Jim Click Kia

Wow, I have never experienced such terrible customer service. Took my brand new car with less than 6,000 miles and warranty was denied claiming customer induced damage. Went to Royal KIA in Tucson, and they were more than happy to fix my car under warranty. Even if it’s further away from you, go to a service dealership that cares about the customer first.

FIRST TIME BUYERS BEWARE CORNER STORE DEALRS/HUSTLERS purchased a car I didn't want CARS WORTH 18thousand PAYING 45 THOUSAND WTTTHH they told me it would be 26 THOUSAND I SAW 45 thousand I thought it was a discount or something because he said it would be 26 thousand period never mentioned how much interest rate would affect the total After I made my first payment and saw more than 200 dollars going into interest out of 500 I did the math and realized I would be paying 45thousand in total I'm 100% certain anyone with common sense would of not bought the car if they knew there paying 45 for a car that's worth 18 jk it's worth 16 when it out the lot be careful when you sign ask about anything that doesn't look right or numbers there not talking about because they matter IF YOU HAVE NO SALES EXPERIENCE GO ELSEWHERE OR GET EDUCATED BACKGROUND STORY arrived at 8am. Told ryan dealer my family had purchased 4 vehicles from jim click complete disregard my comment. allowed me to pick cars like a fool in the luxury side in order to pull a shadey move and find out how much I was willing to pay around 7pm they told me I could only purchased a kia rio s and they charged me the numbers they phished for I finish around 8:30 past closing time was there more than 12 hours they got me to sign tired n starving left me feeling like donkey TIPS if you don't understand or see a number that doesn't look right ask about it Don't give any information to the shadey dealers unless your 100% that's the car you want because there phishing for information Tell the dealer he's not your friend to allow you to pick a car you didnt come to talk you came to buy a car there not your friend there phishing.!

Dishonest Experience with Jim Click Kia. Jim Click Kia misled my family and I by selling us a car with many undisclosed issues, despite purchasing additional insurance through them. Now, I am faced with significant and unexpected out-of-pocket repair costs because the coverage does not include the necessary repairs. Their dishonesty and unwillingness to take responsibility for their failures, and provide a remedy for this unfortunate situation, have shattered my trust in them. I was planning to buy another car from Jim Click, but I will now look elsewhere for a dealership that values honesty and customer satisfaction.

Last December, I bought a new 2023 KIA Sorento. Within less than five months the front brake disks warped. Because of the service department being backed up on appointments, I had to drive with warped breaks for about two months. My front two tires wore down unevenly. They fixed my brakes but they refused to replace the front two tires. I was told, the tires wear was due to my driving. I just spent $550 (at Discount Tire) for a new vehicle that I have owned less than nine months. This was a horrible experience for someone that has purchased my last five vehicles from Jim Click dealerships.

If you’re young and don’t know much about cars you will be taken advantage here. I’ve had my car since Nov 2020 and have taken my car for the maintenance for life since then but after yesterday it will be last time. I went in for oil change appointment the guy said ok were doing oil change and the suggested 45k mileage work needed I said ok because I thought it was included he never explained prices or anything, he did write it down on paper but I signed without understanding which is my fault lesson learned to ask questions and not just sign but I didn’t say anything because I had never paid before I didn’t question it. I just think the customer service was not great at all other times they give me a price breakdown before I agree to anything which I never have before the guy even told me he went through my history(he must have seen I’ve never paid before) I feel he should have told me hey we are charging $450 plus tax ok not just write it on paper to sign with sloppy hand writing. He should verbally mentioned it clearly. I guess that’s why they wait to charge you till after work is done so you can’t change your mind. I’m so disappointed I never want to go back I’m a single young mom who works hard to make my money and that was money I was saving for back to school shopping. Do better if you work in customer service you should provide a quality service.

