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13 lifetime reviews.
The sales and service people were all very nice. We had an issue with our truck passing by on HWY 71. They got us in and while we were waiting my husb...and talked with the sales people about a new Jeep..We did not buy that day but we will buy and service our truck there from now on..
My review of June 17th explained my frustration in having taken my new Jeep in for the forth time for an engine noise, only to be met with a condescen...ding owner/manager who later replied that he wants to talk about my experience. He sure didn't want to talk about it that day. FOLLOW-UP: the following week I took my Jeep to a dealer in Leavenworth. I honked at the service door and they motioned me to drive in. The service manager was sitting on a stool near where I pulled the vehicle in. As soon as I stepped out, he said "sounds like you have a water pump problem". I told him I was impressed with the fast diagnosis that didn't even require him to lift the hood, and he said "this is a known issue on some of these Wranglers, any decent dealer should have recognized it on the spot". They replaced the water pump under warranty and I have had no issues whatsoever since then. This confirmed the extent of my terrible service experience in Platte City. There is simply no place in business for an "owner" to take a defensive position on a terrible service experience and then invite me to leave his lot. Especially since I bought the vehicle there. I have been a Platte County resident for over 25 years, and was a former business owner for 10 years, back when "small town service" meant something. Rest assured, Speedway Motors will get my next Jeep purchase.
Under new management, come on in!
Best experience we have ever had buying a vehicle. Fast, friendly service, with no stress during the buying process. Would recommend this dealership t...o anyone.