Reviews

Average Ratings

4.5
534 lifetime reviews. Includes reviews of ALM Mall of GA from DealerRater.com
  • Great Experience

    My overall experience with ALM was fantastic. My sales person was Harrison. He was extremely friendly and very helpful in answering any questions ...


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    My overall experience with ALM was fantastic. My sales person was Harrison. He was extremely friendly and very helpful in answering any questions I had about the car I was looking at. They also worked with me in regards to my budget and what I was looking to spend. I'm very excited about my purchase and can't wait to drive my car! The dealership was clean and very easily accessible from I-85.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • efficient and effective
    September 30, 2017

    ALM is big local dealer, its service is effective and efficient. I have been to the shop two times for buying my car, I learned a lot and had good...


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    ALM is big local dealer, its service is effective and efficient. I have been to the shop two times for buying my car, I learned a lot and had good experience there. Especially, my sales representative, Kelly is very experienced, professional and considerate. She made me have a fun time at dealer shop.

    Does recommend this dealer

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  • ALM GWINNETT
    September 25, 2017

    For start to finish my sales rep Kelly was very patience? Professional and courtesy!! I would buy from Kelly any day of the week!! Thanks!!


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    For start to finish my sales rep Kelly was very patience? Professional and courtesy!! I would buy from Kelly any day of the week!! Thanks!!

    Does recommend this dealer

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  • great experience
    September 25, 2017

    Kelly is awesome to deal with you are treated like a real person not just a customer. This is the second vehicle we purchased from her and we will...


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    Kelly is awesome to deal with you are treated like a real person not just a customer. This is the second vehicle we purchased from her and we will do it again.

    Does recommend this dealer

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  • Great experience!!!
    September 17, 2017

    Traveled from Pensacola,fl to Atlanta to purchase a 2015 Ford Escape. Could not have been Happier with vehicle and entire staff at ALM in Buford, ...


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    Traveled from Pensacola,fl to Atlanta to purchase a 2015 Ford Escape. Could not have been Happier with vehicle and entire staff at ALM in Buford, especially Charlie Phan. Completed All details by phone with Charlie and Sean on Friday, traveled to Atlanta next day, and was Home by 5:00pm with a great vehicle. Everything that was discussed by phone was in Place when we got to dealership . All around was best experience I have ever had with a Vehicle purchase. ALM Buford and Charlie will be the first phone call on my next vehicle Purchase!! Professional, courteous, knowledgeable and great customer service!!! Thanks to everyone at ALM Buford!

    Does recommend this dealer

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  • use caution

    Be careful if you choose to purchase from ALM. They will tell you what you want to hear and then after the sale they disappear. It was difficult t...

    Dealer Response

    If you need further assistance, please feel free to email customerservice@almteam.com any concerns, including the last 6 of your VIN and the locat...


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    Be careful if you choose to purchase from ALM. They will tell you what you want to hear and then after the sale they disappear. It was difficult to find out who was in charge in order to address a few issues. I kept getting the run around and would not recommend this dealer

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    If you need further assistance, please feel free to email customerservice@almteam.com any concerns, including the last 6 of your VIN and the location where the vehicle was purchased.


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  • Purchased GMC Acadia

    Great experience! Rosa was amazing to work with! She was with us every step of the way! Craig in finance was the best and made it the easiest car ...


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    Great experience! Rosa was amazing to work with! She was with us every step of the way! Craig in finance was the best and made it the easiest car purchase I have ever done! Thank you all very much!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Most ridiculous car buying experience

    Unbelievable. Told everything was a go, drive all the way from Savannah GA only to be told there was nothing they could do would have to "work on ...

    Dealer Response

    We are sorry for any misunderstanding. We try to be as clear as possible from the beginning to avoid any confusion but we are committed to working...


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    Unbelievable. Told everything was a go, drive all the way from Savannah GA only to be told there was nothing they could do would have to "work on it tomorrow". We will never be back and would recommend you not to waste your time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are sorry for any misunderstanding. We try to be as clear as possible from the beginning to avoid any confusion but we are committed to working with the customer in order to help them obtain the car of their dreams.


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  • Avoid this place !

    They want to much, and there general manager is VERY rude to deal with! Two of the three trucks I looked at were bank repossessions

    Dealer Response

    Thank you for providing feedback so we can improve our service. We are sorry to hear you are not satisfied with our business. Hopefully, you will ...


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    They want to much, and there general manager is VERY rude to deal with! Two of the three trucks I looked at were bank repossessions

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for providing feedback so we can improve our service. We are sorry to hear you are not satisfied with our business. Hopefully, you will provide us a new opportunity to serve you with your car buying needs.


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  • Reverend

    Loving my SUV! Good experience...exceptional salesman. Johnny Bass, thanks for guiding me through a pressure free, but successful car buying exper...


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    Loving my SUV! Good experience...exceptional salesman. Johnny Bass, thanks for guiding me through a pressure free, but successful car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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