New 866-480-3774 Dealer Website
Used 877-439-8137 Email Dealer
Service 888-718-5572

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.5
41 lifetime reviews.
  • New car buying experience

    I have already recommended to a colleague. My sales contact was the credit union representative and he provided me a cost for the car I wanted whi...

    Dealer Response

    Thank you BJ for the kind words! We are thrilled that you had such a wonderful car buying experience here with us and look forward to your next vi...


    Show Full Review

    I have already recommended to a colleague. My sales contact was the credit union representative and he provided me a cost for the car I wanted which was significantly lower than the other dealership (that I almost bought from). He was VERY nice, very informative, tried to make me comfortable (kind of a long wait for titling - you need more magazines for people who are waiting!!). Went through the car features, helped us sync phones, reviewed the CUE features, etc. Overall, a very positive experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you BJ for the kind words! We are thrilled that you had such a wonderful car buying experience here with us and look forward to your next visit!


    Hide Full Review
  • Poor communication with customer regarding repair

    Poor communication on expectation of completion of repair and didn't meet the date they promised.

    Dealer Response

    Thank you for bringing this to my attention. I apologize for the poor communication. I would like an opportunity to fix this and to earn your busi...


    Show Full Review

    Poor communication on expectation of completion of repair and didn't meet the date they promised.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I apologize for the poor communication. I would like an opportunity to fix this and to earn your business, please contact me at (713) 270-2133. I look forward to speaking with you. Kimono Cooper General Manager


    Hide Full Review
  • Awesome

    Everyone was super friendly and treated me like family. This is my first Cadillac so I didn't know what to expect . I love the fact that they were...

    Dealer Response

    Hello Cynthia, Awesome! Congrats on your first Cadillac. Thank you for your review and kind words. We're thrilled with the service you received f...


    Show Full Review

    Everyone was super friendly and treated me like family. This is my first Cadillac so I didn't know what to expect . I love the fact that they were so thorough with my vehicle, but weren't pushy with anything that needed to be done.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Cynthia, Awesome! Congrats on your first Cadillac. Thank you for your review and kind words. We're thrilled with the service you received from our staff. We appreciate your business. Please come back to visit with us again.


    Hide Full Review
  • Awesome

    Everyone was super friendly and treated me like family. This is my first Cadillac so I didn't know what to expect . I love the fact that they were...

    Dealer Response

    Hello Cynthia, Awesome! Congrats on your first Cadillac. Thank you for your review and kind words. We're thrilled with the service you received fr...


    Show Full Review

    Everyone was super friendly and treated me like family. This is my first Cadillac so I didn't know what to expect . I love the fact that they were so thorough with my vehicle, but weren't pushy with anything that needed to be done.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Cynthia, Awesome! Congrats on your first Cadillac. Thank you for your review and kind words. We're thrilled with the service you received from our staff. We appreciate your business. Please come back to visit with us again.


    Hide Full Review
  • Horrible service dpt

    Two bad experiences in a row!! I won't give them the chance for a 3rd.

    Dealer Response

    Thank you for bringing this to my attention. I apologize that your experience was unpleasant. I would like an opportunity to fix this and to know ...


    Show Full Review

    Two bad experiences in a row!! I won't give them the chance for a 3rd.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I apologize that your experience was unpleasant. I would like an opportunity to fix this and to know more, please contact me at (713) 270-2133. I look forward to speaking with you. KC Cooper General Manager


    Hide Full Review
  • Great dealership

    Overall great experience with trading in my old car and purchasing a new one, worked with the the GM and salesman Tim Wilson whom both did a fanta...

    Dealer Response

    Thank you, Nicholas for the kind words about Tim! We are thrilled that you had such a great experience here with us! We thank you for your busines...


    Show Full Review

    Overall great experience with trading in my old car and purchasing a new one, worked with the the GM and salesman Tim Wilson whom both did a fantastic job. I moved to Texas from Michigan where I was serviced by the number one dealer in the country, well David Taylor matches and surpasses them. The only one point I would say is they need to refresh the inside of the building to be more on brand with Cadillac vision for the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Nicholas for the kind words about Tim! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!


    Hide Full Review
  • Service experience

    From the moment I pulled into the service department I was greeted with a smile and very good customer service. Jeff Dial took care of getting the...

    Dealer Response

    Thank you Thomas for the kind words about our service department and our staff! We look forward to your next visit!


    Show Full Review

    From the moment I pulled into the service department I was greeted with a smile and very good customer service. Jeff Dial took care of getting the information of the needs and got me a ride home in the shuttle. I only had to wait for about 10 minutes for the shuttle because it was returning from a run. Charles, the driver greeted me and we had very good drive to my home. He is a very good driver and extremely customer oriented. The ride back was just as enjoyable. Charles is an excellent representative of what you want in your employees.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Thomas for the kind words about our service department and our staff! We look forward to your next visit!


    Hide Full Review
  • Excellent service

    Best experience ever!! The entire process went smooth and easy.

    Dealer Response

    Thank you for the kind words! We look forward to your next visit here with us!


    Show Full Review

    Best experience ever!! The entire process went smooth and easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words! We look forward to your next visit here with us!


    Hide Full Review
  • Best car buying & service experience

    I always have a very positive and pleasant experience when I visit the dealership. Very polite, professional and customer service oriented. No has...

    Dealer Response

    Thank you Mar for the kind words! We are thrilled that you had such a wonderful experience here with us! We look forward to your next visit!


    Show Full Review

    I always have a very positive and pleasant experience when I visit the dealership. Very polite, professional and customer service oriented. No hassle anything!!!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Mar for the kind words! We are thrilled that you had such a wonderful experience here with us! We look forward to your next visit!


    Hide Full Review
  • It was fun buying a new car

    We had an enjoyable time at David Taylor it was by far the best experience you could have buying a car. No hassle and it was a lot of fun. We met ...

    Dealer Response

    Tamara, thank you for your loyalty and review. We hope you are enjoying your SRX and we look forward to assisting you again in the future!


    Show Full Review

    We had an enjoyable time at David Taylor it was by far the best experience you could have buying a car. No hassle and it was a lot of fun. We met the General Manager, the Sales Manager and the Service Manager all in one day. We purchased the SRX it is our 3rd one since the new body style came out and we are excited about the car and the price we paid as well. Jessie really sealed the deal for us and Shaw made sure Jessie was notified when we came

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tamara, thank you for your loyalty and review. We hope you are enjoying your SRX and we look forward to assisting you again in the future!


    Hide Full Review