Flagstaff Subaru

4.0
(92 reviews)
Visit Flagstaff Subaru
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 8:00am–7:00pm
Tuesday 7:30am–6:00pm 8:00am–7:00pm
Wednesday 7:30am–6:00pm 8:00am–7:00pm
Thursday 7:30am–6:00pm 8:00am–7:00pm
Friday 7:30am–6:00pm 8:00am–7:00pm
Saturday 8:00am–5:00pm 8:00am–7:00pm
Sunday Closed Closed
New (928) 255-1444 (928) 255-1444
Used (928) 255-5228 (928) 255-5228
Service (928) 255-5744 (928) 255-5744

Reviews

4.0
(92 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Not good for those with bad credit not true either they...

Not good for those with bad credit not true either they don't finance for bad credit customers, in have done tried it and denied because they say one thing then say another thing, it was a trick to get people to come in just to set us up. No I know the trick they play on people like prey... I was going to trade in mine and get another vehicle due to medical and health, best thing for all consumers look for place To help, I.got sold a.bad car with loan that approves people with bad credit to get bad cars then run into problems horrible just sickening in was referred to them by dealerships hmmm time to be aware of this watch out on dealerships they send you to bad loan bank who sells bad cars in wanted a Nissan or ford escape denied over and over all I got was bad ford car terrible

5.0

I was very pleased and enjoyed working with Isaac Lau and...

I was very pleased and enjoyed working with Isaac Lau and Alex Levinson when I purchased my Altima. They both had great customer service, answered my questions and treated me with respect. Keep up the great work you two.

5.0

I purchased a pre-owned Toyota Camry Hybrid from this...

I purchased a pre-owned Toyota Camry Hybrid from this dealership. The staff was excellent! Thank you so much for all of the pictures and for working with me! I love my new car! Thank you!!!

5.0

Great experience

I worked with Josh Meadows, and he blew me away ion every way. I never felt pressured or had any negative experiences. Overall, a wonderful car buying experience, and I will come here again if I ever need another car.

5.0

Excellent Experience. Bought my SUV from Flagstaff...

Excellent Experience. Bought my SUV from Flagstaff Nissan On-line on a Monday. And Becky delivered it the next day to Tucson, in person to my front door. Bought through this dealership partly because of the rave reviews. I wasn't disappointed Great service and no pressure.. Thank you Becky and Isaac. Tom B. Tucson Arizona

1.0

A very disappointing and frustrating experience for over...

A very disappointing and frustrating experience for over 2 years! Ever since I bought a brand-new Forester two years ago, I've had issues with the front driver's side tire. The tire pressure has been going down from 37/38(!) to 30 EVERY TWO MONTHS or so, season/temperature/miles driven notwithstanding. I have repeatedly pointed out the problem to the service department, and every time they would come up with some "explanation" -- a puncture (nail), a puncture (bolt), frayed side of the tire... Had it replaced with a brand new tire ($180). No matter what they said, the problem would come back: two months or so later the low tire pressure sign would come back on. The car is in the shop as I type, and guess what excuse they came up with this time -- that we don't pump the tire up enough! (see above -- always pump it up to 37/38) LOL and LOL. Ridiculous! What is it -- a corporate conspiracy not recognizing a more serious issue, in order to avoid a recall? Or a plain incompetency? In any event, a very bad experience. Will definitely avoid their service in the future.

5.0

I highly recommend Flagstaff Subaru for helping me out...

I highly recommend Flagstaff Subaru for helping me out with my dilemma. Kudos to Grant, finance manager, for helping me out when I left my car key inside my vehicle. Great job, Grant and Flagstaff Subaru!!!

5.0

Kurtis Jones

Easy process buying my new car! Was in and out of the dealership in under 2 hours! Got the vehicle I have been looking for for a while now. Keep up the great work guys!

