Berglund Luxury Roanoke

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Reviews

4.3
14 lifetime reviews.
  • Not a place to go

    Bought two vehicles from Jaguar Land Rover. Have waited 8 months to get repairs completed. I have talked to every manager. They give a lot of li...


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    Bought two vehicles from Jaguar Land Rover. Have waited 8 months to get repairs completed. I have talked to every manager. They give a lot of lip service but have little follow through.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Customer Experience!!!!

    If you're looking for the final stop in your search to find the ultimate dealership, Berglund is the place!!!! From the time that I first contac...


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    If you're looking for the final stop in your search to find the ultimate dealership, Berglund is the place!!!! From the time that I first contacted Frazier Hughes - salesperson extraordinaire - by phone to inquire about the vehicle that I purchased, the experience was second to none. Throughout the entire process, including the convenient e-price and related negotiations, I was treated as though I was Berglund's only customer and priority! Frazier was genuinely friendly, patient, considerate, knowledgeable, responsive and compelling - without the stereotypical aggressive and obtrusive behavior that salespersons sometimes exhibit. To put the icing on the cake, I also had the pleasure of meeting and working with Sales Manager, Jason Fitzwater! My wife and I had driven from Raleigh NC prepared to deliver a check for the price of our vehicle. However, Jason kindly asked if he could work on our behalf to secure better financing terms - and he successfully lowered our interest rate! Thanks Jason!!!! Also big thanks to the Finance Manager, without whom the financing options wouldn't have been as apparent or compelling. Finally, I was standing in the plush, well appointed customer waiting-area when a kind young man named Mike, who works in the service shop passed through. He stopped, smiled and asked if I wanted water, coffee, or pastries. Wow! And Mike was at least the 5th person that asked me was I being helped, and offered refreshments! Customer service is where the rubber meets the road in my book. And Berglund is superior to any other experience I've had before - and I've also lived in other large metro areas including the Baltimore/Washington DC area. You may have already guessed, my next vehicle will be purchased at Berglund - and it takes 3 hours to get there from Raleigh!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Market Manager

    Frazier Hughes at Berglund Luxury is awesome! Very polite and excellent customer service!


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    Frazier Hughes at Berglund Luxury is awesome! Very polite and excellent customer service!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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