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Johnson City Toyota

(1,203 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (833) 649-3391 (833) 649-3391
Used (866) 306-3062 (866) 306-3062
Service (833) 392-3978 (833) 392-3978

Inventory

See all 499 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2023.
Reliability and stability matter in all parts of life, so why should that be different when buying a car? At Johnson City Toyota, we care about the reliability of our service to our community as much as the reliability of the new and used cars, trucks, and SUVs we have. We always want to make sure that you are happy with your Toyota purchase and the peace of mind that comes with it. Armed with the best sales team and certified technicians in Tennessee, Johnson City Toyota is here to help you find that perfect car, with the best price, and to get you the high-quality automotive service you deserve.
We Make it Simple!!

Service center

Phone number (833) 392-3978

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

(1,203 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson City Toyota from DealerRater.

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My experience has been life changing.

My experience has been life changing. John was patient with me as I needed every safety feature out there. They found my perfect car & made the process’s seamless. I continue to tell anyone who will listen about how great the team is at Toyota. Thank you again yall!!

My experience has been life changing.

My experience has been life changing. John was patient with me as I needed every safety feature out there. They found my perfect car & made the process’s seamless. I continue to tell anyone who will listen about how great the team is at Toyota. Thank you again yall!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Stopped by with a simple issue (at least it was for

Stopped by with a simple issue (at least it was for Austin) and was treated kindly by several knowledgeable Automotive Technicians. Friendliest folks I have encountered of late and I can't Thank them enough. Austin was cool as heck and so were the other guys I encountered. Should have got their names as well. My bad. Highest recommendation!

Stopped by with a simple issue (at least it was for

Stopped by with a simple issue (at least it was for Austin) and was treated kindly by several knowledgeable Automotive Technicians. Friendliest folks I have encountered of late and I can't Thank them enough. Austin was cool as heck and so were the other guys I encountered. Should have got their names as well. My bad. Highest recommendation!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Stopped by with a simple issue (at least it was for

Stopped by with a simple issue (at least it was for Austin) and was treated kindly by several knowledgeable Automotive Technicians. Friendliest folks I have encountered of late and I can't Thank them enough. Austin was cool as heck and so were the other guys I encountered. Should have got their names as well. My bad. Highest recommendation!

Stopped by with a simple issue (at least it was for

Stopped by with a simple issue (at least it was for Austin) and was treated kindly by several knowledgeable Automotive Technicians. Friendliest folks I have encountered of late and I can't Thank them enough. Austin was cool as heck and so were the other guys I encountered. Should have got their names as well. My bad. Highest recommendation!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Stopped by with a simple issue (at least it was for

Stopped by with a simple issue (at least it was for Austin) and was treated kindly by several knowledgeable Automotive Technicians. Friendliest folks I have encountered of late and I can't Thank them enough. Austin was cool as heck and so were the other guys I encountered. Should have got their names as well. My bad. Highest recommendation!

Stopped by with a simple issue (at least it was for

Stopped by with a simple issue (at least it was for Austin) and was treated kindly by several knowledgeable Automotive Technicians. Friendliest folks I have encountered of late and I can't Thank them enough. Austin was cool as heck and so were the other guys I encountered. Should have got their names as well. My bad. Highest recommendation!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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It's amazing that in this century they can still find

It's amazing that in this century they can still find people with "KEYSTONE COP" on their resume. Seriously, what a confused, messed up place. From a phone system that rings and rings and rings, to waiting 2 months for a title which took numerous phone calls to get going, to making an appointment to see a car that had been driven at length by someone else (4K+ more miles than advertised and left trashy inside and dirty outside), to having charges that weren't agreed to put on the sales contract. Just really watch all charges and be prepared for frustrations. People are friendly enough but the systems in place make it a hot mess or perhaps that's intentional.

