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Reviews

Average Ratings

3.2
20 lifetime reviews.
  • Extremely Helpful!

    I had been shopping around for a very specific group of cars. S197 Mustangs, C5Z's and C6 Vettes. I don't have the best credit so I knew this was ...


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    I had been shopping around for a very specific group of cars. S197 Mustangs, C5Z's and C6 Vettes. I don't have the best credit so I knew this was going to be a challenge early on. I needed to find the right car, right year and mileage and price to make it work. I then saw an 09 S197 GT Vert triple black. All stock 3 owners and best of all 5 speed with only 65,000 miles at a good price. It looked too good to be true but I gave it a shot. Salesman Lamon Williams got on the phone with me literally in minutes to ask me a few questions. I gave him my terms (downpayment , income etc) and he got to work. He called me Saturday and said we can make a deal and went over terms. The car and this dealer were located in AZ and I'm in EPTX. I left a deposit and planned a trip to Phoenix. Lamon picked me up and he and his sales manager Kenn got to work. It took a while but they were able to get me approved and worked everything out to payments I was really comfortable with. I then ended with Alissa from finance who went over the paper work and made me feel at home and at peace with my new to me car. Lamon had the car detailed and fueled up by the time I left finance. Kenn even threw in some tickets for Las Vegas that were supposed to be for folks who buy "new" inventory only. I was amazed that they did all that for me and the trip down there was more than worth it. I may not be ready for a vette yet but as soon as I am, I'm definitely headed back to Scottsdale again. Thank you guys.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Waste of Time

    Simply put, I wanted to trade my classic for a Thunderbird they advertised. They had no idea how to even approach this, but the 'salesman' set up ...

    Dealer Response

    We are disappointed to read that your recent experience was not satisfactory. We do not want anyone to leave our dealership believing we have not ...


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    Simply put, I wanted to trade my classic for a Thunderbird they advertised. They had no idea how to even approach this, but the 'salesman' set up a meeting anyway. Perhaps, pressure works for some, but I prefer Professional.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are disappointed to read that your recent experience was not satisfactory. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Mark Mitsubishi Scottsdale, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns. Sincerely, Josh Spencer General Manager 480-425-5330


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  • Worst experience ever

    So, first I would like to say that I have never written a review, good or bad, before. But this experience has me pretty irritated, so I need to s...

    Dealer Response

    Megan, I wanted thank you for speaking with me on Friday, November 6th. I appreciate your feedback and the opportunity to make this situation righ...


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    So, first I would like to say that I have never written a review, good or bad, before. But this experience has me pretty irritated, so I need to say this about this dealership. To begin, I was working with the salesperson, Mark, who apparently is new. Whatever...anyways, I told him over the phone that we had a loan already. Then upon arriving at the dealership, I again told him we had a loan for this purchase. We had a car picked out, we didn't even want to test drive it, we just wanted to be in and out as quickly as you can when buying a car. We looked at the car, it was what we expected, and began the paperwork. At this point, I informed him yet again that we had a loan, we just needed to get a final price and I could have everything faxed over in a second. He stated he needed to get my information for the profile, so started asking me questions like address, phone number, insurance info, and drivers license info. He then started asking me about my work history, current address, and social security number. I asked if he was checking my credit, and he said "oh no, this is just what I have to put in for the system." So, I continued answering questions. He kept going along this path, and asked how much I make annually, and I again asked why he needed this information, since WE HAVE A LOAN. He responded with some answer about how tired he was...so sorry! So we proceeded with me sending him the loan information so he could print the check. He finally said he needed to go talk to the manager to get everything "put together". Sergio (the apparent manager) came over with some loan information, and a price, and said, "I'll let you look those finance options over and you can just circle the one you want to go with." Then just walked away. My husband and I couldn't believe, yet again, we were being pressured to finance through them. So when Sergio returned we told him, no...we already have a loan and we don't care what your interest rates or anything are. No debating on this....We have our minds made up and we don't want our credit checked again needlessly. So, then, Mark sat back down with the final price (signed) and everything being planned accordingly, he said he needed some of my husband's information now. He asked for insurance information, drivers license, etc. But also started asking about financial and income questions...REALLY?? We asked why are you doing this again??? We have already explained more times than necessary, we don't want a loan! So, he played it off like he forgot, again, and moved on. Finally....the paperwork, which took a good 2 hours for Sergio to "put together". When the salesman came back with it and was going through what we needed to sign, we came across the credit applications for both myself and husband. With all of our information printed on them, we just needed to sign for them to check for loan options. We said we didn't want to sign them, and were told he believes we have to. Okay, no! We then came across a "buyer beware" statement. Which upon reading, stated that Mark Mitsubishi doesn't hold any liability for anything that should happen to the vehicle after purchasing it and they actually do not recommend that we do purchase this vehicle because it may not be functional....it's a 2014 mitsubishi outlander....what could be wrong with it?? And why would that not be a conversation we were having before signing anything? We again, refused to sign it. The salesman had to grab his manager again, who came over in a huff, (pretty sure just an act) that this form is only for the $4 or $5000 cars on the lot, not the one we are purchasing. Finally....after Mark had told us, more than once that the car was detailed, and "gassed up" we went to the finance guy's (Anthony?) office. Honestly, he was the best part of the whole situation. He made it quick, easy, and actually explained what he was doing without needed a manager to reiterate everything for him. He again mentioned the car being detailed and "gassed up.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Megan, I wanted thank you for speaking with me on Friday, November 6th. I appreciate your feedback and the opportunity to make this situation right with you. Thank you again, Josh Spencer General Manager


