Reviews

Average Ratings

4.6
778 lifetime reviews. Includes reviews of Audi Lynbrook from DealerRater.com
  • BEST CUSTOMER SERVICE EXPERIENCE and BUYING EXPERI

    I was greeted with a lot of smiling faces the moment I entered the door. This is important to me because if a company pays attention to these smal...


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    I was greeted with a lot of smiling faces the moment I entered the door. This is important to me because if a company pays attention to these small details, it shows me that they value me as a customer, and must do great with other aspects of customer service. The dealership was clean, and the desks of the employees were also neat. You can see how disciplined these people are to keep these spaces look pleasing to the eyes. They even had clean bathrooms and they had drinking water available. They even had a comfy lounge with a huge tv. I find Jason Chance very courteous and respectful. I would definitely recommend this dealership to all my friends and to my relatives because of the great service he provided. He made sure that I felt comfortable and he guided me before I made a buying decision. He made sure I understood everything that I'm paying for. I asked a lot of questions and he was patient with me. He was very professional. He went above and beyond. This guy deserves a raise. These are the kind of employees that help the company earn loyal customers. It was an outstanding consumer-oriented experience. I didn't feel like I was being forced to do something I didn't want. He made sure to ask the right questions before he recommended anything. He answered all of my questions and offered information that I didn't know but I had to. He has earned my trust, and builds a good reputation for the Audi Lynbrook dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Previous Employee
    September 16, 2017

    My name is Michael Wood and I was at Audi Lynbrook for a year. The time I had there was remarkable, to say the least. GM Justin Haynes and GSM Sah...


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    My name is Michael Wood and I was at Audi Lynbrook for a year. The time I had there was remarkable, to say the least. GM Justin Haynes and GSM Saheed Alabi run a tight ship, and value customer service more than anything. If you are looking for not only a great experience, but a fair deal, stop by and I'd recommend to speak with Carlton Crukshank or Andri Cruz. I can't say enough good things about this dealerships and the memories it left me with.

    Does recommend this dealer

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  • Purchased my first audi!!
    September 11, 2017

    I walked into Audi of Lynbrook after being told by many friends to check out their line of cars for my next purchase. I walked into the dealership...


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    I walked into Audi of Lynbrook after being told by many friends to check out their line of cars for my next purchase. I walked into the dealership and was immediately greeted by a wonderful smiling associate named Jennifer Dicola. She welcomed me into the dealership with a smile and walked me through the many options and vehicles available to me. We discuss my budget and needs for a vehicle, and I wound up walking out of the dealership with a brand new lease! Would definitely recommend the dealership and Jennifer to anyone interested in a new vehicle.

    Does recommend this dealer

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  • Paul provides the best customer service.
    September 3, 2017

    It was a pleasure to deal with Paul Hoffman, my service consultant at Audi. He provided personal attention and addressed two concerns of mine, re...


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    It was a pleasure to deal with Paul Hoffman, my service consultant at Audi. He provided personal attention and addressed two concerns of mine, resolving them immediately. He is very friendly and honest. What more could you ask for?

    Does recommend this dealer
    Came in for service or repair

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  • Great service
    August 28, 2017

    Wonderful experience with my service consultant Paul Hoffman who went out of his way to make sure my audi was in great working order. I highly rec...


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    Wonderful experience with my service consultant Paul Hoffman who went out of his way to make sure my audi was in great working order. I highly recommend the service department in lynbrook because of Paul!

    Does recommend this dealer
    Came in for service or repair

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  • Outstanding service center experience! Thanks Paul Hoffman!!
    August 24, 2017

    Prior to having my Audi truck, I've had both Mercedes Benz and BMW cars and have had nothing but horrible experiences when servicing my vehicles t...


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    Prior to having my Audi truck, I've had both Mercedes Benz and BMW cars and have had nothing but horrible experiences when servicing my vehicles there, including them ALWAYS telling me something else was wrong and it would cost more than expected at pick up. All these bad memories went away when I met Paul Hoffman at Audi Lynbrook!!! I was greeted with a smile and natural conversation while he inquired about my needs and set a clear expectation of what will be done in my vehicle as well as what recommendations they had via a follow up call. I had no idea people this competent and relatable still existed in the car service industry! Not only is he friendly, he's very efficient and thorough! I brought my car in for a 55k mile service and upon receipt of my vehicle, I noticed the complimentary car wash which topped off my great experience! I will continue to have my car serviced here and refer others to do the same! I'm glad I now have Paul who I can count on to help me out the right way!

    Does recommend this dealer
    Came in for service or repair

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  • Great service!
    August 23, 2017

    I took my Audi RS5 here for the 35K service after having a bad experience at Biener. Staff here we very courteous and professional. I was greeted ...


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    I took my Audi RS5 here for the 35K service after having a bad experience at Biener. Staff here we very courteous and professional. I was greeted by a valet and service advisor immediately upon exiting my car. I was in a loaner car and out of the dealership within a few minutes and my car was ready when promised. Will continue to bring my Audi here for all future service despite it being further from my house than Biener.

