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Reviews

Average Ratings

3.9
29 lifetime reviews. Includes reviews of Crest Acura from DealerRater.com
  • HORRIBLE!
    January 30, 2017

    My brand new Acura MDX came brand new needing a front end alignment, a ripped in the arm rest, a chip out of the paint & then to top it all off th...


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    My brand new Acura MDX came brand new needing a front end alignment, a ripped in the arm rest, a chip out of the paint & then to top it all off they never paid off my previous lease! NEVER EVER PURCHASE FROM Them!!!

    Does not recommend this dealer

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  • horrible
    December 8, 2016

    brought my car in for service. only to deal with the rudest service manger and incompetent techs. brought my car to Midas the following day and wa...


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    brought my car in for service. only to deal with the rudest service manger and incompetent techs. brought my car to Midas the following day and was fixed in less then an hour for a faulty license plate bulb socket . charged $109 to be told they need more money...go somewhere else!!!!

    Does not recommend this dealer
    Came in for service or repair

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  • Purchased and serviced
    October 21, 2016

    Just purchased a pre-owned RDX. Had a great experience here and was so happy NOT to be pressured into buying. Took me two months to actually move...


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    Just purchased a pre-owned RDX. Had a great experience here and was so happy NOT to be pressured into buying. Took me two months to actually move forward with a decision, so this is a testament to not being pressured by the sales team. Worked with Chris Brown who was very honest and thorough. Prior to this purchase I serviced my MDX here for six years. WONDERFUL service with outstanding professionalism. I always enjoy the free shuttle ride from Mike or a loaner vehicle, either way, Crest Acura is very accommodating. I appreciate the complimentary car wash and vacuum each time I am there. Mostly I appreciate the knowledge of the sales team (Ed Wilson, manager) as well as the ease of this purchase. Would definitely recommend.......

    Does recommend this dealer

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  • Leased 2016 MDX with Chris Brown

    Extremely professional, efficient and courteous service. Chris guided me to a car that truly fit my needs. Everything made sense and I felt like m...


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    Extremely professional, efficient and courteous service. Chris guided me to a car that truly fit my needs. Everything made sense and I felt like my priorities and schedule came first. I will absolutely work with him in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Buying Experience

    I recently bought my second Acura RDX from Crest Acura and could have not been more satisfied with the experience. I shopped around at other deale...


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    I recently bought my second Acura RDX from Crest Acura and could have not been more satisfied with the experience. I shopped around at other dealers but found the atmosphere at Crest Acura to be the most comfortable. My Sales Consultant, Chris Brown, was very friendly and attentive without being overbearing. I was able to take my time and think things over without being pressured. Chris promptly answered my texts about the car I was considering buying and we were able to reach a deal that was quite fair. The whole process was smooth and stress-free. I would definitely recommend Chris Brown and Crest Acura.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Knowledgeable Sales Representative, Excellent Service
    May 26, 2016

    I usually do not go out of my way to write reviews, but the buying experience that I had at Crest Acura was unlike any I have experienced before, ...


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    I usually do not go out of my way to write reviews, but the buying experience that I had at Crest Acura was unlike any I have experienced before, and felt that it should be shared. A few months ago I was in the market for a new car. I picked out my top five cars and test drove the first two. The Acura TLX was car number three. I didn't even get to cars four or five. After a few minutes walking around the showroom, Candis greeted me warmly. She asked if I had any questions about the TLX. My initial response was "I am just looking". She made herself available, but no overbearing. I asked her a host of questions, all of which she answered honesty, and without hesitation. She clearly knows the product. We went out for a test drive, and it was evident that Candis knew the car inside and out. After the drive, I was hooked and officially done looking for cars. This was the car that I wanted. We discussed leasing versus buying options. At no point during the discussion did Candis make me feel pressure to buy on the spot. This was the point that I knew Crest was a reputable dealer that I wanted to do business with. After a 30 minute discussion, I told her that I needed to think it over. I left and then came back two days later. We negotiated the price for both a lease and new car. I feel that we came to a good agreement. Some dealers refuse the negotiate. This is not the case with Crest Acura. Candis put me in the car that I wanted, for the price I was willing to spend, all without the pressure and angst that can sometimes accompany a new car purchase. Her after sales follow-up was as strong as her sales pitch. I am glad that I had the Acura TLX as one of the cars on my list, and even more happy that I had a sales rep like Candis to guide me through the process in a seamless and stress free way. Candis gives new meaning to the car buying experience. Thank you!

    Does recommend this dealer

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  • My car buying expierence was awesome with Crest Acura
    October 21, 2015

    I just purchased a used 2015 TLX fromPaul Bondy & Dave Thompson they were awesome to deal with. I told them what I could afford a month for a paym...


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    I just purchased a used 2015 TLX fromPaul Bondy & Dave Thompson they were awesome to deal with. I told them what I could afford a month for a payment and they got me the payment I asked for. I will definetly buy another car from Crest Acura. My husband is currently looking to buy an Acura because my car is so awesome and Paul Bondy was an excellent salesman. Paul was so helpful and he checked in with me 9 days after my purchase to make sure everything was okay. THANK YOU SO MUCH PAUL & DAVE you guys are awesome.

    Does recommend this dealer

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  • Good experience
    August 9, 2015

    After finding a car online the process of buying the car was easy and fast. I'm in the Rochester area so spoke with Paul by phone to arrange to co...


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    After finding a car online the process of buying the car was easy and fast. I'm in the Rochester area so spoke with Paul by phone to arrange to come to see the car the following day. He had everything ready and after a test drive I decided to purchase the car. Paul took care of insurance, DMV, trade in etc. in a few hours and I drove my car back to Rochester the same day. Paul was pleasant and easy to work with. Good experience.

    Does recommend this dealer

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  • Disappointing service

    I used to have my Acura serviced by a different dealer that is truly customer focused. My experience after 5 visits to Crest Acura has been very d...


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    I used to have my Acura serviced by a different dealer that is truly customer focused. My experience after 5 visits to Crest Acura has been very disappointing. They failed to diagnose a problem correctly and installed a series of parts at a cost of $1,100 that were not needed. The problem ended up being an incorrect installation of a part that Crest previously installed incorrectly. I finally resolved the problem by taking it to another Acura dealer that quickly diagnosed and corrected the problem. The other dealer had two of the parts checked that Crest installed and said that the parts that were replaced were not damaged or defective - they were not necessary. I subsequently learned that Crest marks up parts by 25 to 70% above Acura suggested list price. When I asked Crest about the pricing, the actually said that they charge more because they don't have competition in the area. It was worth it for me to drive 90 minutes to another Acura dealer. By the way the other Acura dealer makes a customer service follow-up call after each visit. After 5 visits to Crest, I never had a customer service follow up or questionnaire which leads me to believe that their dealer service rating is probably not accurate.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • warranty work
    May 16, 2015

    Free loaner cars. Nice people that care about the customer. Even when they are busy they find time to wash my car. Love my Acura


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    Free loaner cars. Nice people that care about the customer. Even when they are busy they find time to wash my car. Love my Acura

    Does recommend this dealer
    Came in for service or repair

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