[{"id":433392,"personPtyId":32242476,"firstName":"Steven","lastName":"Malbouf","titleText":"Sales & Leasing Consultant","emailTxt":"stevemalbouf@hotmail.com","empAvgRatingNbr":5,"empReviewCnt":10,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113396,"dealerEmpStartDtUtc":"1217548800","industryStartDtUtc":"849398400","certifiedEmployee":false},{"id":433395,"personPtyId":32089268,"firstName":"Paul","lastName":"Narbone","titleText":"Sales & Leasing Consultant","shortBioText":"Please allow me to assist you in your car buying needs. I offer a low pressure sales experience and I'm willing to take the time to find the right fit for every customer. When you think Toyota, please ask for Paul if you walk in or call in.\r\n\r\nI'm here to serve your buying needs and will go the extra mile to ensure customer satisfaction!","emailTxt":"pnarbone@hotmail.com","empAvgRatingNbr":5,"empReviewCnt":14,"imageUrl":"http://cdn-user.dealerrater.com/images/d0896868a902.jpg","drDealerId":113396,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1488326400","certifiedEmployee":false},{"id":433390,"personPtyId":32162943,"firstName":"Charles","lastName":"Dibble","titleText":"Sales & Leasing Consultant","emailTxt":"cdibblewaitetoyota@hotmail.com","empAvgRatingNbr":5,"empReviewCnt":10,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113396,"dealerEmpStartDtUtc":"988675200","industryStartDtUtc":"988675200","certifiedEmployee":false},{"id":433383,"personPtyId":32162442,"firstName":"Jessica","lastName":"Allen","titleText":"Sales & Leasing Consultant","emailTxt":"jessica.allen@waitetoyota.com","empReviewCnt":2,"imageUrl":"http://cdn-user.dealerrater.com/images/46b12415567b.jpg","drDealerId":113396,"dealerEmpStartDtUtc":"1159660800","industryStartDtUtc":"1159660800","certifiedEmployee":false},{"id":433386,"personPtyId":32239676,"firstName":"Jon","lastName":"Keggins","titleText":"Sales & Leasing Consultant","shortBioText":"Hi, My name is Jon keggins. I have been born and raised here in Watertown. Been in the car business since 1996 and I really enjoy what I do for a living. Buying a vehicle is a big decision and I enjoy helping customers find the right vehicle for them with no pressure sales. I get a great satisfaction when I see a customer excited about purchasing a new vehicle.","emailTxt":"jonkeggins@waitetoyota.cmdlr.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113396,"dealerEmpStartDtUtc":"1272672000","industryStartDtUtc":"838857600","certifiedEmployee":false},{"id":433394,"personPtyId":32242475,"firstName":"Matthew","lastName":"Spencer","titleText":"Sales & Leasing Consultant","emailTxt":"matthewspencer@waitetoyota.cmdlr.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113396,"dealerEmpStartDtUtc":"1343779200","industryStartDtUtc":"1343779200","certifiedEmployee":false}]

Waite Toyota

(4.9) 67 reviews

Dealer on Cars.com since October 2013

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 5:30 PM
Mon 8:30 AM - 7:00 PM
Tue 8:30 AM - 7:00 PM
Wed 8:30 AM - 7:00 PM
Thu 8:30 AM - 7:00 PM
Fri 8:30 AM - 6:00 PM
Sat 8:30 AM - 4:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 AM
Fri 7:30 AM - 5:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.9
67 lifetime reviews. Includes reviews of Waite Toyota from DealerRater.com
  • I Couldn't Believe It
    August 7, 2016

    I stopped in with my son to trade for a new Tundra about 5 years ago. I couldn't believe the effort, of his sales rep, in assisting him in getting the... exact deal he wanted. I went back the next available day to see if she would do the same for me and much to my amazement she did. My son purchased a new Tundra earlier this year and I just purchased a new Tundra a week ago. Their TV ad is no lie. They have consistently offered more for my trade, and I contact multiple dealers in multiple states. Jessica Allen worked with us on; our trade in value, any incentives available and our purchase agreement. NEVER has she come back to us saying "My sales manager won't allow" OR "Our finance manager says we can't". The deal is; straight up, straight forward and probably one of the last bastions of honest dealing. I have recommended Waite Toyota & Jessica Allen to those who have asked me about my purchase experience. I don't know if all of the sales people are taught to this standard or if it's personal ethics on her part BUT I admire these traits in people I deal with. I've talked to sales people who have bragged about their numbers and Jessica has yet come in second against any of them. (Not once have I even heard her brag about beating their deal.) I just find it hard to believe myself.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, we look forward to assisting you in the future.


  • Great deal great service
    January 30, 2018

    Great experience. Stopped in during car inquiry mode. We had 4 people ask if we needed help and/or showed us cars with no talk about cost sit at our t...able anything. For a week we searched other dealers. came back to Waite. The price was better they were friendly. No major haggling straight forward pricing friendly. I would tell and anyone if you but in NY buy here.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Best Around
    December 8, 2017

    This was my third purchase from Waite Toyota and Jessica. She made the process easy and enjoyable. We travel a little bit further for the fabulous cus...tomer service! Thank you again Jessica and Waite Toyota. We will be back for vehicle number four in the future!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

Read all reviews

See All In-Stock Inventory


Service & Repair

Service Reviews

4.9

1 lifetime reviews of the Service Department.
Includes reviews of Waite Toyota from DealerRater.com

  • Simply the best!
    May 25, 2016

    After experiencing other dealers tactics in the area we were pleasantly surprised to find such a professional stable place to purchase. We've bought a... lot of vehicles here over the years and each one has been a great experience. The service department is also very good. Lifetime customers!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mandy, Glad to hear you enjoyed your experience. We look forward to your continued patronage.


Read all Service & Repair reviews
Service Pricing

    Wheel Balance

    $79.95

    Tire Rotation

    $59.95

    Battery Service

    $29.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since October 2013

At Waite Toyota, we strive to make buying or leasing a vehicle a pleasant and rewarding experience. We have a brand new showroom to allow you more comfort as you shop for your Toyota and an all new state-of-the-art Service and Parts Building. Please review our extensive inventory of Toyota cars, trucks, and SUVs. We work hard to get you into the vehicle you have always wanted and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. The Waite Family has been proudly serving Watertown and Fort Drum since 1929. Give us a call or stop in to see us today!

"Simply the Best"

Top Reviewed Employees

Steven Malbouf

Sales & Leasing Consultant

10 reviews

Paul Narbone

Sales & Leasing Consultant

14 reviews

Charles Dibble

Sales & Leasing Consultant

10 reviews

Jessica Allen

Sales & Leasing Consultant

2 reviews

Jon Keggins

Sales & Leasing Consultant

1 review

Matthew Spencer

Sales & Leasing Consultant

1 review
Waite Toyota
18406 US Rte 11 Outer Washington Street Watertown, NY 13601
New (315) 804-6128
Used (315) 804-6072
Service (315) 836-4605
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.