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Reviews

Average Ratings

4.4
59 lifetime reviews. Includes reviews of FIAT of Manhattan from DealerRater.com
  • Dishonesty and manipulative salesmenship
    March 30, 2017

    I signed the lease for the Alfa Romeo Giulia IT 2017 on March 16, 2017 at 9:30pm and took possession of it at 10pm the same night. This agreement...


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    I signed the lease for the Alfa Romeo Giulia IT 2017 on March 16, 2017 at 9:30pm and took possession of it at 10pm the same night. This agreement was based on the promise that the price I was given by another Alfa Romeo dealership would be matched. Since the car that Alfa Romeo of Manhattan wanted to sell to me was in another showroom, I lost a lot of time with them and the car that I test drove was not the one I finally signed for. During the test drive I told the salesperson Lemiron Starling that operating this car is very difficult for me, also told him that the color of it is not what I wanted, he convinced me that I will get used to the car and the color is nicer than silver gray that I wanted. From 2pm until 10pm, Mr. Starling and Mr. Hassan Ahmed (Sales Manager) kept me there for lack of better word ???hostage.??? Anyhow, by the time at 9:30 pm when I signed the lease I was exhausted. When I drove the Alfa Romeo Giulia home, I found numerous problems with it and could not safely drive it. Therefore, in the morning of Friday March 17, 2017, at 10:02am, I sent an e-mail to them stating that I needed to return the Giulia and take back my Lexus. I followed that short e-mail with phone calls and another e-mail the same day. Although Mr. Ahmad promised to call me back soon, he never did. In the meantime, my accountant brought to my attention that they have kept the monthly lease the same as what the other dealership had offered me, but have traded my Lexus for which they offered $11,500. This is contrary to what I was told by the other dealership which they promised to match. Therefore, at 2:30 pm the same day, I returned the Giulia to the Manhattan showroom. Mr. Starling was not there and Mr. Ahmed said it was out of his hands and that Mr. Caleb Denic (showroom general manager), had to make a decision. After waiting for over two hours, Mr. Denic said that he had sold my Lexus, and had also sent the lease documents to the lessor (Allied Financial) and had received his fee. Therefore, there was no way that he could reverse the transaction. Since I didn???t believe that they could not stop a transaction that was signed at 9:30 pm the night before at 10am the next day, I called Allied Financial and they said they had not received any documents from Alfa Romeo of Manhattan. They also said that they had no file yet for me or the referenced transaction and have not paid the dealer. In addition to the fact that I am not able to safely drive this car, so far I have found mechanical issues with the car that have not been resolved and in addition the navigation system is very cumbersome and the gear shifting is complicated. This dealer still refuses to reverse this transaction for a car that I am too old to drive which was done through emotional pressure over the course of 8 hours.

    Does not recommend this dealer

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  • Out of state purchase
    February 12, 2017

    I searched the country for a new 124 Spider with a very specific build and found it at Fiat of Manhattan. From the moment I called Angela was deli...


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    I searched the country for a new 124 Spider with a very specific build and found it at Fiat of Manhattan. From the moment I called Angela was delightful, responsive, and helpful. Within moments she emailed me pictures of the car, the window sticker, and put the car on hold for me. We negotiated all the details including shipping it to the Midwest. She had the car prepped to my specifications and took care of all the details. I was kept informed of all the steps as they happened and she followed up with me once the car was delivered to my driveway. This was my 17th car purchased and the service she delivered is near the top of the list.

    Does recommend this dealer

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  • Giuseppe for President

    I walked into Fiat not expecting a pleasant experience, but then I met Giuseppe. He was friendly, patient, accommodating and dealing with him was...


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    I walked into Fiat not expecting a pleasant experience, but then I met Giuseppe. He was friendly, patient, accommodating and dealing with him was downright pleasant. He took the time to answer my questions while I was there and has even followed up post-purchase to make sure I have everything I need. Honestly, I'm glad things worked out the way they did. Plus, buying and Italian car from an Italian is a bonus!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Love my new Fiat!!

    Giuseppe was the best! It wasn't easy finding a new Fiat 500 Abarth with manual transmission, but he did it. Got me a great deal on my trade too...


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    Giuseppe was the best! It wasn't easy finding a new Fiat 500 Abarth with manual transmission, but he did it. Got me a great deal on my trade too. The car drives like a little beast! If you want a great car at a great price go to Fiat of Manhattan. Their service is excellent also--they are even open on Sundays. I'm going to enjoy this car for a very long time. Kudos to Daniel, Joe, Q, and Hassan too. You guys are just great.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Second time around!
    September 30, 2016

    Thank you, Q, Patrick and Hassan at FIAT OF MANHATTAN! This is my second FIAT 500, and have leased with FIAT OF MANHATTAN once again! Their assis...

    FIAT of Manhattan

    Thanks Rhona! It's wonderful to hear that you had another great leasing experience with us, and that Q, Patrick, and Hassan were so helpful and at...


