

    Thank you for choosing MINI of Ann Arbor for your service needs. We greatly appreciate your kind words about Adam and are pleased that he was able...


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    Took car in for service on Sept. 15 and needed a ride home. Adam Ashtour, shuttle driver from the dealership, was pleasant, conversational and professional. Good employee!!!

    Does recommend this dealer
    MINI of Ann Arbor

    Thank you for choosing MINI of Ann Arbor for your service needs. We greatly appreciate your kind words about Adam and are pleased that he was able to provide you a positive experience using our shuttle service. Best Regards, Jim Farkas General Manager


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  • Routine Maintenance
    September 14, 2016

    In for routine maintenance for the MINI. Staff is very friendly. Dealership waiting area is clean and comfortable with WIFI, TV, coffee & water....

    MINI of Ann Arbor

    Thank you for choosing MINI of Ann Arbor for your service needs. We are happy to know that you were completely satisfied with your recent visit an...


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    In for routine maintenance for the MINI. Staff is very friendly. Dealership waiting area is clean and comfortable with WIFI, TV, coffee & water. Wait time was very short.

    Does recommend this dealer
    Came in for service or repair
    MINI of Ann Arbor

    Thank you for choosing MINI of Ann Arbor for your service needs. We are happy to know that you were completely satisfied with your recent visit and look forward to continuing to provide you with quality service. Motor On! Jim Farkas General Manager


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