    Does recommend this dealer
    Came in for service or repair

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  • Lease end and new beginings
    August 12, 2017

    Kent Viscovi contacted my wife earlier this week in an effort to learn her intentions regarding the 20014 A5 convertible end of lease term, we mad...


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    Kent Viscovi contacted my wife earlier this week in an effort to learn her intentions regarding the 20014 A5 convertible end of lease term, we made an appointment to meet on Friday being our car had a recall notice that we hadn't handled yet so we figured we would be there anyway so lets talk about the end of lease and our moving forward with another Audi or not.. Well the entire experience could not have been better for us, Kent spent his time with us looking at new Audi's but for whatever reason my wife Monica's love affair hadn't ended with her 2014 A5 convertible and with all due respect she loves the interiors and new technology of the new Audi's but the body shapes didn't turn her head. So Kent sat with us for a very long time going through each and every facet of purchasing her A5 and even went so far to alert her that her license was going to expire in 2 months, of which she had no clue...He handled our Insurance Rep at State Farm, he walked us through every step of the way knowing he wasn't going to earn any commission but it didn't matter to him, he was intent on making us happy, comfortable and he certainly accomplished this. So after he collected all the pertinent information from us and after working with Grace who is also extremely helpful we left under instructions to return in about an hour to sit with your finance person Sandra. Upon returning we were called into Sandra's office to close the deal which I have to say she is a very knowledgeable person and between Sandra/Kent and Grace I don't think there is anything about Audi that they don't know. Sandra closed the deal and Monica was once again very happy to know she would not be parting ways with her 2014 A5 Convertible which she loves very much. My hats off to the management team that assembled such a vibrant workforce and I can tell, being a business Owner myself, these employees are truly happy in doing what they do and it shows tremendously in their appearance. knowledge and attitude. Kent could probably write a book about the history of Audi without hesitation, truly amazing and they all believe in what they are selling and this is why the workplace atmosphere is what it is, fantastic. A bit of irony to share with whomever reads these posts, back in 2014 when we first ventured into an Audi dealership on Northern Blvd,(Beiner Audi) we were approached by a salesman who took notice of the Buick Regal Monica was driving and immediately evaluated us as not being in a financial position to purchase or lease an Audi, he did his best to state these were very "expensive" cars and Audi really wasn't a "lease" type car and I suppose he didn't want to waste his time with us, Understandably we were both very insulted, which also prompted me to post a negative review of Beiner Audi, but we were determined to pursue the A5 so we drove across town to Audi Lynbrook where we were welcomed with open arms by Josh who by the way was also a wonderful salesperson and worked diligently to make this all happen for us and hence we began our relationship with Audi and the Lynbrook people and we could not be any happier for doing this. Just a point worthy of mention, never judge a book by its cover, Monica's credit score as posted yesterday by TD Bank on your paperwork stated 841 I really wonder what that arrogant salesperson down at Beiner is rated at.... Well I can certainly say he made a poor evaluation, and should not be a salesperson representing Audi, had we not had our hearts set on the A5 convertible we may never of known just how nice the experience could be up at Audi Lynbrook, we are both glad we checked you guys out, Hats off to you guys there at Audi Lynbrook keep on doing what you are doing it works well. Regards Bob & Monica DeMarco

    Does recommend this dealer

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  • Paul is an amazing and honest service rep.
    August 9, 2017

    Paul is the nicest rep at the service center. He is always helpful and goes out of his way to make sure you leave satisfied. I brought in my car...


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    Paul is the nicest rep at the service center. He is always helpful and goes out of his way to make sure you leave satisfied. I brought in my car because it was leaking coolant fast. They got to the bottom of it and thought the problem resulted from a cracked water pump and broken thermostat and gave me a quote for a huge bill which I agreed. (I had my 2013 A5 Cab for almost 5 years now and after 70k miles thought its about that time things like this would happen). When I picked up the car today, Paul was honest enough to tell me the problem was just a broken thermostat which was replaced instead of going ahead and replacing both parts and thus saving me A LOT of money. Another time someone screwed up my appointment for service by mixing me up with another customer with a similar name. Paul still took care of me and got me a loaner so that I wouldn't have to waste my time and money. I would recommend anyone to bring their cars to Audi Lynbrook service and ask for Paul.

    Does recommend this dealer
    Came in for service or repair

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  • Amazing service
    August 8, 2017

    Paul Hoffman is a very thorough service advisor who takes the time to observe the car issue and then makes sure the mechanic has a clear understan...


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    Paul Hoffman is a very thorough service advisor who takes the time to observe the car issue and then makes sure the mechanic has a clear understanding of the issue resulting in one visit with a proper repair and a clean car returned. I had a nose issue which is always complex to resolve but they repaired the first time due to Paul's attention to detail. Paul keeps you informed along the way. Service your Audi at Lynbrook and ask for Paul. For sales ask for Andri. He is top notch No BS. Customer focused. I just purchased from Andri and he was amazing to deal with.

    Does recommend this dealer
    Came in for service or repair

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