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Reviews

Average Ratings

4.0
32 lifetime reviews.
  • worth the drive

    Service was awesome, and definitely made it worth the drive from Denton!

    Dealer Response

    Awesome! Thank you for your review and kind words. We appreciate your business! Please come back to visit with us again.


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    Service was awesome, and definitely made it worth the drive from Denton!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome! Thank you for your review and kind words. We appreciate your business! Please come back to visit with us again.


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  • Service & Repair review

    Doug Spivey did an excellent job in handling the whole experience of service and repairs on my vehicle. As always I continue to receive from Doug ...

    Dealer Response

    Thank you for your kind words, we truly appreciate your continued business with us. Happy new year.


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    Doug Spivey did an excellent job in handling the whole experience of service and repairs on my vehicle. As always I continue to receive from Doug and his Tech.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words, we truly appreciate your continued business with us. Happy new year.


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  • A palace in Customer service

    As always a red carpet experience. Superb customer service, precise work, and Royal treatment. You guys by far are the best... and as usual Thanks...

    Dealer Response

    Allison, thank you for reviewing us and Erick in particular! We love giving the red carpet treatment to our customers!


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    As always a red carpet experience. Superb customer service, precise work, and Royal treatment. You guys by far are the best... and as usual Thanks Erick Rancher for your expertise and great workmanship.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Allison, thank you for reviewing us and Erick in particular! We love giving the red carpet treatment to our customers!


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  • Communication

    I had an 11 o'clock with a salesman to purchase a used car. When I got to the dealer I was greeted by a salesman I told her who I was looking for ...

    Dealer Response

    Hello Teezy, thank you for bringing this to my attention. I do apologize for the lack of customer service and I would like to try to make things ...


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    I had an 11 o'clock with a salesman to purchase a used car. When I got to the dealer I was greeted by a salesman I told her who I was looking for an she escorted me to his desk. She told me that my salesman was with another customer and asked me if I wanted another salesman I told her no because I wanted to deal with the person I was already talking to. After a 15 or 20 minute wait my salesman never showed up so I left. I text my salesman told him that I did show up and I was leaving. He text me back and told me that I shouldn't have left just because he was late and that I should come back and look at the car because somebody else was coming to look at it. I told the salesman no because of the lack of communication. But will put the icing on the cake for me was when he text me back and told me that the car was sold this morning. This experience was a complete waste of my time and gas. I wouldn't buy a piece of candy from these people let alone a car.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Teezy, thank you for bringing this to my attention. I do apologize for the lack of customer service and I would like to try to make things right. Can you please contact me when you have a moment? Chris Sanchez - csanchez@Group1Auto.com


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  • Communication

    I had an 11 o'clock with a salesman to purchase a used car. When I got to the dealer I was greeted by a salesman I told her who I was looking for ...

    Dealer Response

    Hello Teezy, thank you for bringing this to my attention. I do apologize for the lack of customer service and I would like to try to make things ...


    Show Full Review

    I had an 11 o'clock with a salesman to purchase a used car. When I got to the dealer I was greeted by a salesman I told her who I was looking for an she escorted me to his desk. She told me that my salesman was with another customer and asked me if I wanted another salesman I told her no because I wanted to deal with the person I was already talking to. After a 15 or 20 minute wait my salesman never showed up so I left. I text my salesman told him that I did show up and I was leaving. He text me back and told me that I shouldn't have left just because he was late and that I should come back and look at the car because somebody else was coming to look at it. I told the salesman no because of the lack of communication. But will put the icing on the cake for me was when he text me back and told me that the car was sold this morning. This experience was a complete waste of my time and gas. I wouldn't buy a piece of candy from these people let alone a car.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Teezy, thank you for bringing this to my attention. I do apologize for the lack of customer service and I would like to try to make things right. Can you please contact me when you have a moment? Chris Sanchez - csanchez@Group1Auto.com


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  • service deat

    my experience was reaaly good and Joe Ramos is an exellent employee

    Dealer Response

    Thank you Mauro for the kind words about Joe! We look forward to your business with us again!


