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Excellence Auto Direct

3.7
(317 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Reviews

3.7
(317 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Price at the dealership was higher than posted online.

Price at the dealership was higher than posted online. Then told there was a $2,499 dealer mark-up. I immediately left and wondered how they ever sell a car with such tactics. A fair price on the internet turned into completely over-priced vehicle.l very quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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5.0

What a great experience we had with this dealership.

What a great experience we had with this dealership. My wife just bought a 2019 BMW X3 and everyone in the dealer were so helpfull in the process. Mlik, the finance manager helped us to get the best rate possible. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Bought a cargo van for our company and had a great

Bought a cargo van for our company and had a great experience! Buying another one next month!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Very pleased with my experience at this dealership.

Very pleased with my experience at this dealership. Isaac Kennedy was outstanding! Great personality and very knowledgeable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

I saw a Cadillac Escalade in cars.

I saw a Cadillac Escalade in cars.com and went to check the car, Bobby was my sales person. He explained the process to me and an hour later I drove home with my new Escalade. I highly recommend this dealership. Carlos Ware

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great dealer ship and amazing sales people I was greeted

Great dealer ship and amazing sales people I was greeted at the door with great energy and left with a car I was satisfied with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great dealer ship we came in looking to get a car for our

Great dealer ship we came in looking to get a car for our daughter as a graduation gift and Limon was our salesman and he was great help and the owner Matt was also great help as far as making sure we were satisfied with our purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Really nice experience buying a car from these guys my

Really nice experience buying a car from these guys my salesman Limon was great help and very patient with me and answered all my questions. he made it easier buying a car !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Really nice experience buying a car from these guys my

Really nice experience buying a car from these guys my salesman Limon was great help and very patient with me and answered all my questions. he made it easier buying a car !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Dealership is very dishonest in their vehicle price

Dealership is very dishonest in their vehicle price listings. The price shown on multiple online sites is several thousand less than the actual price they are going to charge you at time of purchase. The company purposefully fails to disclose to you that all it's vehicles are "certified" and the cost is an additional $2500. This additional cost is mentioned nowhere until you actually sit down with a sales rep. Wow. I was caught competently by surprise and couldn't believe they were actually trying to sell a vehicle this way......Totally deceptive business practices. I hope this garbage dealership goes under soon. Don't waste your time with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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