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  • Worst Experience Ever!!!

    Do not buy from this dealer! I would give this dealer negative stars if I could. The buying process was horrible. The sales manager kept coming in...


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    Do not buy from this dealer! I would give this dealer negative stars if I could. The buying process was horrible. The sales manager kept coming in with prices but he wouldn't or couldn't show us how he came up with this number. When we finally agreed on an out the door price, hours later I might add, the finance people had a different amount, thousands of dollars more. They said the other price didn't include TTL fees. After all this we finally left with our new car. A couple days later the finance company called to tell us our original deal was no good and we'd be paying more monthly with more money down. We called Mark Mitsubishi for a week straight trying to talk to someone in finance but never heard anything back. Finally we went into the dealership to talk to finance in person since they would not return our calls. We weren't able to come to an agreement that we could afford so we told them we'd have to return the car. We were told we would have to talk to a sales manager about returning it. One of the sales managers SERGIO came out and told us we couldn't return it and that was that. We told him the financing changed and we couldn't afford it after all and we had to return it. Sergio SNATCHED THE KEYS FROM MY HUSBANDS HAND AND RAN OUTSIDE WHERE WE HAD PARKED THE CAR. HE DROVE THIS CAR OUT OF THE DEALERSHIP LOT AND PARKED THE CAR ON THE STREET WITH THE KEYS IN IT. HE SAID IT WAS OUR CAR AND OUR PROBLEM, NOT HIS. HE YELLED THAT HE WAS CALLING THE COPS AND TELLING THEM WE HAD ABANDONED A CAR OUTSIDE THE DEALERSHIP. HE WAS YELLING AND CUSSING AT US IN THE MIDDLE OF THE PARKING LOT IN FRONT OF OTHER CUSTOMERS ALL WHILE I WAS HOLDING MY 5 MONTH OLD BABY!!!! Very unprofessional all around!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Your stereotypical used car salesmen.

    The original salesman I dealt with was courteous and professional. Extremely personable. However, when it came time to negotiate, the manager Serg...


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    The original salesman I dealt with was courteous and professional. Extremely personable. However, when it came time to negotiate, the manager Sergio sauntered out. He was immediately overly schmoozey and smarmy. They were trying to add on to the online advertised price with all of these "repair fees" and add ons and the out the door price was almost $5K OVER what they had advertised online. He tried to make me feel bad saying the offer he was making me was going to leave the dealership in the negative and with a loss. He didn't seem to understand that my concern was for my bottom line, not theirs. I was offering blue book pricing and he didn't seem to want to accept that they were overpriced. Finally, he asked what my best offer was. When I stated the price, he stood up and walked off without a word. He was completely unprofessional and rude.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • horrible service

    Very unprofessional. As a sales manager, I would expect Sergio to be a bit more mature and respectful than he was. Immature comments were made whe...


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    Very unprofessional. As a sales manager, I would expect Sergio to be a bit more mature and respectful than he was. Immature comments were made when we left and they were extremely rude to their potential customers.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • My new car purchase

    I had a wonderful buying experience at Mark Mitsubishi and my sales person Gage Carter was great.


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    I had a wonderful buying experience at Mark Mitsubishi and my sales person Gage Carter was great.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Hyundai genesis coupe

    The guys here don't play around. Daniel falls helped make.buying.my first car a pleasant experience. Very professional thank you!


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    The guys here don't play around. Daniel falls helped make.buying.my first car a pleasant experience. Very professional thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • car purchase hater

    Bought a 2005 Trail Blazzer the process was professional and timeiy. Recardo Valdez was a professional and great follow through from first txt to ...


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    Bought a 2005 Trail Blazzer the process was professional and timeiy. Recardo Valdez was a professional and great follow through from first txt to appt.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very Much Pleased

    Ben and Sergio were very helpful during my car buying experience.


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    Ben and Sergio were very helpful during my car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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