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    my experience was reaaly good and Joe Ramos is an exellent employee

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Mauro for the kind words about Joe! We look forward to your business with us again!


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  • My experience with my advisor was not a good one.

    My experience with my advisor was not a good one. Doug does not have a sense of customer service and he acted like he did not want to assist me. ...

    Dealer Response

    Thank you for bringing this to my attention. I apologize for what happened regarding the warranty. I would like an opportunity to fix this and to ...


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    My experience with my advisor was not a good one. Doug does not have a sense of customer service and he acted like he did not want to assist me. I had some questions IRT my warranty. I brought the car 6 1/2 month ago and I purchased the extended warranty plan. This is my first time getting my car service at the dealership that I purchased my car from. I am not happy with the services that I received, coming from California to Texas and having experience good customer service at car dealerships in my past, I would rank the finance department(who i called and had questions about the warranty I purchased), and my advisor a UNSAT. In the future, I will take my business somewhere else. When I am spending money, especially at a dealership that sells luxury cars, my expectations for the services, should be an outstanding rewardable experience.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I apologize for what happened regarding the warranty. I would like an opportunity to fix this and to earn your business, please contact me at (817) 461-2222. I look forward to speaking with you. Philip Southwick, General Manager (817) 461-2222 psouthwick@Group1Auto.com


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  • Great experience!

    Desiree Williams and Ken Clark we're great to work with. I dreaded coming in to a dealership Bc of bad experiences in the past. They were kind and...

    Dealer Response

    Thank you for the kind words about Desiree and Ken! We are thrilled that you had such a wonderful car buying experience here with us! We thank you...


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    Desiree Williams and Ken Clark we're great to work with. I dreaded coming in to a dealership Bc of bad experiences in the past. They were kind and had great customer service. Desiree is not your typical 'used car salesperson'. She was very caring and personable. She made car buying a great experience. I would definitely come back. Only thing I can see as a negative is Desiree needs a bigger office with better chairs. She will become a great salesperson and deserves it for the comfort of her customers. Ken Clark was also awesome to work with. Explained everything really well and worked very hard with the banks to get me approved.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words about Desiree and Ken! We are thrilled that you had such a wonderful car buying experience here with us! We thank you for your business and look forward to your next visit!


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  • Worst experience ever

    I have to say I received the worst service when I wanted to purchase a new Cadillac SRX. I finally left disappointed after the salesman would neve...

    Dealer Response

    Thank you for your feedback about your experience with one of our salesman because that should not have happened. I want to use your case as a lea...


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    I have to say I received the worst service when I wanted to purchase a new Cadillac SRX. I finally left disappointed after the salesman would never call back as promised. I went to Sewell of Grapevine and was treated so amazing. I text the salesman back and told him I took my business else where and he called me "weak". That has to be the first time in all my car buying or buying anything for that matter. I got my car and he didn't get a sale so I think we know who the weak one is.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback about your experience with one of our salesman because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at PHONE so I can learn more? Philip Southwick General Manager


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  • Great Customer Service

    We took our '13 XTS in for scheduled maintenance,oil change and tire rotation, and to correct an issue with the navigation system. Cadillac of Arl...

    Dealer Response

    Raley, thank you for having your scheduled maintenance done with us! We are thrilled to hear the experience was almost painless!


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    We took our '13 XTS in for scheduled maintenance,oil change and tire rotation, and to correct an issue with the navigation system. Cadillac of Arlington bent over backwards to accommodate us with a satisfactory loaner vehicle to meet our needs while they had our vehicle. Within 2 hours we got an email and a call that our vehicle service was completed. The car was returned clean - it hadn't been washed since monsoon like rains several days prior - and ready to go. An almost painless experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Raley, thank you for having your scheduled maintenance done with us! We are thrilled to hear the experience was almost painless!


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