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Used 877-439-8137 Email Dealer
Service 888-718-5572

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Reviews

Average Ratings

4.8
Average based on 38 reviews.
  • New car buying experience

    I have already recommended to a colleague. My sales contact was the credit union representative and he provided me a cost for the car I wanted whi...

    Dealer Response

    Thank you BJ for the kind words! We are thrilled that you had such a wonderful car buying experience here with us and look forward to your next vi...


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    I have already recommended to a colleague. My sales contact was the credit union representative and he provided me a cost for the car I wanted which was significantly lower than the other dealership (that I almost bought from). He was VERY nice, very informative, tried to make me comfortable (kind of a long wait for titling - you need more magazines for people who are waiting!!). Went through the car features, helped us sync phones, reviewed the CUE features, etc. Overall, a very positive experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you BJ for the kind words! We are thrilled that you had such a wonderful car buying experience here with us and look forward to your next visit!


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  • Horrible service dpt

    Two bad experiences in a row!! I won't give them the chance for a 3rd.

    Dealer Response

    Thank you for bringing this to my attention. I apologize that your experience was unpleasant. I would like an opportunity to fix this and to know ...


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    Two bad experiences in a row!! I won't give them the chance for a 3rd.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. I apologize that your experience was unpleasant. I would like an opportunity to fix this and to know more, please contact me at (713) 270-2133. I look forward to speaking with you. KC Cooper General Manager


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  • Great dealership

    Overall great experience with trading in my old car and purchasing a new one, worked with the the GM and salesman Tim Wilson whom both did a fanta...

    Dealer Response

    Thank you, Nicholas for the kind words about Tim! We are thrilled that you had such a great experience here with us! We thank you for your busines...


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    Overall great experience with trading in my old car and purchasing a new one, worked with the the GM and salesman Tim Wilson whom both did a fantastic job. I moved to Texas from Michigan where I was serviced by the number one dealer in the country, well David Taylor matches and surpasses them. The only one point I would say is they need to refresh the inside of the building to be more on brand with Cadillac vision for the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Nicholas for the kind words about Tim! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!


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  • Service experience

    From the moment I pulled into the service department I was greeted with a smile and very good customer service. Jeff Dial took care of getting the...

    Dealer Response

    Thank you Thomas for the kind words about our service department and our staff! We look forward to your next visit!


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    From the moment I pulled into the service department I was greeted with a smile and very good customer service. Jeff Dial took care of getting the information of the needs and got me a ride home in the shuttle. I only had to wait for about 10 minutes for the shuttle because it was returning from a run. Charles, the driver greeted me and we had very good drive to my home. He is a very good driver and extremely customer oriented. The ride back was just as enjoyable. Charles is an excellent representative of what you want in your employees.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Thomas for the kind words about our service department and our staff! We look forward to your next visit!


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  • Excellent service

    Best experience ever!! The entire process went smooth and easy.

    Dealer Response

    Thank you for the kind words! We look forward to your next visit here with us!


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    Best experience ever!! The entire process went smooth and easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We look forward to your next visit here with us!


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  • Best car buying & service experience

    I always have a very positive and pleasant experience when I visit the dealership. Very polite, professional and customer service oriented. No has...

    Dealer Response

    Thank you Mar for the kind words! We are thrilled that you had such a wonderful experience here with us! We look forward to your next visit!


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    I always have a very positive and pleasant experience when I visit the dealership. Very polite, professional and customer service oriented. No hassle anything!!!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Mar for the kind words! We are thrilled that you had such a wonderful experience here with us! We look forward to your next visit!


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  • It was fun buying a new car

    We had an enjoyable time at David Taylor it was by far the best experience you could have buying a car. No hassle and it was a lot of fun. We met ...

    Dealer Response

    Tamara, thank you for your loyalty and review. We hope you are enjoying your SRX and we look forward to assisting you again in the future!


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    We had an enjoyable time at David Taylor it was by far the best experience you could have buying a car. No hassle and it was a lot of fun. We met the General Manager, the Sales Manager and the Service Manager all in one day. We purchased the SRX it is our 3rd one since the new body style came out and we are excited about the car and the price we paid as well. Jessie really sealed the deal for us and Shaw made sure Jessie was notified when we came

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Tamara, thank you for your loyalty and review. We hope you are enjoying your SRX and we look forward to assisting you again in the future!


