Reviews

Average Ratings

4.6
378 lifetime reviews. Includes reviews of Lodi Toyota from DealerRater.com
  • Great Dealership

    We stopped in to purchase our first Toyota, a 2016 Toyota Camry. From the time we arrived to the time we left, we were greeted by several people ...

    Dealer Response

    Hi Carol: Thank you for taking the time to share your story, we really appreciate it. I'm glad you enjoyed working with Les, he really cares abou...


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    We stopped in to purchase our first Toyota, a 2016 Toyota Camry. From the time we arrived to the time we left, we were greeted by several people including our salesman, Les Dean. He was wonderful. I had spoken with him on the phone 2 days before coming in, letting him know we had an appointment for 10:30 am on Tuesday morning, July 12th & what we wanted. He had an idea of what we wanted & we selected the car we did. We told Les that we have a fold up tent that is 53" long (all folded up) & he found the right car that would hold it (& us also) with no problem. Les took the time to listen to our requests and answer our questions (since this was the first Toyota we've ever owned). Cory Silva in Finance was great also. We had questions for him that he took the time to answer. We'd definitely refer this dealer to family & friends.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Carol: Thank you for taking the time to share your story, we really appreciate it. I'm glad you enjoyed working with Les, he really cares about his customers and does the best he can to get you the best deal possible. Thank you again for allowing us to earn your business. Sincerely, Joshua Pollock Customer Relations Manager Lodi Toyota


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  • Great Help!
    September 24, 2017

    Aaron did a great job helping me find the right car for my price range. He was patient and understanding and the follow up was fantastic.


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    Aaron did a great job helping me find the right car for my price range. He was patient and understanding and the follow up was fantastic.

    Does recommend this dealer

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  • Friendly and Helpful Staff

    We were very happy and satisfied with the 2014 ES 350 Lexus we purchased from Lodi Toyota last Labor Day weekend. Rodney and Sonny were super fri...


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    We were very happy and satisfied with the 2014 ES 350 Lexus we purchased from Lodi Toyota last Labor Day weekend. Rodney and Sonny were super friendly and helpful. However, we were quite disappointed because the car only had one electronic key and had no owner's manual. We believe the dealership should cover the cost for both items.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Purchase
    July 19, 2017

    Just bought a new Sienna XLE from Lodi Toyota and it was a great purchase for me. I bought a lot of vehicles in the past but this one beat them a...

    Lodi Toyota

    Hello, Thank you so much for leaving this great review. We really appreciate that you went into such detail. I apologize that it took so long for...


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    Just bought a new Sienna XLE from Lodi Toyota and it was a great purchase for me. I bought a lot of vehicles in the past but this one beat them all. I am a member of USAA bank and they quoted me for a very good price on the 2017 Sienna XLE through the local dealer areas. I shop around a lot before I found the best dealership like this one here in Lodi. Juan was communicated with me by text and the day I came to test drive the van even though he wasn't there, Charles took the time to help me out. They didn't even pressure me to buy the vehicle. I told Charles that I will be back a couple days later after I see other vans from different places. Rod was friendly, took the time to show me the 2 vans in a hot temperature that day. Later, Juan finishing up the paper work and forwarding to Cindy the Finance manager. It was quick and painless no pressure, she was straight forward and no bs. This place make buying a car so much easy than driving it. I love it. Juan, Charles, Rod, Cindy were a great team. My thumb up for all of you. I got my van and just exactly what I need in a van and a great price. Thank you all.

    Does recommend this dealer
    Lodi Toyota

    Hello, Thank you so much for leaving this great review. We really appreciate that you went into such detail. I apologize that it took so long for me to respond. I had a vacation and somehow missed this. I will make sure to share it with the entire team, I know they will appreciate reading it as much as I did. We hope you are enjoying your new Sienna, and we look forward to building a long term relationship with you. If you need anything at all please don't hesitate to reach out to us. Best Wishes, Joshua Pollock Customer Relations Manager Lodi Toyota


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  • Purchase
    June 11, 2017

    Juan is very friendly and really took the time to show my niece every feature her new 2017 Toyota Corolla. Very patient, honest and deatailed!!! W...

    Lodi Toyota

    Hey Jessica: I am so glad you and your niece enjoyed working with Juan! We look forward to building on the relationship we have with you and your...


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    Juan is very friendly and really took the time to show my niece every feature her new 2017 Toyota Corolla. Very patient, honest and deatailed!!! Will be visiting Juan more often for any of my future purchases.

    Does recommend this dealer
    Lodi Toyota

    Hey Jessica: I am so glad you and your niece enjoyed working with Juan! We look forward to building on the relationship we have with you and your family. If you need anything, you know you can call Juan or myself! Thank you for allowing us to earn your business. It means a lot to us. Sincerely, Joshua Pollock Customer Relations Manager Lodi Toyota


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  • Swing and a miss.
    May 8, 2017

    Worst dealership I have ever dealt with. Internet sales manager Sonya: terrible. Dave: terrible. I worked with them for a couple weeks on a deal f...

    Lodi Toyota

    Hi Brenden: Thank you for taking the time to leave a review of your recent experience in our store. I sincerely apologize for the level of servic...


