Reviews
Although I didn't purchase a vehicle from Bobert Basil
Although I didn't purchase a vehicle from Bobert Basil GMC ,they were easy to deal with and very accommodating. I would definitely select them in the future should the need arise.
Although I didn't purchase a vehicle from Bobert Basil
Although I didn't purchase a vehicle from Bobert Basil GMC ,they were easy to deal with and very accommodating. I would definitely select them in the future should the need arise.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Zoe (our sales person) was excellent and provided the
Zoe (our sales person) was excellent and provided the attention and care that we needed in the lease of our new Buick Envision. I would strongly recommend her to any and all that I find looking for a new vehicle. When my lease expires I will also return to Robert Basil and work with Zoe again. Zoe is truly worthy of recognition for the service she provided. Didn't really work with any of the individuals you ask me to rate below! Zoe handled everything except the final financial dealings. The person that performed this task is not listed below but he was also very helpful.
Zoe (our sales person) was excellent and provided the
Zoe (our sales person) was excellent and provided the attention and care that we needed in the lease of our new Buick Envision. I would strongly recommend her to any and all that I find looking for a new vehicle. When my lease expires I will also return to Robert Basil and work with Zoe again. Zoe is truly worthy of recognition for the service she provided. Didn't really work with any of the individuals you ask me to rate below! Zoe handled everything except the final financial dealings. The person that performed this task is not listed below but he was also very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! Zoe is the best!
Professional staff always focused on the customer Work
Professional staff always focused on the customer Work done on time Go the extra mile on service
Professional staff always focused on the customer Work
Professional staff always focused on the customer Work done on time Go the extra mile on service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review!
Clean and friendly just a little long on time for the job
Clean and friendly just a little long on time for the job would try them again
Clean and friendly just a little long on time for the job
Clean and friendly just a little long on time for the job would try them again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, we will discuss internally how we can improve the wait time.
Great and friendly salesperson, Madison was wonderful.
Great and friendly salesperson, Madison was wonderful.She was very knowledgeable about various product lines. Would definitely recommend her to friends and family.
Great and friendly salesperson, Madison was wonderful.
Great and friendly salesperson, Madison was wonderful.She was very knowledgeable about various product lines. Would definitely recommend her to friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love Madison! We are so glad you found her to be wonderful as well! Thank you for the recommendation!
Service department is awful- SIX week wait for
Service department is awful- SIX week wait for appointments- NO loaners, NO follow-up, owned car less than 3 months waiting for appointment-car inoperable, never buy here if you need service.
Service department is awful- SIX week wait for
Service department is awful- SIX week wait for appointments- NO loaners, NO follow-up, owned car less than 3 months waiting for appointment-car inoperable, never buy here if you need service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry for your poor experience. We have escalated your concerns to the management team and someone will be in touch.
Service is very poor- SIX weeks out for appointments,
Service is very poor- SIX weeks out for appointments, owned car less than 3 months, no loaners, no follow-up, service people very rude, sorry I bought from this dealer- been buying Cadillacs for 35 years, never had such terrible service
Service is very poor- SIX weeks out for appointments,
Service is very poor- SIX weeks out for appointments, owned car less than 3 months, no loaners, no follow-up, service people very rude, sorry I bought from this dealer- been buying Cadillacs for 35 years, never had such terrible service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are so sorry that you had a bad experience Shannon. We have let the management team know of your reviews and they will be in touch to see if they can help make things right for you.
A great place to buy a vehicle very trust worthy and
A great place to buy a vehicle very trust worthy and always put the clients first
A great place to buy a vehicle very trust worthy and
A great place to buy a vehicle very trust worthy and always put the clients first
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review!
Todd was a wonderful salesman with no pressures to buy.
Todd was a wonderful salesman with no pressures to buy. Look him up at Robert Basil on transit road you won’t be disappointed.
Todd was a wonderful salesman with no pressures to buy.
Todd was a wonderful salesman with no pressures to buy. Look him up at Robert Basil on transit road you won’t be disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review and kind words about Todd!
I walked into the dealership at 9:30am, test drove my car
I walked into the dealership at 9:30am, test drove my car and finalized my deal by 10:30am. Signed the paperwork and drove home at 1:30pm. Can’t ask for better customer service than that. Incredible job by the team at Robert Basil Cadillac!!!!
I walked into the dealership at 9:30am, test drove my car
I walked into the dealership at 9:30am, test drove my car and finalized my deal by 10:30am. Signed the paperwork and drove home at 1:30pm. Can’t ask for better customer service than that. Incredible job by the team at Robert Basil Cadillac!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congrats on your new car and thank you for the great review Eric!