The sales staff was knowledgeable, helpful and genuinely cared about assisting me with finding just the right car for me. I have never been treated so... well at any other car dealership.
Bought two vehicles from Jaguar Land Rover. Have waited 8 months to get repairs completed. I have talked to every manager. They give a lot of lip service... but have little follow through.
If you're looking for the final stop in your search to find the ultimate dealership, Berglund is the place!!!! From the time that I first contacted Frazier... Hughes - salesperson extraordinaire - by phone to inquire about the vehicle that I purchased, the experience was second to none. Throughout the entire process, including the convenient e-price and related negotiations, I was treated as though I was Berglund's only customer and priority! Frazier was genuinely friendly, patient, considerate, knowledgeable, responsive and compelling - without the stereotypical aggressive and obtrusive behavior that salespersons sometimes exhibit. To put the icing on the cake, I also had the pleasure of meeting and working with Sales Manager, Jason Fitzwater! My wife and I had driven from Raleigh NC prepared to deliver a check for the price of our vehicle. However, Jason kindly asked if he could work on our behalf to secure better financing terms - and he successfully lowered our interest rate! Thanks Jason!!!! Also big thanks to the Finance Manager, without whom the financing options wouldn't have been as apparent or compelling. Finally, I was standing in the plush, well appointed customer waiting-area when a kind young man named Mike, who works in the service shop passed through. He stopped, smiled and asked if I wanted water, coffee, or pastries. Wow! And Mike was at least the 5th person that asked me was I being helped, and offered refreshments! Customer service is where the rubber meets the road in my book. And Berglund is superior to any other experience I've had before - and I've also lived in other large metro areas including the Baltimore/Washington DC area. You may have already guessed, my next vehicle will be purchased at Berglund - and it takes 3 hours to get there from Raleigh!
Frazier Hughes at Berglund Luxury is awesome! Very polite and excellent customer service!
The absolute BEST in Roanoke valley! Berglund luxury was a great feel and treated us like family! This is our second car from frazier and each time we... have been satisfied with the best care and service! Go see him and make sure and tell Him the Prunty's sent you!
My experience with Berglund Luxury MB was excellent. My sales associate, Tima Stragand was attentive, easy to work with, and knew her business. She made... it a pleasure. Thank you, Tina! I love my car!
FRAZIER from Land Rover is my most the BEST salesman that I have ever dealt with in my life. He provided exceptional service and went above and beyond... to get us the car that we really wanted. Thanks for everything. If you have not experienced the FRAZIER EXPERINCE, you need too!!!
Work was done quickly . New service advisor Jeff Boseman was very informative and professional. Waiting area is nice and my car was washed . I drove out... of there happy.
Your sales rep, Scott Garner, was professional, knowledgeable, trustworthy, and listened to my needs for trading my 2013 S60 for another Volvo within... my budget. Scott was able to convey my desires to Volvo Manager, Raymond Spradlin, and together they were able to make the deal work. I could not be happier with the outcome. It was a pleasure to work with Scott and Raymond.
Everyone was friendly, professional and they all went out of their way to help me