Russell Barnett Ford of Tullahoma

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Reviews

Average Ratings

4.9
Average based on 48 reviews.
  • Great Service

    An outstanding team. Consideration to the customer is always demonstrated.

    Dealer Response

    We are more than glad to be of service, Paul. Drive safe, and we'll see you on the road.


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    An outstanding team. Consideration to the customer is always demonstrated.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are more than glad to be of service, Paul. Drive safe, and we'll see you on the road.


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  • A Great Place to Buy a Car.

    Great work by everyone involved. The staff was patient with me, did not try to force me into buying. The sales team helped me balance the features...


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    Great work by everyone involved. The staff was patient with me, did not try to force me into buying. The sales team helped me balance the features that were important to me with the cost. The service staff was efficient and accurate at preforming the minor repairs that were needed to make my car as perfect as possible.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • better than i expected

    I had a 2011f-250 that since I retired from farming I had no use for it so I wanted to trade for a gas saving used car.I didn't want to pay any d...

    Dealer Response

    We appreciate your response, David! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.


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    I had a 2011f-250 that since I retired from farming I had no use for it so I wanted to trade for a gas saving used car.I didn't want to pay any difference.The salesman Jason understood immediately my needs and gave me a deal better than what I expected for a 2012 totally loaded fusion.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your response, David! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.


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  • friendly service

    everyone was extremely polite and the service was top notch.


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    everyone was extremely polite and the service was top notch.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great and friendly service

    I purchased a 2015 Ford Focus and the service was great, they worked with us to get our payment to what we were paying for our used car and the st...

    Dealer Response

    Thank you, Robyn, for the glowing review! If you ever need help, just give us a call. Enjoy your new Focus!


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    I purchased a 2015 Ford Focus and the service was great, they worked with us to get our payment to what we were paying for our used car and the staff was very helpful with that, I would definitely go back in the future!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Robyn, for the glowing review! If you ever need help, just give us a call. Enjoy your new Focus!


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  • great customer service

    was very satisfied with my oil change ..................................................

    Dealer Response

    We are happy you had such a positive experience with us, Tammy! We appreciate your review and hope we can continue serving you for many years to c...


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    was very satisfied with my oil change ..................................................

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy you had such a positive experience with us, Tammy! We appreciate your review and hope we can continue serving you for many years to come.


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  • Great Service

    They gave really good customer service. For example, they have me many choices to choose from.

    Dealer Response

    Justin, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experi...


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    They gave really good customer service. For example, they have me many choices to choose from.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Justin, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. We appreciate your review of our team, and the staff here at Russell Barnett Ford of Tullahoma look forward to further serving you in the future!


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  • Outstanding service!

    Roger, Service Mgr., was extremely polite, helpful and friendly. The service dep't. checked over my Lincoln while doing the service I brought it ...


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    Roger, Service Mgr., was extremely polite, helpful and friendly. The service dep't. checked over my Lincoln while doing the service I brought it in for and found everything to be alright Only added thing was two turn signal bulbs instead of the one I knew was out and they replaced both bulbs to that my turn signals would work correctly. I always bring my Lincoln to your shop because of the outstanding customer service that your service dep't. provides. They never make you feel like you are a bother and I truly believe they, all of your people in the service dep't. believe in customer service and that customer's are number 1. If I was still teaching companies about customer service, your dealership would be a company that I would refer to as heads above many of your competitors.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • The Works_Courteous Staff

    2014 Ford Fusion Oil, lube, service, rotation Treated exceptionally, as usual. *no 'Next Service' sticker placed on windshield*

    Dealer Response

    Thank you for your kind words and review, Patrick. Hope you're enjoying your vehicle, and as always, drive safe!


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    2014 Ford Fusion Oil, lube, service, rotation Treated exceptionally, as usual. *no 'Next Service' sticker placed on windshield*

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your kind words and review, Patrick. Hope you're enjoying your vehicle, and as always, drive safe!


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  • Russell Barnett treats you like family

    Anyone who has serviced my car has always been friendly, courteous, professional, and very knowledgeable. I like to look at the new and used car l...


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    Anyone who has serviced my car has always been friendly, courteous, professional, and very knowledgeable. I like to look at the new and used car lot while my car is being serviced. Even though everyone knows I am not interested in buying another car at this time they gladly answer my questions. Russell Barnett Ford considers customers as part of their family and they really mean it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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