The Repo Store

2.1 out of 5 2.1

Reviews

2.1 out of 5 2.1
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 4, 2017

    I was looking at one of your cars, you advertised it on Craigs list and after a short call and you apologize more than you say Thanks I will go some where... else. And the Bank not letting you take the cars off the lot, all dealer floor plans insure the cars no matter what happens or who does it, I think you fibbed on that one or you have what we call in the banking Industry is a lender of last resort, high rates.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 3.0 out of 5
    April 13, 2017

    I was interested in their used Crossfire. It had mileage listed as "0". I asked for verification twice before driving that far. No response. Subsequently... sold.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Kim, we're sorry for the misunderstanding. That was a mistake on our part and we have taken the measures necessary in stopping this type of beha...vior from our employees. Feel free to call in case you have any questions or suggestions for us. We would love to hear from you!

  • January 8, 2017

    Little hesitant at first, walking into any used car dealer, but did my homework and after all they had the best prices around by far. The vehicle was just... what I expected at that great price. Very Happy and would recommend to others, thanks Ray you made the process easy! see ya in 2 years.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 5 found this review helpful. Did you?
    Dealer Response

    Hey Dion, we wanted to send a big thank you your way for leaving a stellar review. We can't wait to work with you again but for now please enjoy the v...ehicle! We are always going to have wonderful sales men to help you with the process of purchasing a vehicle!

  • 1.0 out of 5
    November 5, 2016

    Sent in inquirie they called back and left a voice mail with name of sales person. When I returned the call it went directly in to voice mail. I left... message and waited. Next day I tried to contact them again with the same results. Tried one more time the third day with the same results. I am done with them.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 7 found this review helpful. Did you?
    Dealer Response

    Hello Mr. O'connor. We are very sorry about the inconvenience and wish that we have taken note of this before we left such a bad impression on you. Pl...ease understand that we are a very high volume repo-center so we are very likely on the phone with other customers. If you have any questions or concerns we would really appreciate a call so we can learn from our mistakes and prevent this from happening to other customers.

  • 4.0 out of 5
    September 11, 2016

    Ray Medina was very helpful l would recommend him any time.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I'm happy to say that Ray is still with us and providing excellent services to any buyers. Know that you can buy from us with confidence so come back ...whenever. We appreciate your business and we hope you've been enjoying your vehicle!

  • 1.0 out of 5
    August 3, 2016

    Have made contact with 2 employees, Ray and Wayne to discuss the purchase of a 2009 Volvo S60 and after speaking to each and asking some basic questions... never heard for either of them again. First call was on Monday 8/1/16 and I spoke to Ray Roman who at first was very pleasant and helpful in giving information about the car, once I started asking some questions he got hesitant to say much, we ended call with his promise to send me more pic and info in 1-2 hrs, never heard from him again. The next day on Tuesday I got a guy named Wayne, same this very willing to talk to me on phone and sell me the car, but as soon as I asked particular questions he got cold. Told me he would go walk around car and get back to me, again never did. I texted and phoned each multiple time on Wed. 8/3/16 and once again no response. Don't know whos in charge but they for some reason aren't wanting to spend time with someone who's so far away who can't drop by to check a car out, for these facts alone I say STAY AWAY...

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    8 people out of 10 found this review helpful. Did you?
    Dealer Response

    Hello, RJ. We are very sorry about your experience with some of our employees. I'm not sure why my employees were being cold but we have made some ser...ious quality of life changes around here that I am sure you will love. If you ever have any questions about our vehicles or about the process of buying vehicles from other dealers please give us a call and we will do our best to help you. Thank you for the interest in our company and I am sorry that we didn't meet your expectations and we hope to do better in the future.

  • 1.0 out of 5
    February 29, 2016

    Wasted half of my Saturday driving out to look at a car after Juan misquoted the mileage by 90,000 miles. 100,000 vs. 190,000 is a big difference.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    20 people out of 22 found this review helpful. Did you?
    Dealer Response

    Hey there Eric. I'm very sorry that we made this mistake and we're glad that you found it. Please note that Nine and zero are right next to each other... on the keyboard. We manually enter the information of our vehicles into multiple websites so sometimes it is more difficult for us to find our mistakes. If you'd like to give us call to express your thoughts and suggest how we could do better it would be greatly appreciated.

  • 1.0 out of 5
    February 26, 2016

    We wanted to buy a Ford F250. We live a few hundred miles away. We arranged to pay for a mechanic to check the check. He is in the same street as the dealer.... The dealer would not drop it off and pick it up for us. Even though I would have paid him for his time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    12 people out of 13 found this review helpful. Did you?
    Dealer Response

    Hello Mr Harrison, we are very sorry for the inconvenience. Unfortunately our banks will not allow these vehicles to be transported off our lot unless... it is being test driven or taken to auction. We would have loved to help you or at the very least brought your mechanic to us. If you have any questions or concerns please feel free to contact us so we may learn from our mistakes.

  • 1.0 out of 5
    September 26, 2015

    Sent a pretty basic information request about an Audi A8...got no response.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 7 found this review helpful. Did you?
    Dealer Response

    Hello there, we are very sorry about this. If you could please contact us about where you sent your inquiry through. We would love to correct the cou...rse of action that was taken by us so that other costumers will not suffer through the same inconveniences. Please understand that we are a high volume repo-facility and have sold over 10,000 vehicles. Unfortunately we sometimes lose inquiries because they're mixed in with so many others.

  • 5.0 out of 5
    March 28, 2015

    I went there a few weeks ago to buy a car and the service was fantastic! I was in and out of there in maybe an hour and a half. The employees are amazing... and were able to help me finance my car extremely easy. I would recommend this car lot to anyone trying to get a affordable and good car.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 12 found this review helpful. Did you?
    Dealer Response

    Hello James! Thank you very much for a stellar review, if you ever need any help in purchasing a vehicle we will be more than happy to help you once m...ore! All of our cars are still thousands of dollars under retail values, do to their repossessed nature, and have clean Florida titles so you can buy from us with confidence!

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