Reviews
Friendly, professional, and responsive to calls and
Friendly, professional, and responsive to calls and emails. I purchased a used Ram 3500 truck from them. They listed the truck for sale prior to inspecting and knowing what was fully wrong with it. Due to being 2 1/2 hours away, I called ahead and asked several specific questions regarding mechanical/cosmetic condition, and was told the truck had no issues and was great. When I arrived, the first thing I see is significant cosmetic damage on the driver side. I was quite irritated as to why I was not told this on the phone when I specifically asked. I then test drove and pointed out several mechanical and electrical issues as well. They agreed to repair all of the electrical and mechanical issues and we agreed on a price before repairs were completed. They struggled to understand and fix the problems, then tried to back out of fixing some due to the cost. Many phone calls and emails back and forth, I had to be persistent and push the salesman to complete the repairs that were agreed to. After 30 days, I was assured all repairs were completed and the truck is ready to be picked up and the purchase completed. I drove the 2 1/2 hours, then find that one of the repairs was not completed, and they offered lame excuses as to why. I was quite upset and demanded a discount for my inconvenience and will now need to take to another dealership that knows how to repair properly and pay out of pocket. After meeting with and explaining my frustration to the sales manager, I was given the reasonable discount that I asked for. There was no reason for this as I made my expectations crystal clear through the process. The salesman/dealership dropped the ball, and/or hoping I would accept as is. I would much rather have payed the agreed price and the repair have been made as agreed. Apparently it is up to the customer to pay attention to every detail and hold them accountable to get what you agree to and pay for.
Friendly, professional, and responsive to calls and
Friendly, professional, and responsive to calls and emails. I purchased a used Ram 3500 truck from them. They listed the truck for sale prior to inspecting and knowing what was fully wrong with it. Due to being 2 1/2 hours away, I called ahead and asked several specific questions regarding mechanical/cosmetic condition, and was told the truck had no issues and was great. When I arrived, the first thing I see is significant cosmetic damage on the driver side. I was quite irritated as to why I was not told this on the phone when I specifically asked. I then test drove and pointed out several mechanical and electrical issues as well. They agreed to repair all of the electrical and mechanical issues and we agreed on a price before repairs were completed. They struggled to understand and fix the problems, then tried to back out of fixing some due to the cost. Many phone calls and emails back and forth, I had to be persistent and push the salesman to complete the repairs that were agreed to. After 30 days, I was assured all repairs were completed and the truck is ready to be picked up and the purchase completed. I drove the 2 1/2 hours, then find that one of the repairs was not completed, and they offered lame excuses as to why. I was quite upset and demanded a discount for my inconvenience and will now need to take to another dealership that knows how to repair properly and pay out of pocket. After meeting with and explaining my frustration to the sales manager, I was given the reasonable discount that I asked for. There was no reason for this as I made my expectations crystal clear through the process. The salesman/dealership dropped the ball, and/or hoping I would accept as is. I would much rather have payed the agreed price and the repair have been made as agreed. Apparently it is up to the customer to pay attention to every detail and hold them accountable to get what you agree to and pay for.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
The whole vehicle purchase was done over phone and
The whole vehicle purchase was done over phone and emails! Steve Malbouf took care of keeping me updated on vehicle arrival date and provided pictures of unit and also estimated trade value on truck with pictures that I sent! All paperwork was filled out on delivery date which made for a quick and smooth transaction! Thorough explanation of vehicle features was a great help! Thanks again Steve!
The whole vehicle purchase was done over phone and
The whole vehicle purchase was done over phone and emails! Steve Malbouf took care of keeping me updated on vehicle arrival date and provided pictures of unit and also estimated trade value on truck with pictures that I sent! All paperwork was filled out on delivery date which made for a quick and smooth transaction! Thorough explanation of vehicle features was a great help! Thanks again Steve!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your review!
The price was right when I came with the deal that was on
The price was right when I came with the deal that was on the table I am very grateful to be part of Waite Toyota'thank you so much!
The price was right when I came with the deal that was on
The price was right when I came with the deal that was on the table I am very grateful to be part of Waite Toyota'thank you so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you SharodGray!
The dealership is amazing to deal with.
The dealership is amazing to deal with. Salesman was on top of every detail. Very responsive to questions. He was also very friendly and knowledgeable.
The dealership is amazing to deal with.
The dealership is amazing to deal with. Salesman was on top of every detail. Very responsive to questions. He was also very friendly and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great sales people.
Great sales people. Very helpful looking for and finding what we were looking for and wanted..
Great sales people.
Great sales people. Very helpful looking for and finding what we were looking for and wanted..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
Tyler made the entire experience completely seamless with
Tyler made the entire experience completely seamless with his product knowledge and knowledge of the car buying process. I would recommend him to anyone shopping for a car
Tyler made the entire experience completely seamless with
Tyler made the entire experience completely seamless with his product knowledge and knowledge of the car buying process. I would recommend him to anyone shopping for a car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your review!
It was our first time visiting this dealership.
It was our first time visiting this dealership. We have always known that Toyota products are one of the more reliable vehicles available. But, to find the same quality customer service is amazing. Matthew is the kind of customer representative that dealerships can only hope for… Thank you
It was our first time visiting this dealership.
It was our first time visiting this dealership. We have always known that Toyota products are one of the more reliable vehicles available. But, to find the same quality customer service is amazing. Matthew is the kind of customer representative that dealerships can only hope for… Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
First time dealing with them.
First time dealing with them. the experience was great. for once didn't feel pressured into buying. Our salesman Tyler was very professional.
First time dealing with them.
First time dealing with them. the experience was great. for once didn't feel pressured into buying. Our salesman Tyler was very professional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing Mike!
3rd car in 7 years and wouldn’t go anywhere else!
3rd car in 7 years and wouldn’t go anywhere else! Easy to work with!!
3rd car in 7 years and wouldn’t go anywhere else!
3rd car in 7 years and wouldn’t go anywhere else! Easy to work with!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your continued business!
Very friendly and positive car buying experience.
Very friendly and positive car buying experience. Would highly recommend to anyone looking to purchase a vehicle.
Very friendly and positive car buying experience.
Very friendly and positive car buying experience. Would highly recommend to anyone looking to purchase a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!