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    Worst dealership I have ever dealt with. Internet sales manager Sonya: terrible. Dave: terrible. I worked with them for a couple weeks on a deal for a Tundra. Finally got to a price point we both agreed on, I drove 2 hours and 45 minutes to buy the truck... I get there, I test drive it, they run my credit (of course, right?), I sign a paper agreeing to the truck price and then she comes back and says there was some huge miscommunication between everyone there and that there's no way they can sell the truck to me for the price we agreed on... I have the price quote in an email, in text messages and in paperwork that I signed (but they wouldn't let me keep the paperwork... so I snapped pictures of it ;)). All they could say was sorry and sent me on my way to drive all the way back. WORST TOYOTA DEALERSHIP IVE EVER DEALT WITH. I have called over a dozen times to speak with someone regarding what happened, with no return call of course. They have zero integrity. If one person reads this and chooses not to deal with them, I'll consider it a success. Save your time and your money. Go somewhere else. There are honest dealerships out there, you just have to get through the xxxx ones. This is my first negative review yet and I posted the same one on Yelp... and it's well deserved. (Insert middle finger emoji here). Ps Simone was at least genuine and apologetic. Although it wasn't even her fault. Give her Sonyas salary and let Sonya find another job. I think the gas station down the street was hiring. And Dave... oh Dave lol. I think his fingers must be broken... haven't received a return phone call from him either. If you all read this during a Monday morning briefing, let Dave know he lacks an important customer service quality called communication.

    Does not recommend this dealer
    Lodi Toyota

    Hi Brenden: Thank you for taking the time to leave a review of your recent experience in our store. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. The frustration you encountered is understandable and I assure you that this does not live up to our standard of service. We will be making changes to prevent this situation from recurring. I know we missed each other on the calls yesterday and I think the voicemail messages covered what needed to be said. If you do want to discuss it any further don't hesitate reach out to me. I hope you will accept our apologies. Sincerely, Joshua Pollock Customer Relations Manager Lodi Toyota


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  • Thank you for the great service I received in Lodi

    Thank you for great service I received at Lodi Toyota. I have always received great service and have not been disappointed.

    Dealer Response

    Hi Tina: That is awesome to hear! Glad you have enjoyed your service visits with us. We look forward to taking care of you for many years to come...


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    Thank you for great service I received at Lodi Toyota. I have always received great service and have not been disappointed.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Tina: That is awesome to hear! Glad you have enjoyed your service visits with us. We look forward to taking care of you for many years to come. Thank you for taking the time to review us. Let us know if there is anything else we can help you with. Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota


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  • Oil change, tire rotation, check on possible short in stereo
    May 7, 2017

    Ty Rose takes the time to make sure that the customer is totally satisfied. He listens carefully to all concerns. His friendly demeanor, caring ...

    Lodi Toyota

    Hi Jov: Thanks for posting this review and all the details of your recent experience with Ty Rose! Ty works hard to provide our guests with a tru...


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    Ty Rose takes the time to make sure that the customer is totally satisfied. He listens carefully to all concerns. His friendly demeanor, caring attitude, and unwillingness to rush the customer, even when he is extremely busy, is very much appreciated!

    Does recommend this dealer
    Came in for service or repair
    Lodi Toyota

    Hi Jov: Thanks for posting this review and all the details of your recent experience with Ty Rose! Ty works hard to provide our guests with a truly exceptional experience. On behalf of Ty and the rest of the team thank you again. We are really grateful that we earned a five star rating with you. We look forwarded to keeping that rating for many years to come. Best Wishes, Joshua Pollock Customer Relations Manager Lodi Toyota


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  • Mr Murphy

    Mr Ron Leonardini is a great asset to your company. He discussed the issue I was having, cured the problem and saved me money. Great personality

    Dealer Response

    Hello Mr. Murphy: Thank you for the kind words about Ron. We really are thankful that you choose to share them on Cars.com. I sent a copy to Ron,...


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    Mr Ron Leonardini is a great asset to your company. He discussed the issue I was having, cured the problem and saved me money. Great personality

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Mr. Murphy: Thank you for the kind words about Ron. We really are thankful that you choose to share them on Cars.com. I sent a copy to Ron, I know he really appreciates the recognition of his hard work. Let us know if there is anything else we can do for you. Take care, Joshua Pollock Customer Relations Manager Lodi Toyota


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  • Warranty and regular service visit

    Veery impressed with the quick response when I arrived at the dealer for warranty and service. Appreciated the shuttle rides both to and from the...

    Dealer Response

    Mr Schramm: Thank you for sharing your experience on Cars.com we really appreciate it. I'm glad to hear that you enjoyed our shuttle service. We ...


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    Veery impressed with the quick response when I arrived at the dealer for warranty and service. Appreciated the shuttle rides both to and from the dealer. Everything was seamless and high quality.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mr Schramm: Thank you for sharing your experience on Cars.com we really appreciate it. I'm glad to hear that you enjoyed our shuttle service. We look forward to providing you the same great service for many years to come! Kindly, Joshua Pollock Customer Relations Manager Lodi Toyota


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