Trying to get ahold of the service department is an absolute joke. Took 2 calls and voicemails before I could get a return call just to schedule an appointment. The soonest appointment was over 3 weeks away. Day of appointment when I arrived, I was told they couldn't look at it that day because they didn't have the time. (is that not why I scheduled the appointment?) I knew I would probably be given a rental since they would have to order parts for some of the repairs. But I told them all the issues the day I scheduled the appointment, is the point of an appointment no to make sure they have the staffing to complete the jobs? The confirmation email even states all the issues including the codes for the recalls needed. So why did parts for the recall repairs have to be ordered? I understand the other issues had to be fully diagnosed first. But when it comes to recalls they knew my exact vehicle, what it needed, and when it would be there. Common sense should of meant they were there and waiting. Especially since my appointment was 3 weeks from when I scheduled, fyi that was the first available. Day after I drop it off I have a voicemail that says my car is ready but there are parts ordered. Okay...is it ready or does it need parts? I called literally 10 times, 8 there was no answer, one transferred me to a voicemail, and the final was to the parts counter which was how I discovered the parts for the recall were on order. Those 10 calls were on a Friday, I also left 2 voicemails, which it was clear I was not happy. No one returned my call. Saturday, no calls. Sunday, they were closed. By Monday afternoon, still no return call. I had to call again to get an update. Monday is now over and there still hasn't been a call from my service advisor or anyone else. The service department is an absolute joke. They are so terrible I am selling my brand new vehicle just so I never have to step foot into a Jim Click or Kia dealership ever again. I had multiple issues with a brand new vehicle that currently has less than 7000 miles. But the service department really put the nail in the coffin. I should of known the service department was atrocious when I pulled up for my appointment and there seems to be more vehicles in the lot with service tags than vehicles with sale tags on them. When I pick up my vehicle up I will be cancelling the extended warranty I purchased. Then I will sell it to Carvana and never purchase another Kia or visit any Jim Click dealership again.

I was lied to countless times on my vehicle purchase. I was told it would have free WiFi for life (which I found out was Not true at all), I was promised a dvd player in compensation for the lie which was also never followed through on. My BRAND new vehicle was not detailed meaning I had to take off all the plastic and stickers that should’ve been removed by the dealership. I was also promised a detail clean on my next visit as well as a tank of gas. Nothing but lies has come from this dealership! I DO NOT RECOMMEND them to anyone! Go to Royal if you want a KIA!!

I brought my vehicle in for maintenance for life and to a recall taken care of. When I made the appointment I told them I was going to need a ride to work. They said no problem we will order you an Uber or Lyft. I arrived about 10 to 15 minutes before they opened. Me and about 5 others went in when they opened the doors. I asked about getting the battery changed in my key because it stopped working. He said it was best to Change out both of them at the same time. I only use one key. The other hadn't been used since we bought it. I gave him the key that needed the new battery and was told he would order my lyft and to wait out front. I went out front and waited. I watched everyone that checked in at the same time I did and well after me get in their lyft rides and leave. I went into the service dept and asked if there was someone coming to get me. He said oh it looks like it was cancelled. So he Saif he would order another one that oen came and all was good. I received a call about 3 or 330. Telling me that all the work had been done and that my battery had died. It was fine when I dropped it off how does it just die? I told them not to change it I will take it somewhere else to have it tested and get a new one if that's what it needed. They wanted to charge me 300.00 for a new battery. He calls me again at 430 to tell me it was ready. I explained to him that I couldn't leave work until 5 because I was late getting there but that I would be there to pick it up before they closed. I go to pick it up after they told me the battery was dead and it started right up no issues. My clock didn't need to be reset and neither did my radio stations. So they lied to me about my battery dying. If I didn't have maintenance for life this would be the last time I visited. I am so disappointed with the lies they told. This is why people don't take their vehicles to have work done because they get lied to.

Greg was a wonderful person to work with. He knew the vehicle inside and out. He worked with me from the moment I got there tell the moment I drove away in my new car. I highly recommend him. He called me a couple of days later just to check if I had any questions. He is a pleasure to work with.

Crispy and Mike were excellent and professional. They got us in a great car with no credit. They gave us a great trade in value on our old car.