Autocom Nissan of Oakland

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Reviews

Average Ratings

3.8
7 lifetime reviews.
  • great service

    I was in the market for a used 2012 nissan when I got to the dealer the customer service representative help me get a 2015 nissan sentra, they wor...


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    I was in the market for a used 2012 nissan when I got to the dealer the customer service representative help me get a 2015 nissan sentra, they work with me every step of the way

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Poor follow up

    Was looking at a Camaro convertible that they had advertised and asked for quote. All I got was the run around with requesting more personal info ...


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    Was looking at a Camaro convertible that they had advertised and asked for quote. All I got was the run around with requesting more personal info at this point that I was comfortable with. All I wanted was to see had firm their price was, of so what could we do. So no deal was made or offered. Waste of time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • EVERY CONSUMER'S NIGHTMARE

    On 8/21/2016 my wife and I purchased a new Nissan Maxima with the typical 3 year/36,000 mile warranty from the Autocom Nissan facility in Oakland,...


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    On 8/21/2016 my wife and I purchased a new Nissan Maxima with the typical 3 year/36,000 mile warranty from the Autocom Nissan facility in Oakland, California. Since we are seniors and wanted to avoid unanticipated expenses while we were thousands of miles from home, we purchased an extended warranty for an extra $2,985. Our regular mechanic told us the battery was defective and that Autocom Nissan should replace it under warranty. Autocom Nissan said it was fine so we had to buy a new battery. Our passenger power seat worked only intermittently so Autocom Nissan took the seat out and disassembled it. They blamed the problem on the seat covers we had installed and tried to charge us $500 for a warranty repair. We took the disassembled seat to the place where the seat covers were installed. The seat upholsters said that our seat problem is very common and is almost always remedied in under 5 minutes without disassembling the seat. They charged us $100 for reassembling the seat and installing it back into the car. There was also a clicking sound coming from the front end. Autocom Nissan diagnosed the problem as a failing wheel bearing and said the sealed wheel bearing unit had to be replaced. Autocom Nissan then called to say that Nissan the manufacturer would only pay for them to break open the sealed wheel bearing and lubricate the bearings so we wouldn’t be annoyed by the “clicking sound.” Autocom Nissan assumed we wouldn’t realize that the sound was a symptom of a larger problem. A dead battery is a pain. An on again off again power seat is annoying. But a defective wheel bearing is life or death. Responding to our initial email, Autocom Nissan General Manager Andress Sharza pretended that he was “new” so that he couldn’t be responsible for the representations that former salespeople made when the warranties were purchased: “I cannot say what happened at the time of your purchase or what the salespeople said.” In fact, we discovered that he was the sales manager during the time of the sale; moreover, the representations have nothing to do with Autocom Nissan’s refusal to honor our warranty since these problems are universally covered. In 2 emails Mr. Sharza never challenged the facts of our complaint. In the first email he admits “you got the best warranty we offer,” while in the second he suggests we have no warranty: “I can try to assist you in some partial repair cost.” Clearly from the email exchange Mr. Garza has no intention of honoring our original warranty so, if our dealership won’t honor our warranty, we have no warranty. And even if he would change his mind, this dealership is too incompetent to remedy the simplest problem.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • new car

    I can in autocom nissan looking for a used 2012 nissan and with the help of the sales person dominique I was able to to leave with a 2015 nissan.


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    I can in autocom nissan looking for a used 2012 nissan and with the help of the sales person dominique I was able to to leave with a 2015 nissan.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great experience, no surprises

    We came for a used car with very few miles. Richard Sam was very friendly and helpful, there was no pressure. We didn't like some features of the ...


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    We came for a used car with very few miles. Richard Sam was very friendly and helpful, there was no pressure. We didn't like some features of the used car, so we asked what offer they could make for a new car. Richard came back with several offers showing the total price including ALL fees and taxes, depending on financing options. It was easy to make a decision, and no nasty surprises. A very pleasant experience!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Finding our Used Car

    We are so pleased to have been served by Stephen Bonny and company at Autocom Nissan of Oakland. We've been looking for the right Ford Transit Con...


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    We are so pleased to have been served by Stephen Bonny and company at Autocom Nissan of Oakland. We've been looking for the right Ford Transit Connect, low mileage, good condition at a low price and Steve kept in touch with us as one became available. We were notified of the specifics, made a date to see and test drive and were kept in the loop during detailing, quality upgrades and taking ownership. Now we are very pleased to have purchased this small and appropriate to our needs van, as artist-conveyers. We can easily recommend staff and service at Autocom Nissan of Oakland. They not only have well designed new cars but care and stand behind pre-owned trade ins which has been good service to us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • New Truck Purchase

    Esther and Adrees could not have been more accommodating. This was my first new truck purchase and first experience with a dealer. They were hones...


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    Esther and Adrees could not have been more accommodating. This was my first new truck purchase and first experience with a dealer. They were honest and humble and we came to my target price without any uncomfortable moments. I would highly recommend the Nissan of Oakland internet sales team. Esther and Adrees are genuinely good people and I'd love to buy from them again. I wish them nothing but success..... And seriously take advantage of Esther's lunch recommendations.

    Does recommend this dealer
    Did make a purchase
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