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Excellence Auto Direct

(406 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Reviews

(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Excellence Auto Direct from DealerRater.

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Wonderful Experience !

Very nice and helpful. They were honest about everything and we got the car we wanted. They provided what we needed and would definitely shop there again if we need another used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome

Very nice and helpful. They were honest about everything and we got the car we wanted and got a fair trade-in value for our old car. They provided what we needed and would definitely shop there again if we need another used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great

Great experience with Vladimar B. and the owner Matt actually came to help with the deal. No pressure to buy and listened to our needs and wants

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Wonderfull

Very nice people, easy to work with. Kegan and Matt didn't play any games. Go see these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best used cars

Kegan Lewless was awesome and patient. Answered all my questions and fears. The finance guy was awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful and friendly

Great company, easy process, no pressure. Ask for Kegan and Rob!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

My wife and I purchased a 2011 Lexus GX470 from Butch after her older model was totaled. He was very helpful and easy to work with. My wife loves the car. After a few days we noticed I minor issue with the plastic seam of the bumper separating while driving. I would have to pop it back into place. Not a big deal but not what you want to have on your 30k new to you Lexus. The manager Matt and Butch took care of it. They had to send it off to replace the part/clip or something. They put us in a loaner car too. When the car came back to them Butch noticed it was not repaired properly (I think the repair place took the cheap route instead of doing it right). Butch would have none of that and sent it back to be repaired correctly. THANKS BUTCH!!!! I am very impressed. Will recommend Excellence Auto Direct to my friends and buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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wonderful

Great service from Vladimir. Went of his way to make sure we were completely happy with the deal before finalising. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Services

I would recommend the dealership due to the very good overall experience I have had dealing with Vladimir on both the sales and servicing side. I haven't ever had any issues with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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happy

my experience with vladimir was great because he was friendly and informative but not pushy. He listened to us in order to recommend the right vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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