Gervais Lincoln, Inc.

Reviews

Average Ratings

4.8
8 lifetime reviews.
  • Never a problem

    Friendly, helpful and very personable service department personnel. Always made to feel like I am being given the extra special customer treatment.


    Show Full Review

    Friendly, helpful and very personable service department personnel. Always made to feel like I am being given the extra special customer treatment.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • By jansween 031717

    Gervais is tops in all areas. Whether looking for new or previously owned vehicles this is the one stop deal. Then when servicing that vehicle be...


    Show Full Review

    Gervais is tops in all areas. Whether looking for new or previously owned vehicles this is the one stop deal. Then when servicing that vehicle begins you have a very talented and knowledgeable team to keep it running smoothly for years. You are welcomed by every department as soon as you begin the journey from the front door as you enter the sales room and follow down the aisle to service and parts departments. My family and I have been customers for many years. We recommend Gervais to everyone. Sovath in sales, Doug at the service desk, Frank Our mechanic and Mike in parts have become family over the years. We know our vehicles are in the best hands possible. Care and precision in details mean the repair is done correctly once and no issues after. Peter Gervais has a dealership he loves and assures he has the best people available in all departments to get you into your dream car and to keep it in top shape for years to come. Drop on by when you have that urge to look at something new to drive. You'll be glad you did. Good luck!!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Frank is the only technician I let fix my car

    Always gets the job done right the first time. Great customer service. I can always count on him to tell me everything that my car needs without t...


    Show Full Review

    Always gets the job done right the first time. Great customer service. I can always count on him to tell me everything that my car needs without trying to over sell me.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Doug is always so help full

    Every time I need service performed on my car the service manager Doug is nothing shy of stellar. Always there with a friendly face, and even give...


    Show Full Review

    Every time I need service performed on my car the service manager Doug is nothing shy of stellar. Always there with a friendly face, and even gives fun little nicknames..... Mine is DH..... Must be because he knows I played college baseball.....

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Frank is incredible!!

    I have been bringing my car here for quite a while now and have had nothing but excellent service done to my car!!


    Show Full Review

    I have been bringing my car here for quite a while now and have had nothing but excellent service done to my car!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great people

    Great to deal with have bought many cars here always professional and no long winded haggling Sovath was my salesman always polite and profession...


    Show Full Review

    Great to deal with have bought many cars here always professional and no long winded haggling Sovath was my salesman always polite and professional also Doug in the service department is top shelf

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Sales team was great- Service team was not at all

    Recently I purchased a vehicle from Gervais, Paul (our sales representative) was amazing. He was very helpful and knowledgeable. He even took the ...


    Show Full Review

    Recently I purchased a vehicle from Gervais, Paul (our sales representative) was amazing. He was very helpful and knowledgeable. He even took the time to call me after to follow up and see how I liked the car. The service department however I have nothing nice to say about. During the follow up call with Paul, I expressed that the car pulls to the right and I do not believe that it was doing it during the test drive. He stated that when I came back to pick up my floor mats that the service department would take a look at the alignment and see what was going on. When I went back to pick up the floor mats Paul was not available and another lovely member of the service department gave them to me and stated that he could walk me over to the service department but that since I didn't have an appointment that it would probably be a long wait. He advised me to call the service department and make an appointment. When I called to do so the service department representative stated that I probably hit a curb really hard and that it couldn't have been doing it since I picked it up since they definitely already did an alignment and there is no way that they could have forgotten to do it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Customer Service

    Always accommodating and never a hassle. Doug is fantastic! They are thorough when troubleshooting and efficient in regular maintenance. Schedulin...


    Show Full Review

    Always accommodating and never a hassle. Doug is fantastic! They are thorough when troubleshooting and efficient in regular maintenance. Scheduling is easy and they complete the work in the time frame given, too. Highly recommend Gervais Lincoln in Lowell!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review