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Reviews

Average Ratings

4.5
722 lifetime reviews. Includes reviews of Audi Lynbrook from DealerRater.com
  • BEST CUSTOMER SERVICE EXPERIENCE and BUYING EXPERI

    I was greeted with a lot of smiling faces the moment I entered the door. This is important to me because if a company pays attention to these smal...


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    I was greeted with a lot of smiling faces the moment I entered the door. This is important to me because if a company pays attention to these small details, it shows me that they value me as a customer, and must do great with other aspects of customer service. The dealership was clean, and the desks of the employees were also neat. You can see how disciplined these people are to keep these spaces look pleasing to the eyes. They even had clean bathrooms and they had drinking water available. They even had a comfy lounge with a huge tv. I find Jason Chance very courteous and respectful. I would definitely recommend this dealership to all my friends and to my relatives because of the great service he provided. He made sure that I felt comfortable and he guided me before I made a buying decision. He made sure I understood everything that I'm paying for. I asked a lot of questions and he was patient with me. He was very professional. He went above and beyond. This guy deserves a raise. These are the kind of employees that help the company earn loyal customers. It was an outstanding consumer-oriented experience. I didn't feel like I was being forced to do something I didn't want. He made sure to ask the right questions before he recommended anything. He answered all of my questions and offered information that I didn't know but I had to. He has earned my trust, and builds a good reputation for the Audi Lynbrook dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fabulous Service with that personal touch!
    March 28, 2017

    I've had my Audi Q5 for 5 years and brought it in for the recalls and recalibration of my back up camera. Paul Hoffman helped me and was so frien...


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    I've had my Audi Q5 for 5 years and brought it in for the recalls and recalibration of my back up camera. Paul Hoffman helped me and was so friendly right from the start that even the torrential downpour and gray skies didn't seem so bad. The potential for an expensive repair on the recalibration was a bit mind boggling but right from the start - Paul said he would work with me. I was supposed to get a loaner car but the one they had for me wasn't an SUV and I really needed one. Paul and Tyrell did their best to accommodate and instead of rescheduling or me waiting, which I was ready to do, they arranged for a lift home and back. Paul called with the good news that my "Recalibration" issue wasn't an issue at all and I had somehow changed the settings. I didn't even know I had settings for the back up camera. When I picked up the car Paul went through a whole new tutorial and I felt like I was getting a new car! Paul is really delightful and knows what he's doing. I didn't leave there feeling snowed or pressured.

    Does recommend this dealer
    Came in for service or repair

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  • Best Audi folks to deal with in the northeast!
    March 15, 2017

    I've been having major issues with my 2008 A4 and dealt primarily with Paul Hoffman and Raymond Thompson in the service center. Although getting m...


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    I've been having major issues with my 2008 A4 and dealt primarily with Paul Hoffman and Raymond Thompson in the service center. Although getting my car fixed has been a fairly lengthy and costly process, Paul and Raymond have been extremely friendly and helpful. You can clearly tell that customer service and doing the right thing for their customers is of the utmost importance to them. I've dealt with a number of different Audi dealership service centers in the area and it is clear that these guys stand far apart from the rest. If ever I need to make a stop at the Audi service center, best believe that I wouldn't consider seeing anyone but them.

    Does recommend this dealer
    Came in for service or repair

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  • Excellent service, Great people
    March 10, 2017

    Carlton sold me the car. i did not feel pressured at all. He also followed up to see how the car was working. Paul took care of me right away when...


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    Carlton sold me the car. i did not feel pressured at all. He also followed up to see how the car was working. Paul took care of me right away when i came in for service. Everyone was very helpful and friendly.

    Does recommend this dealer
    Came in for service or repair

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  • Terrible Customer Service
    March 1, 2017

    I bought my A6 in for a noise in the front end and it was pulling to the right and left. Upon arrival I met Paul Hoffman. I told him the issue and...