1.3

Unprofessional and untrustworthy

We were so disappointed in the lack of professionalism, transparency, and honesty that the staff at Flagstaff Subaru demonstrated. James started off friendly, although a bit intense, but turned completely volatile and defensive, as soon as the car was purchased. He was unable to have a respectful conversation without losing his temper. Grant was fairly professional and well- intentioned, but left us stranded several times in his office (for over an hour), as well as standing outside, standing at the front desk, and inside the shop. Cole (the manager) was extremely cold, never gave us direct eye contact after we paid for the vehicle, and has yet to follow up with me about the inspection list I requested. As soon as we attempted to leave the lot, the windows stopped working, and we had to go inside to get help. They all seemed frustrated and hardly payed attention to us. Someone did a quick fix, and we left the lot. As soon as we got home, the windows broke again, and we had to drive back across town to ask for it to be fixed. No one seemed to care, or express an apology. I have called Cole and Grant several times about still not having received the car inspection list, and have not received a call back from either. They don;t pick up, and all of their voicemail boxes are full. Figures! It is very clear that as soon as the money portion of the deal is set, the staff could not care less about their customers. I've since heard similar takes on Flagstaff Subaru. Having Cole in a manager position was truly astounding to my partner and I, as he demonstrated the least amount of professionalism out of the bunch. He lacks basic people skills, not to mention any sort of managerial skills or basic customer service abilities. Lastly, no staff member at Flagstaff Subaru was taking any precautions to social distance, wipe down vehicles before/after test drives and purchasing. No one was wearing masks (except for my partner and I) and no one was maintaining distance. it was appalling! Several folks drove our vehicle before we took it home (they had to work on the windows two separate times, fill the tank- as they delivered it to us completely empty, and went inside the vehicle for several reasons). For such a large business to be taking such a careless approach to serving the community during COVID-19 was beyond upsetting. If you are immune-compromised or come in contact with folks who are, DO NOT step foot inside this facility and do not touch the vehicles! We'll be sure to share with friends and family not to give business to Flagstaff Subaru; we were unfortunately too late to hear this intel ourselves.

1.2

Unprofessional and untrustworthy

We were so disappointed in the lack of professionalism, transparency, and honesty that the staff at Flagstaff Subaru demonstrated. James started off friendly, although a bit intense, but turned completely volatile and defensive, as soon as the car was purchased. He was unable to have a respectful conversation without losing his temper. Grant was fairly professional and well- intentioned, but left us stranded several times in his office (for over an hour), as well as standing outside, standing at the front desk, and inside the shop. Cole (the manager) was extremely cold, never gave us direct eye contact after we paid for the vehicle, and has yet to follow up with me about the inspection list I requested. As soon as we attempted to leave the lot, the windows stopped working, and we had to go inside to get help. They all seemed frustrated and hardly payed attention to us. Someone did a quick fix, and we left the lot. As soon as we got home, the windows broke again, and we had to drive back across town to ask for it to be fixed. No one seemed to care, or express an apology. I have called Cole and Grant several times about still not having received the car inspection list, and have not received a call back from either. They don;t pick up, and all of their voicemail boxes are full. Figures! It is very clear that as soon as the money portion of the deal is set, the staff could not care less about their customers. I've since heard similar takes on Flagstaff Subaru. Having Cole in a manager position was truly astounding to my partner and I, as he demonstrated the least amount of professionalism out of the bunch. He lacks basic people skills, not to mention any sort of managerial skills or basic customer service abilities. Lastly, no staff member at Flagstaff Subaru was taking any precautions to social distance, wipe down vehicles before/after test drives and purchasing. No one was wearing masks (except for my partner and I) and no one was maintaining distance. it was appalling! Several folks drove our vehicle before we took it home (they had to work on the windows two separate times, fill the tank- as they delivered it to us completely empty, and went inside the vehicle for several reasons). For such a large business to be taking such a careless approach to serving the community during COVID-19 was beyond upsetting. If you are immune-compromised or come in contact with folks who are, DO NOT step foot inside this facility and do not touch the vehicles! We'll be sure to share with friends and family not to give business to Flagstaff Subaru; we were unfortunately too late to hear this intel ourselves.