Faulkner Cadillac Mechanicsburg

Personnel was very professional. The time to complete the work was more than satisfactory.

Everyone was so nice helpful and made the wait very comfortable. We need the pin stripe on the driver side fixed, the guy was at another location so he is going to come to our house to fix it. That is very impressive. Have been there twice before and have to say nicest dealership and waiting area I have every been too. They are outstanding.

You have been my dealer of choice, I schedule all my appointments for 7:30 AM and wait for the completion. You have always met my expectations. However, it would be nice if you went back to first appointment at 7:00 AM.

After receiving a recall notice several months ago on my 2009 DTS I called a dealer in Carlisle (name withheld) I was told the parts to make the repair were not in. After waiting to here when they would have the parts available for approximately 2 months I decided to call Faulkner Caddiac and was told to bring it over, they had the parts. I am very pleased with the prompt and friendly service.

Staff handled the recall situation in a prompt and friendly manner.

As always a pleasure. Rick did not rush explaining the vehicle nor while settling up for the car and he made sure I understood the vehicle before I left the lot!!!!!!! Great Job by all involved.

The service dept was extremely helpful and nice to deal with. I was given a loaner car until my car was repaired. Easily taken care of.

Faulkner was very accommodating. Ralph (Shuttle Driver) is a great ambassador for Faulkner and for Cadillac. I've had a Porche, MB, Lexus, Buick & Jeep, but I love my SRX and it loves me back. Thank you. M. Maurer Harrisburg, PA

Every one of your employees that I came into contact with were friendly and courteous, from the porter to billing clerk. I appreciate to comfortable seating area, the coffee and the WiFi. The TV would be better if it was tuned to FoxNews Channel!

in for routine tire rotation/oil change - thought the air pressure would be adjusted and re-calibrated after rotation though when i checked it showed high pressure in front and low in rear. i would expect this if the tires were rotated but not adjusted - i completed the process without any trouble though i had to bleed the fronts and add to the rears