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    Thank you, Q, Patrick and Hassan at FIAT OF MANHATTAN! This is my second FIAT 500, and have leased with FIAT OF MANHATTAN once again! Their assistance provided a great deal, not only on my new car but the parking offer as well! Thank you for your special attention and willingness to accommodate my requests!

    Does recommend this dealer
    FIAT of Manhattan

    Thanks Rhona! It's wonderful to hear that you had another great leasing experience with us, and that Q, Patrick, and Hassan were so helpful and attentive throughout the process. We appreciate your business and hope you're enjoying your new car! Regards, Alfa Romeo FIAT of Manhattan


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  • Outstanding experience.
    August 1, 2016

    This was my first ever experience of buying a car in the US - and I can't say enough about how positive it was! Giuseppe and his boss took wonderf...

    FIAT of Manhattan

    Thanks for the great feedback, Nigelkampo! We're so glad we were able to make this car buying experience so pleasant for you, and that Giuseppe wa...


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    This was my first ever experience of buying a car in the US - and I can't say enough about how positive it was! Giuseppe and his boss took wonderful care of me (and my 6-year-old) and were not only professional and efficient but genuinely friendly and looking out for my needs resulting in a great deal and a wonderful car! I recommend this dealership to anyone interested in fiat and Alfa Romeo.

    Does recommend this dealer
    FIAT of Manhattan

    Thanks for the great feedback, Nigelkampo! We're so glad we were able to make this car buying experience so pleasant for you, and that Giuseppe was so helpful and accommodating to you and your child. We're glad it was a smooth, hassle-free process, and we hope to work with you again in the future! Regards, Alfa Romeo FIAT of Manhattan


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  • Great experience
    July 26, 2016

    This was my first time buying a car and the experience could not have been better. Giuseppe went above and beyond to get this deal done and make s...

    FIAT of Manhattan

    Thanks for the great feedback, LAO! It's so wonderful to hear that Giuseppe was so helpful and attentive, and was able to make your first car buyi...


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    This was my first time buying a car and the experience could not have been better. Giuseppe went above and beyond to get this deal done and make sure I was happy with my decision. Anyone considering a Fiat, should run out to this dealer, everyone was friendly and very helpful.

    Does recommend this dealer
    FIAT of Manhattan

    Thanks for the great feedback, LAO! It's so wonderful to hear that Giuseppe was so helpful and attentive, and was able to make your first car buying experience so pleasant. We're so glad you were well accommodated, and that you left feeling confident in your purchase! We appreciate your business and hope to work with you again in the future. Regards, Alfa Romeo FIAT of Manhattan


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  • A+ to these guys!
    July 22, 2016

    A+ to Fiat of Manhattan and Giuseppe! I got the car I wanted. Giuseppe was terrific! He was most professional and courteous, had great knowledge o...

    FIAT of Manhattan

    Thanks Fay! It's wonderful to hear that Giuseppe was so helpful and accommodating, and was able to help you through the process of purchasing your...


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    A+ to Fiat of Manhattan and Giuseppe! I got the car I wanted. Giuseppe was terrific! He was most professional and courteous, had great knowledge of the car, and listened and understood my needs in order to get me into the "car of my dreams"!

    Does recommend this dealer
    FIAT of Manhattan

    Thanks Fay! It's wonderful to hear that Giuseppe was so helpful and accommodating, and was able to help you through the process of purchasing your dream car. We're so glad he made sure you were well informed, and that all of your needs and expectations were met! We appreciate your business and hope to work with you again in the future. Regards, Alfa Romeo FIAT of Manhattan


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  • Q! and Hassan (or Mos Def and Drake)
    June 30, 2016

    You feel like you're buying from celebrities! All jokes aside, they made the process easy and it was a pleasure! I'm very happy with my car and ca...


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    You feel like you're buying from celebrities! All jokes aside, they made the process easy and it was a pleasure! I'm very happy with my car and can't wait to drive it around! Incredibly great service! Thank you both!

    Does recommend this dealer

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  • I love these guys!!!
    June 23, 2016

    Q! is the MAN when it comes to a fair deal plus it's actually fun to work with these guys. Both Q! And the sales manager Joe give it to you straig...


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    Q! is the MAN when it comes to a fair deal plus it's actually fun to work with these guys. Both Q! And the sales manager Joe give it to you straight, no BS and work with you no matter how complicated the transaction to make sure you get the best deal. How do I know this? Because my deal was insanely complicated and not once did they express any frustration.. Always accommodating and in the end I am in an amazing 500X for an amazing price. This is my 3rd Fiat (previously had a pop and then a lounge convertible) and while I've always found the dealers to be amenable, no dealer can compare with the awesomeness that is Fiat of Manhattan. Even their service dept rocks...overall they just work WITH you no matter what, and whatever your schedule. They obviously take customer satisfaction seriously. Kudos to the entire team here and a big thank you!

    Does recommend this dealer

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