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  • Easy Negotiation, Top-Notch Customer Service

    I had an amazing used car buying experience from David Taylor. I worked with the online sales manager — Juan Rodriguez — and couldn't be happier. ...

    Dealer Response

    Thank you for sharing your experience on Cars.com, we appreciate it Chris. We are glad to hear that we took good care of your needs and we hope y...


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    I had an amazing used car buying experience from David Taylor. I worked with the online sales manager — Juan Rodriguez — and couldn't be happier. Bought a 2012 Toyota Highlander that they had received off a trade-in, and the vehicle was in immaculate condition. Juan wasn't hassling on price or pushy, in fact he allowed me and my wife to test drive it by ourselves. I wasn't completely sold, so he allowed me to take the car for the weekend to test it out more and get it checked out if needed. I took it over to a local mechanic who gave it a thorough look-over, I called the original owner and talked about his experience with the vehicle (original service receipts were still in the glovebox), and then made my decision. When I talked price with Juan he happily tried to get the price as low as he could, and I happily got the car about $3,500 UNDER the blue book value. Couldn't be happier! On top of that, he gave me a great price on my trade-in, and really went above-and-beyond through the whole process. Detailed the car, kept things speedy, allowed us plenty of time with the vehicle and again — the biggest thing — never once being pushy. Always a professional. I'd highly recommend David Taylor for any potential buyer. They give you luxury service whether you're buying a $100k dollar car or a $25k dollar car. A++ all the way around.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience on Cars.com, we appreciate it Chris. We are glad to hear that we took good care of your needs and we hope you love your Highlander! Thank you again for your business.


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  • Stellar Service!!

    I live in Euless, TX near Dallas and hit one of Houston's wonderful pot holes. David Taylor's wrecker service was sent out to assist me. Rob,the t...

    Dealer Response

    Kristal, thank you for your kind review. We're glad you had a great service experience with us! If you are ever back in the area, drop by and visit!


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    I live in Euless, TX near Dallas and hit one of Houston's wonderful pot holes. David Taylor's wrecker service was sent out to assist me. Rob,the technician, made sure that I was informed and also checked with the dealership to make sure the tire I needed was in stock. The service was exceptional once I arrived!! I just wish that there was a David Taylor in the Dallas area.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kristal, thank you for your kind review. We're glad you had a great service experience with us! If you are ever back in the area, drop by and visit!


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  • Red Carpet Treatment

    After calling BJ Deleon in advance of my interest to test drive a 2015 Cadillac SRX, he had a brand new vehicle in the parking lot waiting for me ...

    Dealer Response

    George, thank you for sharing your experience. I'm thrilled BJ Deleon did everything he could to make sure you had a quick and smooth car purchase...


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    After calling BJ Deleon in advance of my interest to test drive a 2015 Cadillac SRX, he had a brand new vehicle in the parking lot waiting for me when I pulled up. I expressed a possibility of trading in my car as well. As I was test driving my vehicle, the dealership was appraising my car. This saved me valuable time! BJ referred me to Robert Buscemi to go over the high tech features of the Cadillac like (Forward Collision Alert, Bluetooth Audio and Phone, OnStar, Driver Alert, NAV, and many other features. Once we knew we wanted this car, Robert drove us to their back lot to pick the color of the exterior and interior. We were surprised by how many cars they had on hand. After selecting the vehicle, then we waited a few minutes to be seen by the finance guy, Micky, it took a whopping 10 minutes to sign the papers and walk out with our brand new Cadillac SRX. Of the many cars the I have purchased in my lifetime, this purchase was the smoothest, time efficient, and without any broken promises. BJ Deleon's team worked together as a team to save us time and money -- that's something I will never forget.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    George, thank you for sharing your experience. I'm thrilled BJ Deleon did everything he could to make sure you had a quick and smooth car purchase. We wish you the best with your new SRX and we look forward to assisting you again! -Wally Elostaz, General Manager


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