Reviews
Write a reviewDamaged goods, dishonest.
Damaged goods! Bought a 2019 Nissan Sentra there few months ago. I felt that something is not right with while driving ( it was pulling , and it was rattling and shaking) so scheduled an appointment to do full diagnostics and bumper to bumper inspection at Nissan dealership. Hertz had safety and emissions “done “ when i bought a car. Not sure how it passed because , when i took that car to Nissan dealership, i found out that it had bad transmission ( 2000 dollar cost) , it had bent wheel( 400 dollar cost) and it had a chunk missing out of one tire( had to get new tires). I could not take the car back to Hertz because you can only return it with in 7 days. It took me longer to get i to do diagnostics and a real inspection. Hertz knew that the car was not in a good shape, yet still sold it as if it was. If they did proper inspection and diagnostics before selling it, they knew that it has problems. So, they are just selling damaged cars as if they are good. After that, i had to wait fir my title for 2 months so i could not pay my taxes on it. Once i finally got tittle, i had to redo safety and emissions( it cost me money) , and had to pay fine for not registering that car within 30 days. I was assured by Hertz that i will be reimbursed for it with in 2 weeks. Needless to say, its been few months and i heard nothing from them nor did i get my money back. This was by far the worse experience ever of buying a car. Staff was rude and clearly they are not trustworthy and dishonest. I do not reccomend buying a car from them. I definitely will Not make that mistake ever again.
Damaged goods, dishonest.
Damaged goods! Bought a 2019 Nissan Sentra there few months ago. I felt that something is not right with while driving ( it was pulling , and it was rattling and shaking) so scheduled an appointment to do full diagnostics and bumper to bumper inspection at Nissan dealership. Hertz had safety and emissions “done “ when i bought a car. Not sure how it passed because , when i took that car to Nissan dealership, i found out that it had bad transmission ( 2000 dollar cost) , it had bent wheel( 400 dollar cost) and it had a chunk missing out of one tire( had to get new tires). I could not take the car back to Hertz because you can only return it with in 7 days. It took me longer to get i to do diagnostics and a real inspection. Hertz knew that the car was not in a good shape, yet still sold it as if it was. If they did proper inspection and diagnostics before selling it, they knew that it has problems. So, they are just selling damaged cars as if they are good. After that, i had to wait fir my title for 2 months so i could not pay my taxes on it. Once i finally got tittle, i had to redo safety and emissions( it cost me money) , and had to pay fine for not registering that car within 30 days. I was assured by Hertz that i will be reimbursed for it with in 2 weeks. Needless to say, its been few months and i heard nothing from them nor did i get my money back. This was by far the worse experience ever of buying a car. Staff was rude and clearly they are not trustworthy and dishonest. I do not reccomend buying a car from them. I definitely will Not make that mistake ever again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Needed a car
Danny was amazing when I bought my car. I have sent so many people here to buy their cars because it's the best deals for really good almost new cars!
Needed a car
Danny was amazing when I bought my car. I have sent so many people here to buy their cars because it's the best deals for really good almost new cars!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Used car
Was the best experience at a car dealership I have ever had! Everyone was very nice and easy to talk to. I would highly recommend them. Great pricing on vehicles.
Used car
Was the best experience at a car dealership I have ever had! Everyone was very nice and easy to talk to. I would highly recommend them. Great pricing on vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Brian, Greg, and Jill.
On Saturday 9/14. We made a good decision buying a used car from St Louis Hertz. The staff was very friendly, concerned, and helpful. Expect a few minor scratches on the these 2 to 3 year old cars but, you save about 1/3 off the price of buying a new car. Still waiting for our sales tax check which was financed into our car loan but, they did say it would take about 3 weeks to receive. We should get the check before our temps expire. Five Stars for this car sales.
Thanks Brian, Greg, and Jill.