It's amazing that in this century they can still find

It's amazing that in this century they can still find people with "KEYSTONE COP" on their resume. Seriously, what a confused, messed up place. From a phone system that rings and rings and rings, to waiting 2 months for a title which took numerous phone calls to get going, to making an appointment to see a car that had been driven at length by someone else (4K+ more miles than advertised and left trashy inside and dirty outside), to having charges that weren't agreed to put on the sales contract. Just really watch all charges and be prepared for frustrations. People are friendly enough but the systems in place make it a hot mess or perhaps that's intentional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I put in a question online and got a text response.

I put in a question online and got a text response. Then, my question needed to be answered by the sales team. So, I asked to be contacted after 3 pm EST because of the time difference. I was told they'd do that. At 5 am my time, HST 6 hours earlier than EST, I got a text from Tristen, a salesman. A walk around video of the car. The text woke me up. I'm disabled and have a hard time sleeping. I text back stating my time request and to not contact me again! 😡 Immediately, he texted saying let me know how I can help you. I texted again to not contact me again, then he got the message! Details about the car on the site we're inaccurate too! I thought it was very unprofessional and disturbing!

I put in a question online and got a text response.

I put in a question online and got a text response. Then, my question needed to be answered by the sales team. So, I asked to be contacted after 3 pm EST because of the time difference. I was told they'd do that. At 5 am my time, HST 6 hours earlier than EST, I got a text from Tristen, a salesman. A walk around video of the car. The text woke me up. I'm disabled and have a hard time sleeping. I text back stating my time request and to not contact me again! 😡 Immediately, he texted saying let me know how I can help you. I texted again to not contact me again, then he got the message! Details about the car on the site we're inaccurate too! I thought it was very unprofessional and disturbing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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It’s always a great experience dealing with Johnson City

It’s always a great experience dealing with Johnson City Toyota, especially if the person who checks you in is Lex. Lex went above and beyond.

It’s always a great experience dealing with Johnson City

It’s always a great experience dealing with Johnson City Toyota, especially if the person who checks you in is Lex. Lex went above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I dont know how these guys managed to get such a high

I dont know how these guys managed to get such a high rating (fake reviews?) because they will straight up rip you off. Looked at a used car here a while back that had various obvious problems and was told this car had been inspected with a 128 point inspection or something. It took me like 5 mins of test driving to know something was up with it. Pointed it out to the staff and they said they would fix it but then it magically vanished off the lot never to be seen again! Someone got smoked.

I dont know how these guys managed to get such a high

I dont know how these guys managed to get such a high rating (fake reviews?) because they will straight up rip you off. Looked at a used car here a while back that had various obvious problems and was told this car had been inspected with a 128 point inspection or something. It took me like 5 mins of test driving to know something was up with it. Pointed it out to the staff and they said they would fix it but then it magically vanished off the lot never to be seen again! Someone got smoked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Waited two months for tag.

Waited two months for tag. Went to dealership and tag not there. Gave me the run around. Told me if I got pulled over on expired tag they would let me go. Told me tag would be at front desk the next day. It was not. Told me DMV was running behind which has nothing to do with registering. I finally was sent to business that did the registration for them. The registration showed it being registered the same day It was supposed to be at dealership, which was two months later. Took the vehicle.in for oil change and low tire pressure. Low tire light still on next day. puddle of oil in my and my sister in laws driveway. WORSE CAR BUYING EXPERIENCE I'VE EVER HAD.

Waited two months for tag.

Waited two months for tag. Went to dealership and tag not there. Gave me the run around. Told me if I got pulled over on expired tag they would let me go. Told me tag would be at front desk the next day. It was not. Told me DMV was running behind which has nothing to do with registering. I finally was sent to business that did the registration for them. The registration showed it being registered the same day It was supposed to be at dealership, which was two months later. Took the vehicle.in for oil change and low tire pressure. Low tire light still on next day. puddle of oil in my and my sister in laws driveway. WORSE CAR BUYING EXPERIENCE I'VE EVER HAD.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Purchased vehicle online and salesman (Tony) and finance

Purchased vehicle online and salesman (Tony) and finance manager (Aaron) were extremely helpful. Would highly recommend dealership.

Purchased vehicle online and salesman (Tony) and finance

Purchased vehicle online and salesman (Tony) and finance manager (Aaron) were extremely helpful. Would highly recommend dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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