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Reviews

Average Ratings

4.6
487 lifetime reviews. Includes reviews of Acura of Brooklyn from DealerRater.com
  • Excellent Service
    May 16, 2017

    The female lady who initially greeted me was friendly and informative. They did the repairs within the expected time, even faster than I thought i...


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    The female lady who initially greeted me was friendly and informative. They did the repairs within the expected time, even faster than I thought it would take. I've been to Acura Services for my previously leased Cars and will most likely continue to use Acura Services in the future. Thanks, Rosalyne

    Does recommend this dealer
    Came in for service or repair

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  • Friendly and helpful
    May 14, 2017

    Very professional and answered all my concerns and explained fully what was done to my vehicle. Very professional and courteous' and Richard was v...


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    Very professional and answered all my concerns and explained fully what was done to my vehicle. Very professional and courteous' and Richard was very helpful

    Does recommend this dealer
    Came in for service or repair

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  • Dont Trust This Dealership,Bad Costumer Service
    May 3, 2017

    I was there for a trading, first the car not was there and then the car appears on service departments then we do all the paper work and Bryan say...


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    I was there for a trading, first the car not was there and then the car appears on service departments then we do all the paper work and Bryan says we call you and three days if the bank approved you or nop and its pass like 4 week i call him, i call the dealer and i dont have any response of them, the only thing they do is damage you credit , Don't Trust This Dealer stay Away

    Does not recommend this dealer

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  • inspection
    April 29, 2017

    they took me in right away and did a thorough inspection on my car. I would use them for service as well, and they gave me my car washed


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    they took me in right away and did a thorough inspection on my car. I would use them for service as well, and they gave me my car washed

    Does recommend this dealer
    Came in for service or repair

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  • Service
    April 25, 2017

    Went in to have my MDX service. Process was very pleasant. The appointment process was very convenient. When i dropped off my vehicle the servic...


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    Went in to have my MDX service. Process was very pleasant. The appointment process was very convenient. When i dropped off my vehicle the service rep was very friendly. One thing i wasn't pleased with is previous time i would get a free car wash bjt this time i disnt get the wash. Don't know if the last time was just a friendly favkr or id its policy.

    Does recommend this dealer
    Came in for service or repair

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  • So bad experience
    April 20, 2017

    I sent my Acura MDX 2014 on April 19th am. to Acura MDX Brooklyn service department to fix my car because all the warning lights are on in my dash...


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    I sent my Acura MDX 2014 on April 19th am. to Acura MDX Brooklyn service department to fix my car because all the warning lights are on in my dashboard, they told me it's a transmission problem, so after they fixed and I paid the money and leave , just one hour later ,the same problem happen again! I sent it back to them , now this time they said it's a engine problem.. the merchanic is so impatient and say that's my fault because I didn't change the air filter and good mantainness and causes the engine problem, that is so ridiculous,I owned 1 car before and I have the common sense, air filter and break paddle it will not cause the engine problem, I told the mercanic maybe it's a system problem, he say no , it's a engine problem I have to wait, so I wait overnight until tomorrow 11am, it's already past one day , now the mercanic say it,s a system problem, I have to wait , what you mean? I already told him it's a system problem , u spent one day to tell me it's a system problem and still need a long time to fix it? I tell him I am living on this car because I work on it , I making money on it , you gotten tell me how long , one day one week or one month, so I can make plan B to go on to live, the mercanic name Joigi said he don't know he can't not tell me and just complain him he don't care

    Does not recommend this dealer
    Came in for service or repair

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  • It was great the young lady that helped me was great
    April 20, 2017

    I would always come there and let everyone no that its a experience that was wonderful I'm not not sure if thats the name but it was a young lady ...


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    I would always come there and let everyone no that its a experience that was wonderful I'm not not sure if thats the name but it was a young lady that helped me at the service

    Does recommend this dealer
    Came in for service or repair

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  • A great experience!
    April 14, 2017

    Ms. Alicia Cason took down my information and kept me up to date with what was happening! Alicia was very professional and explained the issue wit...


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    Ms. Alicia Cason took down my information and kept me up to date with what was happening! Alicia was very professional and explained the issue with my vehicle. My experience this time was better than my last visit, so I was very happy with the service and timing of my repairs.

    Does recommend this dealer
    Came in for service or repair

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  • Busy but efficient
    April 12, 2017

    My car needed servicing and Richard was exemplary in knowledge, service and professionalism. I will visit again when the car needs its inspection...


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    My car needed servicing and Richard was exemplary in knowledge, service and professionalism. I will visit again when the car needs its inspection as I was quoted a time for servicing and it was adhered to with minutes to spare. Thanks for a job well done.

    Does recommend this dealer
    Came in for service or repair

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  • Good Service Exprience
    April 9, 2017

    I was met by the advisor within 10 minutes of my appointment. Was told that due to the volume of work that my wait time would be approximately 2-...


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    I was met by the advisor within 10 minutes of my appointment. Was told that due to the volume of work that my wait time would be approximately 2-2.5 hours. The recommended work was completed and I had my car back in less that 1.5 hours. The advisor was pleasant and professional.

    Does recommend this dealer
    Came in for service or repair

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