Kendall Volkswagen of Anchorage

4.8
(139 reviews)
Visit Kendall Volkswagen of Anchorage
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–8:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–8:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday Closed 9:00am–8:00pm
Sunday Closed 11:00am–6:00pm
New (866) 551-7259 (866) 551-7259
Used (877) 356-1946 (877) 356-1946
Service (907) 885-0146 (907) 885-0146

Inventory

See all 36 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2013.
Welcome to Kendall Volkswagen of Anchorage! Located in Anchorage AK Kendall Volkswagen of Anchorage is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Kendall Volkswagen of Anchorage a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned VW you've come to the right place.

At Kendall our mission is to deliver an unrivaled customer experience through highly motivated knowledgeable and caring professionals.
LET'S START SOMETHING GREAT!

Service center

Phone number (907) 885-0146

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.8
(139 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

I recently went to Kendall Volkswagen with my entire...

I recently went to Kendall Volkswagen with my entire family looking for a new family car. We were greeted by Shane and taken care of at a 10 out of 10 level. Shane demonstrated the Kendall slogan of Simple, Fun and Easy. He addressed every question that we had with knowledgeable experience, ensured we had a streamlined evaluation for our trade-in, and worked hard to ensure our needs were met. Purchasing a car is a big investment and it is worth evaluating the decision with someone that knows the vehicles. I highly recommend Shane and Kendall Volkswagen for your next car buying experience!

Dealer response

Kablejw, we really appreciate your feedback!

1.4

Worst experience ever

RUN!!! RUN AS FAST AS YOU CAN AND DON'T LOOK BACK! I've never left a review online for anything that I've purchased - never. But this has been the WORST purchasing experience of my life. IF I COULD GIVE THEM ZERO STARS, I WOULD. In March I traded in an impeccable 2014 Toyota for a beautiful used 2014 Subaru in order to get better gas mileage due to a new, longer commute. At first, I thought everything was going well - of course, they will say anything to get their sale...but they fail miserably at follow up. This dealership failed to pay off my trade-in within any reasonable amount of time (despite REPEATED CALLS requesting action), meaning that 45 DAYS LATER, I was making payments on BOTH the Toyota that was in their possession (the car I traded in) as well as the Subaru I had purchased from them. As if that wasn't enough, the dealership promised (during the SIX HOUR LONG purchasing experience) that they would fix the cracked and broken windshield on the Subaru, order the headrests that were missing, and fix the back liftgate, which was nonfunctioning. I knew there were issues that needed to be dealt with, but I took them at their word and trusted that they would hold up their end of the bargain. I called and called and called - no follow up. Cut to FIVE MONTHS LATER....Guess what is still not fixed - the broken windshield, the broken liftgate, and now the check engine light is on which terrifies me because this dealership has been nothing but dishonest and dismissive with me so far. THEY ARE NOT TO BE TRUSTED. I finally call enough times and make my way high up enough in their chain of command to get someone to take action. They apologize and apologize and promise to fix everything and make it right, even making an appointment with another Kendall dealership in Wasilla for the following week so that I don't have to go back down to Anchorage in order for them to keep their word. What happens? I spend two hours at Safelite Auto getting the windshield fixed myself and then drop my car off with the Wasilla dealership by 10am in order to get everything else taken care of (remember, we made this appointment a week in advance). They are super friendly and promise that today they will make everything right (after 5 months of the runaround.) I call three times during the day to try and get a status update on my car with no return calls. Instead, they lock up the dealership and go home without ever having returned my call or ever having touched the car that has been with them all day long with a week's advance notice (and that's if you don't count the five months I've been calling without follow up). I have to go to the dealership and get the sales department to find my keys so that I have a car to go to work with the next day. Now, here I am with a broken liftgate and check engine light that won't go off and still no follow up from the Kendall dealership family. THESE ARE HONESTLY THE MOST DISHONEST PEOPLE I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. And my car is still not fixed. Like I said, RUN - RUN AS FAST AS YOU CAN TO ANY OTHER DEALERSHIP BUT A KENDALL DEALERSHIP. RUN!!!

Dealer response

Hello, thank you for speaking with one of our managers. If you would like to speak with them further, please reach out to them at your convenience.

5.0

Amazing customer service as always!!

Gerald once again went out of his way to answer all of my questions, was very polite and courteous! Having this kind of convenience with my vehicle is very important, Im looking forward to upgrading in the next year as well. I would highly recommend talking with Austin, I feel safe that he will give me honest and reasonable options!! Thank you very much Kendall of Anchorage on Old Seward!!

Dealer response

Mary S, we're happy to hear you had such a positive experience with our team!

5.0

Matt Carberry was amazing. Service is always top notch....

Matt Carberry was amazing. Service is always top notch. No complaints. I won’t let anyone else work on my car. Thank you so much Kendall.

Dealer response

Its_yours_03, thanks for your praise and kind comments about our team.

4.6

The sales person was helpful, friendly and knowledgeable....

The sales person was helpful, friendly and knowledgeable. Max Boatwright made sure you were taken care of and happy with our purchase. Luis Mangandi, the finance manger over at Porsche location was very helpful made sure he did what he could to help get the best Interest rate. Luis also made sure he gave you all options to protect yourself and your vehicle. One thing that was very frustrating is I was told to be back there at 5PM on the 22nd to get a detail why I finished the remaining paperwork. Which you’d think it’d go in within minutes of arriving. Instead we were told our vehicle was #3 to go in for a detail. 3hrs later, I attempted to get an employee to check where it was at and he told me “I’ve been here since 9AM so I understand”. I finally went to Luis and he was very shocked we were still there. He had another sales man from the super store and go check where my truck was and got the truck for me. I’m sure the detail guy was just doing his job. I’m not frustrated at him but I am frustrated that I was scheduled for a 5PM appointment and my truck didn’t even go back until 6:30PM. We finally left at 8:17PM. Other than that we really enjoyed the experience and the customer service.

Dealer response

We're glad to hear you enjoyed your visit.

4.6

Good Service

My Audi was completed when they said actually a bit early. Folks were pleasant and friendly. The loaner car was very nice and got us interested in a Q5 in the future

Dealer response

Sterling, we are very happy we could provide you with a positive experience!

4.2

85,000Mile + service

service was very good, then I added on filter changes for air filter and cabin filter . They got on it right away. Car is running great. I do really dislike the 35.00 fee ( on top of everything else ) you charge for "shop supplies". REALLY?

Dealer response

Thank you so much for the positive review!

5.0

Great service. Efficient and completed on time as...

Great service. Efficient and completed on time as promised. Price was less than originally quoted:) all communication was timely and clear on the next steps needed.

Dealer response

Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!

4.0

Courteous sevice and great facilities, but

I like this dealership for service on my Porsche 911's and Boxster, but: The repair parts needed are almost never available so must be ordered, and quick delivery of the parts is often a problem. So repairs may take a week or more. FAST parts delivery from warehouses outside should be provided, and not at extra cost. I can get parts much faster at NAPA. Just saying.

Dealer response

We are very happy we could provide you with a positive experience!

5.0

good service as usual

I have been with Kendall for the past 18 years. Excellent service as usual Was there for Diagnostic tests. Service rep very courteous and informative.

Dealer response

Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!

Read all 139 reviews