Skip to main content

Waite Toyota

(897 reviews)
Visit Waite Toyota
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–6:00pm 7:30am–5:30am
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–4:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 6 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By submitting this form, you are agreeing to our Terms of Use and Privacy Notice. We will use your contact information to send you email and marketing communications, which you may opt out of at any time. You also agree to your information being sent to the dealership and/or seller. You understand Cars.com does not control how a dealership or vehicle seller may contact you. Your communications with the dealership/seller is subject to that dealership's separate Terms of Use and Privacy Notice. Cars.com does not require your consent to fulfill your service and/or product requests.

New (315) 804-6128 (315) 804-6128
Used (315) 804-6072 (315) 804-6072
Service (315) 836-4605 (315) 836-4605

Inventory

See all 96 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2013.
At Waite Toyota we strive to make buying or leasing a vehicle a pleasant and rewarding experience. We have a brand new showroom to allow you more comfort as you shop for your Toyota and an all new state-of-the-art Service and Parts Building. Please review our extensive inventory of Toyota cars trucks and SUVs. We work hard to get you into the vehicle you have always wanted and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. The Waite Family has been proudly serving Watertown and Fort Drum since 1929. Give us a call or stop in to see us today!
Simply the Best

Service center

Phone number (315) 836-4605

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30am
Friday
7:30am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Waite Toyota from DealerRater.

Want to share your experience with this dealership?

Write a review

Friendly, professional, and responsive to calls and

Friendly, professional, and responsive to calls and emails. I purchased a used Ram 3500 truck from them. They listed the truck for sale prior to inspecting and knowing what was fully wrong with it. Due to being 2 1/2 hours away, I called ahead and asked several specific questions regarding mechanical/cosmetic condition, and was told the truck had no issues and was great. When I arrived, the first thing I see is significant cosmetic damage on the driver side. I was quite irritated as to why I was not told this on the phone when I specifically asked. I then test drove and pointed out several mechanical and electrical issues as well. They agreed to repair all of the electrical and mechanical issues and we agreed on a price before repairs were completed. They struggled to understand and fix the problems, then tried to back out of fixing some due to the cost. Many phone calls and emails back and forth, I had to be persistent and push the salesman to complete the repairs that were agreed to. After 30 days, I was assured all repairs were completed and the truck is ready to be picked up and the purchase completed. I drove the 2 1/2 hours, then find that one of the repairs was not completed, and they offered lame excuses as to why. I was quite upset and demanded a discount for my inconvenience and will now need to take to another dealership that knows how to repair properly and pay out of pocket. After meeting with and explaining my frustration to the sales manager, I was given the reasonable discount that I asked for. There was no reason for this as I made my expectations crystal clear through the process. The salesman/dealership dropped the ball, and/or hoping I would accept as is. I would much rather have payed the agreed price and the repair have been made as agreed. Apparently it is up to the customer to pay attention to every detail and hold them accountable to get what you agree to and pay for.

Friendly, professional, and responsive to calls and

Friendly, professional, and responsive to calls and emails. I purchased a used Ram 3500 truck from them. They listed the truck for sale prior to inspecting and knowing what was fully wrong with it. Due to being 2 1/2 hours away, I called ahead and asked several specific questions regarding mechanical/cosmetic condition, and was told the truck had no issues and was great. When I arrived, the first thing I see is significant cosmetic damage on the driver side. I was quite irritated as to why I was not told this on the phone when I specifically asked. I then test drove and pointed out several mechanical and electrical issues as well. They agreed to repair all of the electrical and mechanical issues and we agreed on a price before repairs were completed. They struggled to understand and fix the problems, then tried to back out of fixing some due to the cost. Many phone calls and emails back and forth, I had to be persistent and push the salesman to complete the repairs that were agreed to. After 30 days, I was assured all repairs were completed and the truck is ready to be picked up and the purchase completed. I drove the 2 1/2 hours, then find that one of the repairs was not completed, and they offered lame excuses as to why. I was quite upset and demanded a discount for my inconvenience and will now need to take to another dealership that knows how to repair properly and pay out of pocket. After meeting with and explaining my frustration to the sales manager, I was given the reasonable discount that I asked for. There was no reason for this as I made my expectations crystal clear through the process. The salesman/dealership dropped the ball, and/or hoping I would accept as is. I would much rather have payed the agreed price and the repair have been made as agreed. Apparently it is up to the customer to pay attention to every detail and hold them accountable to get what you agree to and pay for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review

The whole vehicle purchase was done over phone and

The whole vehicle purchase was done over phone and emails! Steve Malbouf took care of keeping me updated on vehicle arrival date and provided pictures of unit and also estimated trade value on truck with pictures that I sent! All paperwork was filled out on delivery date which made for a quick and smooth transaction! Thorough explanation of vehicle features was a great help! Thanks again Steve!

The whole vehicle purchase was done over phone and

The whole vehicle purchase was done over phone and emails! Steve Malbouf took care of keeping me updated on vehicle arrival date and provided pictures of unit and also estimated trade value on truck with pictures that I sent! All paperwork was filled out on delivery date which made for a quick and smooth transaction! Thorough explanation of vehicle features was a great help! Thanks again Steve!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review!

Show full review

The price was right when I came with the deal that was on

The price was right when I came with the deal that was on the table I am very grateful to be part of Waite Toyota'thank you so much!

The price was right when I came with the deal that was on

The price was right when I came with the deal that was on the table I am very grateful to be part of Waite Toyota'thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you SharodGray!

Show full review

The dealership is amazing to deal with.

The dealership is amazing to deal with. Salesman was on top of every detail. Very responsive to questions. He was also very friendly and knowledgeable.

The dealership is amazing to deal with.

The dealership is amazing to deal with. Salesman was on top of every detail. Very responsive to questions. He was also very friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Great sales people.

Great sales people. Very helpful looking for and finding what we were looking for and wanted..

Great sales people.

Great sales people. Very helpful looking for and finding what we were looking for and wanted..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you!

Show full review

Tyler made the entire experience completely seamless with

Tyler made the entire experience completely seamless with his product knowledge and knowledge of the car buying process. I would recommend him to anyone shopping for a car

Tyler made the entire experience completely seamless with

Tyler made the entire experience completely seamless with his product knowledge and knowledge of the car buying process. I would recommend him to anyone shopping for a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review!

Show full review

It was our first time visiting this dealership.

It was our first time visiting this dealership. We have always known that Toyota products are one of the more reliable vehicles available. But, to find the same quality customer service is amazing. Matthew is the kind of customer representative that dealerships can only hope for… Thank you

It was our first time visiting this dealership.

It was our first time visiting this dealership. We have always known that Toyota products are one of the more reliable vehicles available. But, to find the same quality customer service is amazing. Matthew is the kind of customer representative that dealerships can only hope for… Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you!

Show full review

First time dealing with them.

First time dealing with them. the experience was great. for once didn't feel pressured into buying. Our salesman Tyler was very professional.

First time dealing with them.

First time dealing with them. the experience was great. for once didn't feel pressured into buying. Our salesman Tyler was very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing Mike!

Show full review

3rd car in 7 years and wouldn’t go anywhere else!

3rd car in 7 years and wouldn’t go anywhere else! Easy to work with!!

3rd car in 7 years and wouldn’t go anywhere else!

3rd car in 7 years and wouldn’t go anywhere else! Easy to work with!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your continued business!

Show full review

Very friendly and positive car buying experience.

Very friendly and positive car buying experience. Would highly recommend to anyone looking to purchase a vehicle.

Very friendly and positive car buying experience.

Very friendly and positive car buying experience. Would highly recommend to anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Show full review
See all 897 reviews