Reviews
Write a reviewThe entire service staff at Dick’s Hyundai are top notch. Robin the service manager is probably the most knowledgeable automobile person I have ever met. He went as far as contacting the factory to get the best possible advice on how to solve my automated light system problem. You can go anywhere to get your Hyundai serviced, but if you demand the best, then Dick’s is the only place for you 😊👍🏻
The entire service staff at Dick’s Hyundai are top notch. Robin the service manager is probably the most knowledgeable automobile person I have ever met. He went as far as contacting the factory to get the best possible advice on how to solve my automated light system problem. You can go anywhere to get your Hyundai serviced, but if you demand the best, then Dick’s is the only place for you 😊👍🏻
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind wordsTim! We're thrilled to hear about your positive experience with our service staff and especially with Robin. It's our mission at Dick's Hillsboro Hyundai to provide the best possible service to our customers, and we're glad to know that Robin went the extra mile for you. We appreciate your recommendation and look forward to seeing you again for any future service needs! 😊👍🏻 Sincerely, Robin Farr rfarr@dicksautogroup.com
A bit of a bait and switch going on with this dealership. My daughter found a car that she really liked, and that was within her budget. She was quoted a price but the salesman, who specifically told her that it would be the list price plus dmv fees, but no other fees. Today, when we called to make the purchase, after asking several times for a breakdown of total costs out the door, they added $995 to the sales price for “ Sealant and a diamond Ceramic Package” which was never discussed. When we said that we didn’t want this they said it was mandatory. If you buy a car from this dealership, make sure you get all of the fees in writing. We obviously aren’t buying a car from them.
A bit of a bait and switch going on with this dealership. My daughter found a car that she really liked, and that was within her budget. She was quoted a price but the salesman, who specifically told her that it would be the list price plus dmv fees, but no other fees. Today, when we called to make the purchase, after asking several times for a breakdown of total costs out the door, they added $995 to the sales price for “ Sealant and a diamond Ceramic Package” which was never discussed. When we said that we didn’t want this they said it was mandatory. If you buy a car from this dealership, make sure you get all of the fees in writing. We obviously aren’t buying a car from them.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We understand how important transparency is in your car-buying journey, especially when it comes to pricing. At Dick's Hillsboro Hyundai, we aim to provide straightforward conversations about all costs involved. We're disappointed to hear about your daughter's experience regarding the additional charges and the misunderstandings around those fees. Please feel free to reach out to me directly so we can address your concerns further. Your feedback is appreciated, and it helps us improve our customer service. Sincerely, Travis Taylor ttaylor@dicksautogroup.com
Worked with Roberto and was very happy that we did. Treated us as family and was very attentive to our needs. They went looking for the vehicle we wanted when it was not on the lot. Got it within one day. Highly recommend.
Worked with Roberto and was very happy that we did. Treated us as family and was very attentive to our needs. They went looking for the vehicle we wanted when it was not on the lot. Got it within one day. Highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your kind words about your experience at Dick's Hillsboro Hyundai! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, David Montgomery, GM dmontgomery@dicksautogroup.com
I Just bought a Santa Cruz xrt from Rececca Oswald @ Dicks auto group and they were very helpful to deal with a I Actually had a Good time buying this car... I love my Santa Cruz and All the people here are Great! Highly Recommended :-) Steve B. Thanks Rebecca!
I Just bought a Santa Cruz xrt from Rececca Oswald @ Dicks auto group and they were very helpful to deal with a I Actually had a Good time buying this car... I love my Santa Cruz and All the people here are Great! Highly Recommended :-) Steve B. Thanks Rebecca!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Badferret! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Dick's Hillsboro Hyundai Team
Great experience with sales staff. They helped me with all the technology in my new Hyundai. I really enjoyed how Sam took extra time to make sure I knew how to use everything.
Great experience with sales staff. They helped me with all the technology in my new Hyundai. I really enjoyed how Sam took extra time to make sure I knew how to use everything.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, John Moor, General Manager, jmoor@dicksautogroup.com
Very happy with the sales person I spoke with. I bought a card another dealership and they didn't show me how to use the technology. I ended up coming to the Hillsboro dealership and they showed me how to do everything I really appreciate it. I will only use them for service from now on.
Very happy with the sales person I spoke with. I bought a card another dealership and they didn't show me how to use the technology. I ended up coming to the Hillsboro dealership and they showed me how to do everything I really appreciate it. I will only use them for service from now on.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Tonya, I appreciate your review and I am glad to hear that you had a great experience with our team. I look forward to working with you again soon! Sincerely, Mike Belden, Service Manager, mbelden@dicksautogroup.com
They understood what we were looking for, and went out of their way to make it work. Thank you
They understood what we were looking for, and went out of their way to make it work. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Dick's Hillsboro Hyundai. Please feel free to contact us if you have any questions on your purchase. Sincerely, John Moor, General Manager, jmoor@dicksautogroup.com
I went to this dealership the first time I got to Oregon. These people scammed me. They told me one price before doing my oil change but after hearing I am an engineer they spiked my price by adding labor costs. I told them what happened to the coupon I brought. They said that didn't work. I have never been more demeaned in my life. Never went back. Rather go to the Beaverton hyudai they are super nice.
I went to this dealership the first time I got to Oregon. These people scammed me. They told me one price before doing my oil change but after hearing I am an engineer they spiked my price by adding labor costs. I told them what happened to the coupon I brought. They said that didn't work. I have never been more demeaned in my life. Never went back. Rather go to the Beaverton hyudai they are super nice.
- Customer service
- 3.0
- Buying process
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- Quality of repair
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- Overall facilities
- 3.0
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Dick's Hillsboro Hyundai does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Mike Belden, Service Manager, mbelden@dicksautogroup.com
I don't know why they have internet buying option. I was very clear what I was trading and limited time,, they didn't listen to anything I told them then just wanted me to drive out without answering a single question. I am very annoyed. Looking for someone who does what they say. Is there such a car dealer left?
I don't know why they have internet buying option. I was very clear what I was trading and limited time,, they didn't listen to anything I told them then just wanted me to drive out without answering a single question. I am very annoyed. Looking for someone who does what they say. Is there such a car dealer left?
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. George Chung, gchung@dicksautogroup.com
Had an unpleasant experience the 1st time I went, but to miscommunication there was a fallout. However the manager made sure to make amends and personally called me to be sure. Which is very rare these days given everybody's busy schedule. This felt very refreshing and cared for. The miscommunication was put aside, a perfect deal was struck keeping in mind of all my needs for a new car. The manager Chung, finance team as well as "Eros" the sales guy made sure to completely take care of the needs. Overall was a bliss experience in the end with an amazing deal, really appreciate the entire team's effort. Will definitely recommend this place and Eros to everyone who is looking for a new Hyundai.
Had an unpleasant experience the 1st time I went, but to miscommunication there was a fallout. However the manager made sure to make amends and personally called me to be sure. Which is very rare these days given everybody's busy schedule. This felt very refreshing and cared for. The miscommunication was put aside, a perfect deal was struck keeping in mind of all my needs for a new car. The manager Chung, finance team as well as "Eros" the sales guy made sure to completely take care of the needs. Overall was a bliss experience in the end with an amazing deal, really appreciate the entire team's effort. Will definitely recommend this place and Eros to everyone who is looking for a new Hyundai.
- Customer service
- 4.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Ed Silva, Service Manager, rfarr@dicksautogroup.com