Fuccillo Nissan of Latham

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Reviews

Average Ratings

3.9
77 lifetime reviews.
  • Just Like Family

    As soon as I walked in the door, I was treated like family. They worked hard to find me a car to fit my needs. I asked many questions and ended up...


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    As soon as I walked in the door, I was treated like family. They worked hard to find me a car to fit my needs. I asked many questions and ended up deciding to get the new Altima. There was no upselling and no pressure. Great work, guys!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • terrible even under construction

    Terrible while under construction and even when u have to go into a work trailer for service and no office or anything.

    Dealer Response

    On behalf of our dealership, we would like to extend our apologies to you for your last visit with us. We strive to ensure an excellent experience...


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    Terrible while under construction and even when u have to go into a work trailer for service and no office or anything.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf of our dealership, we would like to extend our apologies to you for your last visit with us. We strive to ensure an excellent experience that is why we are building the top state of the art facility. We are aware with the lot being under construction, it created a big inconvenience to our customers, Our building is almost completed and come in for a visit. I will guarantee you will be very happy with our new building


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  • Salesmen

    One of best most respectful and professional salesmen I have ever met. He went above and beyond to make sure we were satisfied from start to finis...

    Dealer Response

    Congratulations on your new car Juan! We are so happy to hear Alex was able to answer all your questions. Welcome to the Fuccillo family!


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    One of best most respectful and professional salesmen I have ever met. He went above and beyond to make sure we were satisfied from start to finish. He knew his products and answered every question we had... I would recommend seeing Alex Esposito at Fuccillo Nissan for a car any day! You will not be disappointed!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new car Juan! We are so happy to hear Alex was able to answer all your questions. Welcome to the Fuccillo family!


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  • Service

    Only wanted a Pathfinder only wanted a path finder only one today Pathfinder tried to get me to look at a roll try to get me to look at a rogue t...


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    Only wanted a Pathfinder only wanted a path finder only one today Pathfinder tried to get me to look at a roll try to get me to look at a rogue told them I did not want the Rogue still submitted the paperwork to the bank for the rogue. Do not listen to customers. Never again.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer

    Awful place. There was nobody to help you, and if you did see someone they had no idea what they were talking about or no intention to help. Very ...


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    Awful place. There was nobody to help you, and if you did see someone they had no idea what they were talking about or no intention to help. Very unprofessional and would not recommend this place to anyone. I'd rather spend my money somewhere else...

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Disinterested salesman and HUGE payments

    First we went there to look at a car we saw on the internet. They were doing construction on their lot and it looked very shady. Everybody sitti...


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    First we went there to look at a car we saw on the internet. They were doing construction on their lot and it looked very shady. Everybody sitting at tables in a big room, not very private or inviting. We test drove the car and we gave the salesman all of our info and details (but not any SSN's or anything) and he said he called Jr. and the payments were way above where we were looking. He never asked me about where I worked, my income or anything. He asked what price range we would need and I told him and he said that there was no way they could get that low and sucks to be you (he didn't say that but that is what I took from it). I have never been treated this badly at a car lot. I left with my head spinning. Where I bought my current Nissan, they bent over backwards to make a deal (even though I was not even planning on buying at that time) and it was a great deal where they were able to meet all my requirements, but apparently this place can't do that. I was expecting high pressure and got some guy who seemed to just want to go home. HUGE prices, and HUGE disappointment.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?

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  • Service was top class

    My friend James recently brought his car into Fuccillo to have some of the scratches buffed out from shopping carts and bumps while at Cross Gates...


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    My friend James recently brought his car into Fuccillo to have some of the scratches buffed out from shopping carts and bumps while at Cross Gates mall. I wasn't expecting much but, WOW!! The car looked completely brand new, not sure how but they were able to get rid of the scratches and dings and made the car look like new. Took about a day for them to go over the entire car, well worth the wait. I'm thinking of bringing in my car (not a Nissan) for the same fix up!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • lost hubcap after being at dealership for recall.

    Would like my hubcap replaced. It was loose and it fell off on my to work on 787 right after the work on my car was done. I hope to be hearing fro...


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    Would like my hubcap replaced. It was loose and it fell off on my to work on 787 right after the work on my car was done. I hope to be hearing from you very soon.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Nothing but problems

    I first went to fuccillo on a sunday and i got a deal from billy fuccillo jr and it was a payment i could afford for a newer truck. I was suppose ...


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    I first went to fuccillo on a sunday and i got a deal from billy fuccillo jr and it was a payment i could afford for a newer truck. I was suppose to come back sunday night and pick it up and then they called me an hour before i was suppose to come back and said that i wasn't able to pick it up due to the banks that they use being closed! So due to work i wasn't able to pick it up until friday. When i went to pick it up friday i went to the finance manager to sign paper work my payment and it went up 40 dollars than expected! I had a VERY good credit score and he said there was nothing he could do due to my past credit being all with cosigners. I accepted the deal because it was a truck that i really wanted and my mother bought 3 vehicles through them so i wanted to give them the business. A couple days go by and i decide to check the Air filter and Cabin air filter...The truck did not have any Cabin air filters, so i had to go buy my own and put them in myself. So so much for there 100 and something point vehicle inspection. That was a month and a half ago. Just the other day i went to start my truck and i got nothing it just made a click...I had to have it towed to fuccillo which was 170 dollars and they charged me a diagnostics fee so total it was 300 dollars...they said it was due to the remote starter that was in it. The Service manager Shane on the phone said they would have it removed and all would be set when i was to pick it up. When i went to get it he said they didn't take it out and that he never said that. He said that i now have to go to boomers to have it taken out. I asked how do i know this won't happen again? and he said we don't know we just got it started for you. And still proceeded to charge me 300 dollars and now i have to pay to get the remote starter taken out. Overall i have had nothing but problems with the company. Fuccillo jr was a good salesman it was everything that came after the fact.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Amazing Service! Amazing People!

    I was VERY satisfied with the customer service at Fuccillo Latham, I highly recommend this dealership to everyone, particularly my sales guy Shane...

    Dealer Response

    Martin, Thank you for leaving Shane a review. We do appreciate you taking the time to do so. It is with great pleasure that we welcome you to the ...


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    I was VERY satisfied with the customer service at Fuccillo Latham, I highly recommend this dealership to everyone, particularly my sales guy Shane Blish who helped me through the process. I will do business with them again in the future. Again very happy, thank you Shane!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Martin, Thank you for leaving Shane a review. We do appreciate you taking the time to do so. It is with great pleasure that we welcome you to the Fuccillo Family. We look forward to providing you a Truly exceptional experience for all of your vehicle needs. Thank you again and enjoy your new vehicle.


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