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    I bought my A6 in for a noise in the front end and it was pulling to the right and left. Upon arrival I met Paul Hoffman. I told him the issue and said that he would call me later that day - he never called me so I called and left a message - no return call. I called again the next day only to be told that he would call me back, Again - no call back. I called for the 3rd time and was told that he would have to call me back again and this time I asked to speak to a manager and that's when he finally got on the phone with me and told me that my rims might be bent and that I needed news ones! I don't think so Paul! My son (who happened to work for BMW) told me to ask him to do a rim balance and print the spec sheets and all of a sudden his tune changed and said that I just need an alignment. How quickly he backed off the new rims idea. Anyway, I call at 4:00 to see if my car is ready and of course he's not available to talk AGAIN!!!! I'm starting to get pretty annoyed at this point - so I ask the girl to find out if my car is ready and sure enough she says "Oh your car has BEEN READY!" Well thanks for the phone call Paul! I proceed to go there to pick up my car and and of course Paul is nice at this point and needless to say I'm not happy nor am I being nice at this point. I paid for the alignment (which he told me was $169 but I was charged $199) I was so annoyed that I didn't want to argue at this point. The time stamp on the receipt was 4:51 and I finally got my car at 5:22. When I asked him when my car would be out, his response to me was "it will be out when it comes out". I have had better service from the 15 year old cashier at King Kullen. What a terrible way to speak to a customer.

    Does not recommend this dealer
    Came in for service or repair

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  • Very Satisfied Customer -
    February 27, 2017

    I just leased a new Audi, and have to say that my salesperson Michael Wood was excellent. I felt like he listened to me, got me a good deal, expla...


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    I just leased a new Audi, and have to say that my salesperson Michael Wood was excellent. I felt like he listened to me, got me a good deal, explained everything to me...and just made the entire experience great. Everyone else at the dealership was very helpful also. Great experience.

    Does recommend this dealer

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  • Extremely pleasant totally satisfied
    February 24, 2017

    I came in Paul Hoffman took care of me right away I mention The mechanical problems I was having He told me no worries that he will take car...


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    I came in Paul Hoffman took care of me right away I mention The mechanical problems I was having He told me no worries that he will take care of everything walked me to the waiting area Let me know that there was food some drinks as well as coffee Great hospitality good service & before you know it he let me know the car was ready all problems where resolve Paul Hoffman was very straightforward professional courteous & on point anybody that I know that has an Audi I tell them go to Audi in Lynbrook ask for Paul Hoffman he'll take care of you if they asked me are you sure or how do you know I tell them I always deal with him I've never had a problem you will be in great hands he gives 110% you will leave completely satisfied.

    Does recommend this dealer
    Came in for service or repair

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  • Very competitive and offered me the best lease deal!
    February 19, 2017

    Carlton Cruickshank was the salesman at Lynbrook I solely dealt with. Carlton even went in on his day off to work on my lease deal. I closed the d...


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    Carlton Cruickshank was the salesman at Lynbrook I solely dealt with. Carlton even went in on his day off to work on my lease deal. I closed the deal with him with the best deal vs. other dealers, but unfortunately for him, another dealer purchased the car before he could re-locate it for me. He is both very professional, and personal in a very respectful manner. It's a shame for him that I had to go to that other dealer, because he did give me the best lease deal. If you're looking for an Audi, he's a very good salesman to work with. Justin Cohen

    Does recommend this dealer

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  • Great service with Fabulous staff service
    February 18, 2017

    Staffs were very helpful with questions and services I needed to complete my car and I would highly recommend Audi Lynbrook to families and friends


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    Staffs were very helpful with questions and services I needed to complete my car and I would highly recommend Audi Lynbrook to families and friends

    Does recommend this dealer
    Came in for service or repair

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  • Very competitive dealership, offered me best lease

    Carlton Cruickshank was the salesman at Lynbrook I solely dealt with. Carlton even went in on his day off to work on my lease deal. I closed the d...


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    Carlton Cruickshank was the salesman at Lynbrook I solely dealt with. Carlton even went in on his day off to work on my lease deal. I closed the deal with him with the best deal vs. other dealers, but unfortunately for him, another dealer purchased the car before he could re-locate it for me. He is both very professional, and personal in a very respectful manner. It's a shame for him that I had to go to that other dealer, because he did give me the best lease deal. If you're looking for an Audi, he's a very good salesman to work with. Justin Cohen

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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