David Taylor Cadillac

Reviews

4.4 out of 5 4.4
66 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 19, 2018

    Great dealership Great dealership Great dealership Great dealership Great dealership Great dealership Great dealership Great dealership...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Ernest for the kind words!

  • 1.0 out of 5
    July 10, 2018

    Had an appointment, but it took 6 hours before they called saying oil change had been done. All day. Too late to pick up car that day. When I went in the... morning, it tookway too long for them to get my car to me. We are new to area, looking for a reliable dealership. This does not appear to be the one.

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Bill, I am very sorry to hear about our delay in completing your work. Clearly that should not happen, can you please contact me so I can try to... make up for this? John Addison General Manager jaddison@davidtaylor.com

  • May 24, 2016

    I have already recommended to a colleague. My sales contact was the credit union representative and he provided me a cost for the car I wanted which was... significantly lower than the other dealership (that I almost bought from). He was VERY nice, very informative, tried to make me comfortable (kind of a long wait for titling - you need more magazines for people who are waiting!!). Went through the car features, helped us sync phones, reviewed the CUE features, etc. Overall, a very positive experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you BJ for the kind words! We are thrilled that you had such a wonderful car buying experience here with us and look forward to your next visit!

  • 5.0 out of 5
    May 12, 2018

    I enjoy my service visit with this dealership every time. They have great customer service and fast service. The location is very convenient for my visit... as well. I recommend to any Cadillac owner.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Lakayla! We look forward to providing you with another great service experience!

  • 5.0 out of 5
    May 7, 2018

    I had a Vogue tire warranty and needed to replace one of my tires, because it could not be repaired. I received 5 STAR SERVICE from the call center, repair... service representative, and shuttle service driver. Thank you David Taylor Cadillac dealership!!! You are the BEST!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reviewing us, we are glad to hear we got you another Vogue tyre with great service too!

  • 1.0 out of 5
    May 4, 2018

    Salesperson was very unprofessional and the dealership charges extra for warranties on Certified Pre-Owned Cadillacs. This is in stark contrast to many,... if not most, of the other Cadillac dealerships that include the warranty with their certified cadillacs. This equates to thousands of dollars difference. Also, the Cadillac I drove was dirty, shook at 60 mph, and was definitely not up to certified standards. I did not buy from this dealership, and I never would. Steer clear of this dealership.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Todd, I am sorry to hear that this happened when you were shopping for a CPO Cadillac. I am the new General Manager and I am addressing your concerns ...as you read this. Thank you for your feedback and if I can ever personally assist you, please contact me. John Addison General Manager jaddison@davidtaylor.com

  • 5.0 out of 5
    May 1, 2018

    I drove a 12 hour round trip to purchase a vehicle from David taylor because they offered me a deal I couldn’t refuse and their service was superb! Make... sure to ask for Mike or Clay they were both awesome. If I ever buy again I will be going back to David Taylor.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for making the long journey to do business with us, we sincerely appreciate it!

  • 5.0 out of 5
    April 15, 2018

    Ramon was very helpful and quick !!!! So is Jesse when it came for changing my tires . Thank you DAVID TAYLOR TEAM !!!! Gave me a loaner and worked around... my schedule .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words for Ramon, we appreciate your business!

  • 5.0 out of 5
    April 14, 2018

    Got a oil change was in and out didn’t have to wait that long

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Monique, thank you for reviewing us! We appreciate your business!

  • 5.0 out of 5
    April 6, 2018

    The service visit at David Taylor Cadillac was extremely productive. My vehicle was serviced in a timely manner. My service consultant was courteous and... professional. I would definitely recommend David Taylor Cadillac to my friends and family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Willie for the kind words! We thank you for your business and look forward to your next visit!

View More Reviews