Crain Kia of Bentonville

Still currently waiting after 2 and a half hours for a brake light repair. No idea what’s going on. I will now have to leave it there overnight.

How can a dealership not stock parts. Brought sportage in due to indicator light but a part was needed. Took 3 days to get the part then had to schedule... service, now at a week. Get repair stared found another part was needed, 2 wait plus the weekend only to discover after having to call at almost 4pm and get someone to walk out to the shop to check that ANOTHER part is needed. Another 2 day wait. It’s going to be almost 2weeks to get the repair completed with the majority of the time from waiting on parts.

Service was standard oil change, etc., plus a part replacement. I was in and out in about 30 minutes. Service manager was courteous and professional... and price was very reasonable.

Very easy and stress free experience buying a new Kia crossover, our first kia and first new car. No pressure. Allowed multiple test drives. Salesperson... helped secure a very fair deal including a favorable price for the trade in. Discussed all available options on leasing/purchase upfront . Clear documentation, no forced up-selling, no shady hidden fees. Wish all dealers were like this.

Kia has had my car for a week - ordered a part that took three days plus weekend so 5 days - to discover it needed another part which will take 3 more... days - really do not understand why a Kia dealer doesn't keep Kia parts - I mean it's sparks plug/ wires / simple parts that you would think they would have there ???? Really confused !!!!!

I was very satified with service & friendly staff.

Sam is a very good salesman but the wait for the finance manager to complete the transaction was way too long.

I don't know if johnny is his real name but the Bentonville salesman made the car buying experience friendly and easy. It took some time to see what I... was qualified for but "johnny" made sure my family and I was taken care of. He gave great feedback on the vehicles plus made sure I understood. Thanks again I love my new Kia with low mileage.

That was a great experience. Everyone was great and went out of their way to accommodate my needs!

Great experience buying a new car. Best price in the four state region. Love the new Kia Niro!