Reviews
Write a reviewBasil is trash
Bought a car from here in September 2023. My salesman was great and accommodating, however the service department is horrible. Whoever rights the vehicle information lies. Said new tires were put on they weren’t new, new brakes and rotors which are completely corroded and the coolant level was below the minimum line. The lug nut wrench that comes with the car doesn’t even fit the nuts. All basil dealerships are trash never buying from there again.
Basil is trash
Bought a car from here in September 2023. My salesman was great and accommodating, however the service department is horrible. Whoever rights the vehicle information lies. Said new tires were put on they weren’t new, new brakes and rotors which are completely corroded and the coolant level was below the minimum line. The lug nut wrench that comes with the car doesn’t even fit the nuts. All basil dealerships are trash never buying from there again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We're never excited to hear about a customer being disappointed by our service, and we have escalated your concerns to our Management Team. Please reach out to our Service Manager Jeff Werner at jwerner@robertbasilcars.com with your contact information. He will address all of your concerns directly with you.
Robbed
I brought my truck in because the starter they put in a year ago blew up they said there was a 2 year warranty said to drop off truck for repair I waited 5 days with no car finally called me and said my battery was bad I paid 500 dollars for a battery and a day later im putting a new starter in anyway they told me my battery was bad and robbed me I never had any problem with the battery was only 2 years old
Robbed
I brought my truck in because the starter they put in a year ago blew up they said there was a 2 year warranty said to drop off truck for repair I waited 5 days with no car finally called me and said my battery was bad I paid 500 dollars for a battery and a day later im putting a new starter in anyway they told me my battery was bad and robbed me I never had any problem with the battery was only 2 years old
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's never exciting to hear that we've left customer disappointed, we escalated your feedback directly to our management team. Our Service Manger would like to speak with you directly about your visit, please email him at jwerner@robertbasilcars.com with your contact information so that he may reach out to you.
Overall great experience buying car
Sales and finance worked with me to get price to where I wanted. I walked in without intentions of buying and left with the car I wanted.
Overall great experience buying car
Sales and finance worked with me to get price to where I wanted. I walked in without intentions of buying and left with the car I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Derek for your review of our team! We're pleased to hear that you found your perfect car and we look forward to being of service to you again in the future!
Making an appointment is always a pleasure at Basil.
Making an appointment is always a pleasure at Basil. From the receptionist and the reminders of the appointment and when arriving always a happy person greets me!! The wait is never long and everyone at the dealership always has a smile and a friendly hello!
Making an appointment is always a pleasure at Basil.
Making an appointment is always a pleasure at Basil. From the receptionist and the reminders of the appointment and when arriving always a happy person greets me!! The wait is never long and everyone at the dealership always has a smile and a friendly hello!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for you feedback and review of our team! We're always happy to see you and it's always a pleasure to be of service!
Excellent dealership to do business with.
Excellent dealership to do business with. Very thorough during the sale and delivery process. Sales person explained everything and answered all questions.
Excellent dealership to do business with.
Excellent dealership to do business with. Very thorough during the sale and delivery process. Sales person explained everything and answered all questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Steve Piniewski is excellent sales person
I have used this dealership many years leased about 10 cars Steve Piniewski has been my salesman he goes above and beyond to help with whole process I would highly recommend this dealership
Steve Piniewski is excellent sales person
I have used this dealership many years leased about 10 cars Steve Piniewski has been my salesman he goes above and beyond to help with whole process I would highly recommend this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very friendly and professional explaining things very
Very friendly and professional explaining things very clearly enjoyed our experience there a lot wouldn’t hesitate to come back when looking for another vehicle
Very friendly and professional explaining things very
Very friendly and professional explaining things very clearly enjoyed our experience there a lot wouldn’t hesitate to come back when looking for another vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and praise of our team! We're so glad you enjoyed your time with us and we look forward to being of service to you again!
Efficient, friendly, knowledgeable.
Efficient, friendly, knowledgeable. Nate our sales person was on point & patient. Nate answered all questions & did NOT pressure us!
Efficient, friendly, knowledgeable.
Efficient, friendly, knowledgeable. Nate our sales person was on point & patient. Nate answered all questions & did NOT pressure us!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful friendly service & no pressure! Nate was honest & listened to our wants! It was actually painless to shop for a car!!
Thank you for your kind word and praise of our team, especially Nate! We're very happy to hear that you provide with great customer service and that Nate made you feel comfortable while you were with us. We look forward to being of service to you again in the future!
First impressions
This was my first time go to this dealership; the dealership was bigger than I expected with a large selection of new and used vehicles. I had already found the vehicle I was interested in on-line but the staff was very helpful providing me with all the details about the vehicle and streamlining the buying process.
First impressions
This was my first time go to this dealership; the dealership was bigger than I expected with a large selection of new and used vehicles. I had already found the vehicle I was interested in on-line but the staff was very helpful providing me with all the details about the vehicle and streamlining the buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review of our dealership and our team! We are so happy that you were able to get you in to your perfect vehicle, and we look forward to being of service to you in the future!
The service was fast, and personnel were very courteous
The service was fast, and personnel were very courteous and efficient. My vehicle was very clean when I got it back.. High praise for the service dept.
The service was fast, and personnel were very courteous
The service was fast, and personnel were very courteous and efficient. My vehicle was very clean when I got it back.. High praise for the service dept.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your praise and kind words about our service team! We strive to provide excellent service to every person that walks through our door, we can't wait to be of service to you again in the future!