My guy Igor was great. Worked his butt of for me and we must have walked a mile together searching for what was perfect for us and Igor indeed did that.... I would highly recommend buying from these people.
I had the best worst service I've ever had. Less than 3 days into buying my truck and the check engine light came on. My wife was scared for future issues... with a new purchase car and wanted to get ride of it. Chris (the service manager) Kody ( the sales associate) and the rest of his team showed exceptional customer service. Everyone was so helpful, nice, respectful and wanted to ensure I was happy with their service, their company and with my purchase. So I ended up keeping the truck because of everyone's exceptional service. The only reason I did not leave a 5 star review was because I was shown the worst customer service I've ever received from George they call him G4 (the owners son). I was waiting over 2 hours to speak with George and he refused to talk to me. He stayed in his office the whole time. He would call his associates in the office over the intercom and refused to see the customers buying vehicles from his fathers dealership. How awful of a thing to do. 5 stars for CalCars team and 0 stars for George G4.
I came in looking for an Xterra and had a 2002 Xterra to trade in. They happened to have a 2012 with very low miles and G4 helped me out and made me a... sweet deal. I felt very comfortable buying a car from him.
Absolutely disappointed with the LACK of contact...service ...or even a RESPONSE from the dealer. Ended up paying out of pocket. I was told I would receive... a phone call. I never did.
Kody made buying this car easy thanks cals auto made get a car we liked easy told kody are payment range and we got it
Emmanuel presented Intelligently, efficiently,and interested in our needs. He was Pleased to show us 2 cars or any other cars that we might be interested... in. He was patient, well dressed, and smelled good. He acted like it was a pleasure to serve us. He offered to help us if we had any future questions. (We are both in our 80's, so we were glad to be offered that opportunity.) Emmanuel couldn't have been better. I do have a question about the financial page. Emmanuel properly introduced us to Carolyn in the office. She read to us the various charges we would be paying for the car we chose. When she came to line for"Docs" she said the company charges $150 for Docs, and that she deducted $75.00 of that $150.00 amount for us. I looked at her when she quoted that amount to see a slight steely glint in her eyes. I decided not to say anything right then. We checked with our son, Dean, this AM and he said that he was at the table when Emmanuel had told us earlier that the company charges $75.00 for "Docs" , and that they decided to delete the $75 that was usually charged for Docs. Someone told us that $150 would be an outrageous amount to pay for Docs. So was Carolyn mistaken??
We bought a used Truck a few days ago. George called my husband to set up a time to see Josh. He was very professional and was able to get our payments... where we were comfortable with. We then saw Steve in financial and he too was very nice. So overall, our experience with CAL'S was a good one and would recommend them to anyone looking to buy a good new or used vehicle!!
Wasn't impressed with your service yesterday. We decided to leave half an hour prior to closing as our son was agitated and hungry due to we had spent... 3 hours there by that point. We felt your employees had no idea how to handle people who had filed bankruptcy which we were told over the phone that you do. Honestly we felt we could have gotten much better service at the downtown Honda because they would have at least shown us the cars meant for our situation vs just showing us low priced cars and saying oh sorry the banks wont approve that so let's show you this 3rd car and try pressuring you in to the vehicle because it was deemed a fantastic deal by multiple people. So now I'm very upset with the fact that I feel you wasted my time as a customer as it was clear you were trying to make a sale vs caring about their needs and wants. I am betting you most likely ran our credit with every bank possible vs just having a dedicated bank for our situation.
Working working with Jared was a smooth process that made me feel that you really cared about me getting into the car that I wanted and needed. Next time... I need a new car I'm coming back here and I'm looking him up.
I got the pleasure of working with Jared Wahl. He gave me excellent customer service and fulfilled my needs beyond measure. Cals auto is very fortunate... to have such a wonderful employee apart of the team.