On Saturday 9/14. We made a good decision buying a used car from St Louis Hertz. The staff was very friendly, concerned, and helpful. Expect a few minor scratches on the these 2 to 3 year old cars but, you save about 1/3 off the price of buying a new car. Still waiting for our sales tax check which was financed into our car loan but, they did say it would take about 3 weeks to receive. We should get the check before our temps expire. Five Stars for this car sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so glad to hear about positive experiences like this, and that you received the customer service you deserve from Brian, Greg and Jill. We'll pass the kind words on to the team. Friendly, concerned and helpful are what we aim for! Thank you for your 5-star review, Marilyn and Aaron. We hope you'll keep us in mind if you're ever in the market again.
Outstanding Service
Highly recommend coming to hertz to buy a car. The salesman I worked with was Tom. Not only do they have a wide selection of vehicles, welcoming environment, and an outstanding team. As picky and Indecisive as I am. They took the time to make sure I was taken care of. They had a few vehicles sent from other locations for me to overview and on top of that they definitely hold their word! So, give them a shot! Greatly, appreciate their service!
Outstanding Service
Highly recommend coming to hertz to buy a car. The salesman I worked with was Tom. Not only do they have a wide selection of vehicles, welcoming environment, and an outstanding team. As picky and Indecisive as I am. They took the time to make sure I was taken care of. They had a few vehicles sent from other locations for me to overview and on top of that they definitely hold their word! So, give them a shot! Greatly, appreciate their service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad Tom was able to make the experience easy, Joshua. Thank you for taking the time to leave this great review. We hope you'll keep us in mind if you're ever in the market again.
Decent pricing for no-haggle experience
Sometimes difficult to get return calls. 2nd key fob is often not available and is not guaranteed after the sale. Prices are decent for a no-haggle experience.
Decent pricing for no-haggle experience
Sometimes difficult to get return calls. 2nd key fob is often not available and is not guaranteed after the sale. Prices are decent for a no-haggle experience.
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the feedback. Our prices at all locations are upfront to create a haggle-free, comfortable environment.
Very easy to work with
Marshawn and Ken were very easy to work with, making the buying process very smooth. The car we purchased was presented very well. Will not hesitate to recommend this dealer friends and family who are in the market for a well-priced vehicle
Very easy to work with
Marshawn and Ken were very easy to work with, making the buying process very smooth. The car we purchased was presented very well. Will not hesitate to recommend this dealer friends and family who are in the market for a well-priced vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave this review, Jake. We can't wait to see you again. We'll pass on the compliments to Marshawn and Ken.
Great value
Daughters car was totaled by hail and suddenly looking for a replacement. Stumbled onto hertz in stl and Tom. Great experience and price on used Ford Focus. Very accommodating as we were traveling 3 hours for purchase. Would recommend and will consider them for future purchases
Great value
Daughters car was totaled by hail and suddenly looking for a replacement. Stumbled onto hertz in stl and Tom. Great experience and price on used Ford Focus. Very accommodating as we were traveling 3 hours for purchase. Would recommend and will consider them for future purchases
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Those are great words to read. Thank you for your 5-star review, Rick.
Excellent Purchase
The staff were a pleasure to work with in the purchase process. Greg would reply to my questions online in a timely manner and when we arrived at the sales office he was there to greet us and show us the vehicle. Jeremy made the process very easy and answered all our questions. We were especially grateful for the Military discount Hertz offers. We will suggest Hertz Car Sales to our friends and family.
Excellent Purchase
The staff were a pleasure to work with in the purchase process. Greg would reply to my questions online in a timely manner and when we arrived at the sales office he was there to greet us and show us the vehicle. Jeremy made the process very easy and answered all our questions. We were especially grateful for the Military discount Hertz offers. We will suggest Hertz Car Sales to our friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave this review, Robert. We can't wait to see you again. We'll pass on the compliments to Tony and the team there.
prompt response
Prompt response to inquiry, but didn't have the car available to look at or for pictures.
prompt response
Prompt response to inquiry, but didn't have the car available to look at or for pictures.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase