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Reviews

Average Ratings

4.9
15 lifetime reviews.
  • Mr Desmond Young

    From the moment I met Desmond Young, he has been warm, patient, and helpful. He answered my questions without a grudge. Quite knowledgeable about ...


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    From the moment I met Desmond Young, he has been warm, patient, and helpful. He answered my questions without a grudge. Quite knowledgeable about his trade too. I am impressed with him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Couldn't Be Happier. Ask for Tank

    Gerald Tanksley will make the process a million times better and easier. Haven't met someone even outside of car dealerships as nice as he is.


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    Gerald Tanksley will make the process a million times better and easier. Haven't met someone even outside of car dealerships as nice as he is.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Superb!!! Best Ever Buying Experience!!

    Tiya Harris, the lead sales associate, and the rest of the team were fantastic. They fully understood our needs and financial requirements and wor...


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    Tiya Harris, the lead sales associate, and the rest of the team were fantastic. They fully understood our needs and financial requirements and worked swiftly to get close to our strike price on the first round. Tiya then spent time setting up the bluetooth and walking us through the technical bells and whistles of the car before we left the lot and AFTER the dealership closed at 9:00 pm. Amazing she was willing to spend another 30 minutes with us after a long day. She also introduced us to the "My VW" website that had all kinds of "how to" videos and advice about the car. Very thorough and thoughtful young lady.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Pohanka Volkswagen Dealership the BEST

    When I had previously went to two other dealerships and no one was willing to make a great deal with me on a new Jetta ---I went to Pohanka Volksw...


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    When I had previously went to two other dealerships and no one was willing to make a great deal with me on a new Jetta ---I went to Pohanka Volkswagen and the team members and carsales person worked out a wonderful deal with me on a brand new Jetta. The service they provided was breathtaking. The professionalism displayed at this dealership was so welcoming. If you are in need of a vehicle I recommend this dealership. They have nice new cars and used cars. Good Luck

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Rep EVER

    Thanks to Gambo, I have a car that I love so so much. He was excellent, I came to get one car and ended up getting an even better car. My 2012 Hon...


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    Thanks to Gambo, I have a car that I love so so much. He was excellent, I came to get one car and ended up getting an even better car. My 2012 Honda rocks. Their staffing was amazing, even though I was a handful they worked with me. I appreciate their help with getting me into my first car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Remarkable!!!

    I've never had good experiences with car dealers until I recently purchased a VW Tiguan from Pohanka in Capitol Heights. I decided to call them be...


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    I've never had good experiences with car dealers until I recently purchased a VW Tiguan from Pohanka in Capitol Heights. I decided to call them because they had some of the best reviews of all the VW dealers in the state of Maryland. After talking with one of the sales representatives for only a few minutes, I knew I made the right choice. Ms. Melissa Hernandez was excellent in all areas of her profession. When we arrived to purchase the car, Ms. Hernandez treated my wife and I as though she knew us for years. Andrew the financial manager was just as professional and knowledgeable at what he does. Everyone we came into contact with at the facility was extremely helpful. When we first arrived, a couple of gentlemen we did not at first recognized as employees at Pohanka was so eager to help, it kind of scared us at first because we usually don't get this type of welcoming at other dealerships. Many of my coworkers own VWs, and some just recently purchased one. They were not to happy with how they were treated. When I told them about my experience at Pohanka and the great deal I got for the car, they just could not believe it. Pohanka Volkswagen in Capitol Heights is a class act and has really raised the bar for all car dealerships.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Car Buying Made Easy

    I had the most amazing experience recently with Pohanka Volkswagen. Myself and wife decided to walk into the show room just to window shop. I want...


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    I had the most amazing experience recently with Pohanka Volkswagen. Myself and wife decided to walk into the show room just to window shop. I wanted to own a Touareg for the longest while, we were greeted by Ms. Authum and we told her our interest .She was right on point in answering our questions and concerns, before we knew it we were the proud owner of my dream vehicle. The vehicle is amazing both with features and performance, am so pleased with it. Thanks to Pohanka Volkswagen and especially to Ms. Authum for her courteous and professionalism service, she made it so easy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • used passat, great team at pohanka vw

    Been dreaming of a VW passat for my next car for a long time. Got an awesome deal and great service with Mike and the team at the Pohanka VW shop....


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    Been dreaming of a VW passat for my next car for a long time. Got an awesome deal and great service with Mike and the team at the Pohanka VW shop. Can't get enough of my new, used 2012 Passat with low mileage, low payments, and and a sunroof just in time for summer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • A different car buying experiance

    I was looking for a car with great gas mileage, cargo space, and comfortable to drive. I looked at the 2015 Toyota Prius Two, the 2015 Toyota Camr...


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    I was looking for a car with great gas mileage, cargo space, and comfortable to drive. I looked at the 2015 Toyota Prius Two, the 2015 Toyota Camry, The Honda Civic, and because of my son the Volkswagens. He told me V.W. was the 2015 car of the year. I was set on buying the 2015 Honda Civic because I was so Impressed with the quality of ride and the vast difference in improvement over my sons 1996 Civic. The new Camry was also Great. I spoke to Jimmy Harper about buying a 2015 diesel Golf. He kept saying that the 2014 Jetta Sportwagen would be the correct car for me. I thought it was an ugly duckling. But, he was right. The interior fit and finish is along the lines of luxury cars that cost twice as much. But again a Jetta, not for me. I drove the TDI Jetta Sportwagen and felt perfect. What can I say? You buy the car that best fits your needs.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • best-ever buying experience

    I give Pohanka VW the highest possible rating. I bought a new GTI there yesterday, and I cannot imagine a better car buying experience. I was refe...


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    I give Pohanka VW the highest possible rating. I bought a new GTI there yesterday, and I cannot imagine a better car buying experience. I was referred to Pohanka by the Costco auto buying program, and a salesperson ( Faith Bennett) contacted me and invited me in for a meeting and a test-drive. I went the next day, and from the moment I arrived at Pohanka, I could tell the place was totally different from every other dealership I have ever visited. Faith was knowledgeable and genuinely friendly. She promptly showed me the dealer invoice for the car I was considering and the Costco price sheet and told me I could buy the car for the (very reasonable) amount set by the Costco program. There was no pressure and none of the gamesmanship and sleaziness we all see at other dealerships -- just nice people selling cars by providing accurate information and fair and reasonable prices. When I decided on a GTI they didn't have on their lot, the manager (Bruce Wilson) quickly arranged a trade with another dealership and sold me the car I wanted for less than the already low Costco price, even though he wasn't obligated to offer even the Costco price on a car from another dealer's lot. Without any hardball or unnecessary bluster, he then gave me what I believe to be a very fair price for my old car as a trade-in. In sum, it was by far the best car buying experience I have had, and I encourage anyone interested in a VW to go to Pohanka; you will not be disappointed, no matter how far out of your way you have to travel to get there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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