Johnson City Toyota

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 9, 2018

    Rob Abdill is a sleazy salesman who will say or do anything to make the sale and then you'll never hear from him again. The whole dealership is stereotypical... car salesmen

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 29, 2018

    Johnson City Toyota was a big help to finding my first truck. Without Carlos I wouldn’t have found my truck. I would give him more than 5 stars if I could.... Great dealership and great people to work with!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • December 1, 2015

    Our salesman Eric was great. Not pushy and a pleasure to deal with. I believe Daniel did our loan and he was very quick and knowledgable about all of my... options as well as ironing out a few confusing details for me. All the staff was friendly and helpful and went above and beyond to make buying a car less painful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 26, 2018

    I never ever leave reviews but this is a story worth telling. . . After driving almost 20 hours round trip to go buy a car in Bethlehem, Pennsylvania... and experiencing the worst bait and switch scam of all time, fate had me stop in Bristol, VA to rest. Despondent and exhausted, in my hotel room, I was surfing the Cars.com app and stumbled across the same model car at Johnson City Toyota. I called them 7 minutes before their 8 p.m. closing time, fully expecting to get a computerized answering service. Much to my surprise, a real live person answered the phone. The receptionist, who was an absolute angel, went out and found a salesperson (Levi Anderson) who was willing to stay after closing and wait for me to drive the 40 minutes from Bristol, VA to the Johnson City dealership. Upon my arrival, Levi met me at the door, with keys in hand. This guy wins the "Most Laid Back Car Salesman of All Time" award. Zero pressure, polite, helpful, knowledgeable. Frankie Brian, the sales manager worked with me on my trade in and gave me a fair price. He even bumped up his trade-in allowance when I bellyached about his number being too low. After Frankie and I agreed on a price, Craig Layseld comes out of a side office like a ninja (I never even knew he was in there) and before I could blink, the financing process was done. These guys worked like a well oiled machine. Less than 2 hours after walking in, including the test drive, I was out the door in my new (used) car. The pricing on the car (2012 BMW X5M) was almost too good to be true considering the low mileage (49,900) and it was absolutely immaculate. It even came with a hidden Dinan bonus (score). I simply could not be happier. At the age of 38 and after buying 10+ cars over my lifetime, this was my absolute best car buying experience, bar none. These guys are great at what they do, the real professionals.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 8, 2017

    Great car buying experience from start to finish; Jason was friendly, personable and informative; knew when to give further info and knew when to be quiet... and give my husband and I time to process info and think. The sales manager, Frankie, was friendly and helpful and attentive to our needs and very aware of timing in order for us to get thru the paperwork process in a timely manner. They Lifetime Warrantee is icing on the cake. Will definitely return to purchase our next car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 4, 2017

    My son seen a nice aToyota Corolla at Jonson City Toyota last week. The salesmen and managers were very helpful with all the questions my son and I had... regarding the car..financing..warrenty..etc. Frankie Brain..Kevin Stafford..and Dustin go above and beyond to please their customers. I would not hesitate to recommend anyone to purchase from Johnson City Toyota. Great prices and excellent customer service. They even have popcorn and coke ¿ happy customer...tammy grindstaff

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 27, 2017

    My experience with Johnson City Toyota was amazing. I knew exactly what I wanted and Nathan and his team worked with me until I got exactly what I was... looking for while staying in my budget! They all were super nice. I needed to take the car back for a few minor details and they put me in another vehicle for the time I was there so that I was not sitting at the dealership. They are honest and caring and make the buying process a lot less stressful!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 9, 2017

    they were wonderful,i wasn't happy with original choice,i brought it back and sales manager asked what i really wanted so i told him and he found exactly... what i wanted the salemen i had were very good and thoughtful it was a totally great

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    January 18, 2017

    Started out as a great experience, certainly didn't end that way. We found a Highlander online and wanted to test drive it. I called the dealership and... verified it was still there and was available to drive. I also asked the lady I spoke with if we would be able to bring it home overnight since we live an hour and 15 minutes away from the dealership. She told me that it would be no problem, they did that a lot. We arrived at the dealership and were greeted by Lee. He was very helpful and polite. He rode along with us during the test drive. I asked if we would be able to take it over night. He also told me that it would be no problem, he would just need a copy of our insurance. I also asked him if there was room in the price to negotiate. He assured me there was and we would be able to come to a price that everyone was happy with. We got back to the dealership and I gave him the insurance info. He made a copy and said he needed to get a dealer tag so we could drive it home. A few minutes later he comes back with the used car manager, I believe his name was Frankie. He certainly fit the stereotypical 'car salesman' you would expect from a slimy dealership. He immediately struck me and husband the wrong way. He proceeded to tell us that the dealership doesn't like overnight test drives because they might miss a sale if the car is off the lot. I told him that 2 people had told us that it would be no problem. He asked me why I wanted to take it overnight. I told him that we lived over an hour away and I wanted my mechanic to check it out and we have 3 kids at home and wanted to make sure that it was a comfortable fit for us all. He fed us a few more lines of crap and then told me that if we took it overnight that there would be no negotiation on price and asked if I was fine with that. I told him I wasn't going to negotiate price until I was comfortable with the car. He then said that no one needed to waste anybody's time. My husband and I stood up and told him apparently he was wasting our time and left. I'm not sure if he was trying to use sales tactic or scare tactic but it was a sorry excuse for either one. He is a very poor example of what a manager should be. He is the image that is being projected by the dealership. I would hate to think that is what they want. He caused the dealership to lose our business. I will strongly suggest to my friends and family to stay away from there too. I feel his position gave the little guy too much power and apparently he thinks he can bully people into buying cars. He's wrong.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    December 12, 2016

    Our experience at Johnson City Toyota was great. Our salesman, Chris Woodby was a wonderful help and made our car buying experience soooo easy. The financial... team was also a great help getting us the money for our trade and the payment we needed. WILL DO BUSINESS WITH THEM AGAIN!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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