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Don't take your vehicle here for repair
Do not bring your vehicle here to be worked on. We had a problem with our transmission in a 2016 dodge caravan, still under powertrain warranty. The rpms were revving while downshifting. They determined that the transmission would need to be replaced. We took the van home till they called us to bring it in. I called them after a week and a half went by and asked what was going on. He said the part was ordered. I asked if they were replacing the transmission. He said new transmission. A couple of days later they called and said parts were in. They said it only needed a couple of parts so they were going to rebuild it. So what happened to the new transmission? They said it would be half the cost to rebuild instead of new. We were not happy about that. It was supposed to be done in a couple of days. It turned out they had to order more parts and it took 9 days before we got it back. The parts list was really long. There were way more than a couple of parts. Got it back, the rpms are now revving during up shifting besides some revving during down shifting. Took the van back. They said we needed to drive it to learn our driving pattern. The rpms were revving 3 of the gears. Put over 400 miles on it driving on back roads, stopping and starting, it was still revving the rpms during shifting. We called several transmission shops, all they do is transmissions, they said it shouldn’t be revving that high of rpm’s when shifting. Took the van back again. The service manager had it for a couple of days driving it with the scan on. They said it was normal to rev the rpms before shifting. It never revved the rpms like that before they rebuilt the transmission but it does now. My husband is an ex-tech and he knows this is nowhere near correct. It is shifting worse than before they repaired it. They should have just replaced the transmission instead of rebuilding it. They are not transmission specialists. Just because a computer said it was within specs, that got them out of making it correct. We are not happy with it. The tech that worked on it needs to go back to school. And don’t believe anything the service manager says. We were going to take it to a couple of transmission shops and have them figure out what’s wrong with it. But we are having a new home built right now and don’t have time to take it in and get it checked out. Before the transmission went we were planning on trading it in for a new Chrysler Pacifica. After this we decided against it, and we will be trading it in today on a brand new Honda Odyssey. Drove one and loved it. We have owned Dodge products in the last 30 years but we will not buy one ever again. We are in our early 50’s and will be buying vehicles for a long time to come. I hope it was worth saving a couple of dollars rebuilding the transmission to lose our business forever.
Bad Experience with Internet Sales Dept (used car)
Today I had a bad experience with Internet Used Vehicle department sales (Meghan Menadue). First - they are very slow with their responses - I requested info about a car on Friday, and only on Monday I got a response . By the time I got a response - it was sold...! But yet, their website still has this car available for sale. I also was asking about the price for another (still available) car and they changed the price on me during our correspondence. They even changed it on their website. The price went up by $1K while I had my email correspondence with sales person. Very bad experience. Will never buy from the dealership.
1998 Mustang convertible
Mustang listed for sale...broken windshield, wouldn't start, master cylinder leak, shot break lines, etc. It also had lots of scratches and asking $3900. Isn't worth $2000. Listed as a "Hot Sale". Wasted a few hours driving to look at it and the salesman knew nothing about it. This car shouldn't even be listed for sale in this condition because it isn't safe to even test drive because it has no breaks. The salesman gave us the keys and said drive it but when the breaks go to the floor and it needs to be jumped, there are some issues. Salesman never even gave us his name and had to "check with the manager" after just taking out name and phone number. For what?
Thanks for the wheels to get me Rollin down the road! I appreciate the continuous reminder that you are working to get me what I need. With the paperwork all ready to go and everything neat and tidy I was able to drive out of here and look forward to a beautiful sunset down the road. Thanks Megan!
The price shown as the sale price is not the price you can purchase the vehicle. I was brought to the dealership by an advertised price only to find the dealership adds non negotiable fees to the price and in my case it was over $2,000 over the price listed on the website. I hope this was done without the knowledge of cars.com
I purchased a new Jeep and dealt with Luke Kopfer.
Luke was very knowledgeable, friendly, and polite . He made our experience very pleasant. We would definitely recommend him to anyone looking for a new vehicle.
Horrible customer service. Ran my credit for nothing. Refused to answer a few questions then blocked me on their social media. I would not recommend them and am willing to bet, after reading their reviews, customer service is poor overall.
Got a letter in the mail with my current auto loan info I was told I could trade in my current vehicle to get a new one no money down no co signer well turns out no new vehicle was a waste of time just even tho they said they dont waste people's time
Affordable reliable transportation
I went in looking for a cheap car and drove away with a reliable vehicle within my budget. Everyone worked with me to assure I left happy and I did.
The customer service was outstanding. I was so picky and they were beyond patient with me and ensured I got everything I wanted in the vehicle I was searching for. They sent someone out of state to get me exactly what I wanted. I am absolutely pleased with my experience and car buying experience! Thank you all so much!!