Crain Kia of Bentonville

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 23, 2018

    Still currently waiting after 2 and a half hours for a brake light repair. No idea what’s going on. I will now have to leave it there overnight.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    April 9, 2018

    How can a dealership not stock parts. Brought sportage in due to indicator light but a part was needed. Took 3 days to get the part then had to schedule... service, now at a week. Get repair stared found another part was needed, 2 wait plus the weekend only to discover after having to call at almost 4pm and get someone to walk out to the shop to check that ANOTHER part is needed. Another 2 day wait. It’s going to be almost 2weeks to get the repair completed with the majority of the time from waiting on parts.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 3, 2018

    Service was standard oil change, etc., plus a part replacement. I was in and out in about 30 minutes. Service manager was courteous and professional... and price was very reasonable.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 29, 2018

    Very easy and stress free experience buying a new Kia crossover, our first kia and first new car. No pressure. Allowed multiple test drives. Salesperson... helped secure a very fair deal including a favorable price for the trade in. Discussed all available options on leasing/purchase upfront . Clear documentation, no forced up-selling, no shady hidden fees. Wish all dealers were like this.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    January 16, 2018

    Kia has had my car for a week - ordered a part that took three days plus weekend so 5 days - to discover it needed another part which will take 3 more... days - really do not understand why a Kia dealer doesn't keep Kia parts - I mean it's sparks plug/ wires / simple parts that you would think they would have there ???? Really confused !!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 17, 2017

    I was very satified with service & friendly staff.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    August 28, 2017

    Sam is a very good salesman but the wait for the finance manager to complete the transaction was way too long.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 28, 2017

    I don't know if johnny is his real name but the Bentonville salesman made the car buying experience friendly and easy. It took some time to see what I... was qualified for but "johnny" made sure my family and I was taken care of. He gave great feedback on the vehicles plus made sure I understood. Thanks again I love my new Kia with low mileage.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 31, 2017

    That was a great experience. Everyone was great and went out of their way to accommodate my needs!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 20, 2017

    Great experience buying a new car. Best price in the four state region. Love the new Kia Niro!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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