Billion Auto - Buick GMC of Des Moines Hours
Billion Automotive has over 7,000 new and pre-owned vehicles for you to choose from. We hope this vehicle fits your need
s or if you'd like to shop around, find more quality vehicles online at Billionauto.com.
"You're invited to a great customer experience."
Oil, Filter Change
Air Filter Replacement
Wheel Alignment (FWD)
$94.95 and up*
Read reviews that mention:
Rude and sexist staff including receptionist, sales, and management. This place is full of inflated fees and shady dealings and rude xxx drunks who leer... at women like leches. Muslim salesmen wont even talk to a woman, absolutely do not shop here they cheat a lot of people check their reviews on sites they dont have staff making fake reviews on and see the real story.
Worst customer service I've ever experienced and no one ever apologized for their mistakes during this whole week with the dealership. Purchased vehicle... last Friday with sales consultant Steven Canon and his manger Moyota Klgi. During inspection and before purchasing the vehicle there was a button that needed to be replaced and I requested a spare key. I brought the vehicle in the following Thursday and was given a loaner car that reeked of cigarettes. I was told it should only take 10-15 minutes for the button and the key would be finished when the lock smith arrived. After 4 hours I called the dealership to check on the status of the repair and they told me that the button, that was noted in the inspection as needing to be replaced, had just been ordered today and vehicle should be ready tomorrow. I voiced my frustration that I don't want to be driving around a vehicle that smelled like cigarettes when I would have to travel with my newborn child and that this part should have been ordered last week. I requested a new loaner but when I arrived my vehicle was out front and they told me to just take my vehicle and bring it in tomorrow. I noticed damage to my vehicle and my tail light had crack in it. As I go to start my car with the new spare key I got, it didn't work. So I just wasted a whole day to only have my vehicle damaged. I was assured my sales consultant Steven would arrive at 8:15 the next morning with a new loaner and would take my vehicle in to be repaired for the tail light, button, and spare key. Steven arrived at 8:40. My vehicle was returned to my house and the button had been replaced and spare key worked, but the tail light had an error message stating the tail light had failed. I am taking my vehicle elsewhere to be serviced and again not once did anyone apologize to me. I would recommend you take your business elsewhere to save yourself the hassle.
Kirk, I am sorry about your experience with us, and appreciate the feedback as we find better ways of doing business. I am sorry about the communica...tion, as that should be something that we need to do a better job with, so that everyone is on the same page and we don't experience these frustrations. I am forwarding this review to the General Manager located in Iowa City for him to be aware of what your experience was like. If you would like to add more to the experience, please contact our customer care department at 888-995-3910.
I had our 2017 GMC serviced for the first time. They took us as a walk in right away. Everything was done very quickly and I am very satisfied with our... experience.
Quick and polite staff . Service was great. Would recommend this dealer to anyone. Will use this dealership for my next service. Was impressed with this... place.
John, Thank you for your comments with regards to your recent service visit with us, we appreciate it! We do hear very good things about our Des Moi...nes Buick GMC service department for its outstanding customer service. We like to get you in on YOUR schedule, give a good estimate of cost and time to repair, and we usually hit the mark spot on. Thank you for your business, we truly appreciate it!
I always receive fast and friendly service. Clean facility. Overall great experience. I’ve been doing business with them for years and I’ve always been... happy.
Thank you for your review, we appreciate you taking the time to do so. We are glad that you enjoyed your experience at our Billion GMC Buick of Des... Moines location. We thank you for your business, and look forward to serving you again in the future. Our service department does a great job, we hear a lot of good things about our employees who really take care of the customer! We appreciate them for sure! Thank you for your business!
My mom was visiting from out of town and had an issue with her Acadia. Got her vehicle in quickly and got it fixed. They were a pleasure to work with.... Thank you!
Thank you for your review of our Des Moines Buick GMC dealership, we are always glad we could help! Stranded while on vacation or visiting someone fa...r away isn't very fun, trying to get back on the road sometimes can be a nightmare for sure. Our service department has always done a fantastic job, they really are nice people and get vehicles fixed properly! We appreciate your business and thank you for it! Glad that everything worked out OK for your mom and her Acadia.
Great dealer ship. Sales guy even came in on his day off to make sure I got my vehicle acquired on a day that worked for me. Made sure car was completely... detailed and ready to go before driving off the lot.
Dj, Thank you for taking time to write a review, we appreciate it! We are glad that our sales team are available to always assist the customer, comi...ng in on their day off to get your vehicle set up for delivery sounds professional! Thank you for your business and congratulations, we are glad you chose Billion Buick GMC of Des Moines!
Great quick service through their express lane. Staff is always very courteous and thorough. Nice area to wait in and get work done while waiting for your... car.
AL, Thank you for your review and recommendation, we appreciate knowing how we are doing. We are glad you found our express lane convenient, and th...at our people truly are customer service oriented and knowledgeable. Thank you for choosing Billion Buick/GMC of Des Moines!
My wife and I came in to buy a new car , and Tyler schouten was our salesman . He is the absolute the best salesman we have ever had and went above and... beyond what he had to to get us approved for the loan . Thank you very much billion !
A big shout out for Tyler...we are glad to hear. Thank you David for letting us know how your experience with us went, we appreciate your business. ... We want to congratulate you on your new vehicle purchase, we hope you enjoy driving it for many years! Thank you for choosing Billion Buick/GMC of Des Moines!
Great customer service any question I have they always have an answer for me!! They always check to see if my tires need rotated and fill all my fluids.... Great ppl all around
Jacqui, Thank you for your review, we think our service department is exceptional also! There are many people who have told us how the service write...r speaks plain language, offers advice on repairs and things that need to be kept an eye on. We think we have some of the best service technicians in the business, and we like to hear about it, so thank you! We appreciate your business, and look forward to serving you again in the future. Thank you for choosing Billion Buick GMC of Des Moines!