Reviews

Average Ratings

4.7
447 lifetime reviews. Includes reviews of Casey Subaru from DealerRater.com
  • Excellent Customer Service
    September 20, 2017

    Just wanted to say thanks again to Mike Liggins at Casey VW service for always going out of his way to make sure that my 2010 VW Jetta TDI and 201...

    Casey Volkswagen Subaru

    Thank you for your review. We understand that servicing your vehicle can be a stressful endeavor, and if we are able to provide customer service t...


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    Just wanted to say thanks again to Mike Liggins at Casey VW service for always going out of his way to make sure that my 2010 VW Jetta TDI and 2017 Jetta GLI are taken care of everytime I bring them in for service. Keep up the excellent work and excellent customer service Mike.... Thanks again Corey Johnson

    Does recommend this dealer
    Came in for service or repair
    Casey Volkswagen Subaru

    Thank you for your review. We understand that servicing your vehicle can be a stressful endeavor, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track. Mike Liggins, and all of our staff, believe in providing personalized service! We look forward to another opportunity to work with you at our location for any of your vehicle needs, have a great day!


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  • Great service!
    September 17, 2017

    Lauren was amazing! We bought a new car and decided to start a new policy as well. She made an otherwise stressful situation into a pleasant one...

    Casey Volkswagen Subaru

    Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff frien...


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    Lauren was amazing! We bought a new car and decided to start a new policy as well. She made an otherwise stressful situation into a pleasant one! She was very friendly and personable. Thank you for helping us!!

    Does recommend this dealer
    Casey Volkswagen Subaru

    Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff friendly. Casey Volkswagen is here for all of your service and car buying needs, and we look forward to seeing you in the future! Thanks again.


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  • Informative, Courteous, Professional
    September 14, 2017

    Welcoming experience; no pressure sales. Comfortable environment for the first time single mom. Worth the hour drive from Virginia Beach. I was of...

    Casey Volkswagen Subaru

    We want to thank you for taking time out of your day to leave us this awesome review and rating! Our dedication to delivering our customers with s...


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    Welcoming experience; no pressure sales. Comfortable environment for the first time single mom. Worth the hour drive from Virginia Beach. I was offered the best price of all the major VW dealerships and even received a gift from my salesman Trey!

    Does recommend this dealer
    Casey Volkswagen Subaru

    We want to thank you for taking time out of your day to leave us this awesome review and rating! Our dedication to delivering our customers with satisfied vehicle purchases and ensuring they receive the ultimate Casey Volkswagen experience is a goal we strive to accomplish with everyone. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We look forward to working with you again and hope you have a good day.


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  • Communication Error

    This dealership called me back after we couldn't negotiate on a deal last month. I come in and sit down for not even 5 minutes and I am told that ...

    Dealer Response

    We are sorry to hear that you feel as if we wasted your time. Customer satisfaction is always our top priority. As a company, this is not represen...


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    This dealership called me back after we couldn't negotiate on a deal last month. I come in and sit down for not even 5 minutes and I am told that they would not be able to make a competive offer compared to last month without actually working any numbers for me. I also did not even get to speak with the sales manager, James, who the appointment was supposedly with. Thank you for not only wasting my time, but my family's time as well.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry to hear that you feel as if we wasted your time. Customer satisfaction is always our top priority. As a company, this is not representative of the way we treat our customers. If there is anything that we can do at this point to rectify the situation, please let us know. We are doing a comprehensive review of our company's procedures to ensure that something like this never occurs. Thank you for your time and we hope this experience does not discourage you from visiting our dealership again.


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  • Service
    August 31, 2017

    I have taken by VW to the dealership to have it serviced for many years. Mike has always been friendly and helpful. Thanks for the awesome ser...

    Casey Volkswagen Subaru

    It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting ...


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    I have taken by VW to the dealership to have it serviced for many years. Mike has always been friendly and helpful. Thanks for the awesome service.

    Does recommend this dealer
    Came in for service or repair
    Casey Volkswagen Subaru

    It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of having your vehicle serviced can be stressful, we pride ourselves in making it as comfortable and smooth as possible for you. Have a great day!


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  • Excellent work
    August 30, 2017

    I had an 8am appointment for a Virginia annual inspection and a 24,000 mile service. I was taken care of immediately and was ready by 9:15. Every...

    Casey Volkswagen Subaru

    Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff frien...


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    I had an 8am appointment for a Virginia annual inspection and a 24,000 mile service. I was taken care of immediately and was ready by 9:15. Everyone were courteous and did a good job. Thanks John Reese.

    Does recommend this dealer
    Came in for service or repair
    Casey Volkswagen Subaru

    Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff friendly. Our staff enjoyed catering to your needs as much as you enjoyed your experience. If you're in need of anything vehicle related, don't hesitate to contact us.


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  • Venus, John, and the team are excellent!
    August 27, 2017

    My 5000 mile service with Casey Subaru was fantastic. The staff was patient, courteous, and worked through problems found with the vehicle with me...

    Casey Volkswagen Subaru

    Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goa...


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    My 5000 mile service with Casey Subaru was fantastic. The staff was patient, courteous, and worked through problems found with the vehicle with me as equals. I highly recommend Casey for a positive automotive experience.

    Does recommend this dealer
    Came in for service or repair
    Casey Volkswagen Subaru

    Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!


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  • Thrilled with my new Subaru
    August 21, 2017

    I was torn between the Ford Explorer and the Subaru Forester. Headroom/legroom and gas mileage were two of my main considerations. And price, of c...

    Casey Volkswagen Subaru

    Congratulations on your new Subaru! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to ...


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    I was torn between the Ford Explorer and the Subaru Forester. Headroom/legroom and gas mileage were two of my main considerations. And price, of course. Subaru was fine with my decision to check out both vehicles. (They probably knew I would be back.) The Forester had more headroom and legroom than the Explorer even though it was a smaller SUV model, and for the same reason the Forester easily beat the Explorer price. For the final tip of the scales, the Forester gets double the gas mileage of the Explorer. Felix made sure I was satisfied with the final deal and Tish has been super in the service department. I love the Subaru with all of the safety features and the smooth, comfortable ride. Thanks, Casey!

    Does recommend this dealer
    Casey Volkswagen Subaru

    Congratulations on your new Subaru! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to deliver this. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you by being patient and taking the time to find the vehicle that best suited your needs. We look forward to working with you again and hope you have a good day.


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  • Excellent Professional Experience
    August 5, 2017

    I just drove home in a 2018 Outback from Casey Subaru. From initial ordering through delivery, it was an excellent experience. While my impression...

    Casey Volkswagen Subaru

    We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers sati...


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    I just drove home in a 2018 Outback from Casey Subaru. From initial ordering through delivery, it was an excellent experience. While my impression is that you couldn???t go wrong with any of the friendly employees there, I found it particularly pleasant to deal with their salesman Clayton Moats. From agreeing on cost, through delivery, he made the entire experience a pleasure. Clayton???s a real gentleman, knows his stuff, and knows how to treat a customer. He even came to my home in Williamsburg to drive me to Casey on the day of delivery. The whole delivery process took a while, but that was mostly because Clayton gave me such a thorough briefing on all the bells and whistles on the new Outback (there are many). Overall enjoyable experience.

    Does recommend this dealer
    Casey Volkswagen Subaru

    We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey Subaru experience, so we're glad you were able to get a worthy experience and a vehicle you wanted. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.


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  • Purchase of 2017 Subaru Outback via Trey Leggett July, 2017
    August 4, 2017

    My purchase of this vehicle in late July 2017 was greatly facilitated by the expertise and professionalism of the salesperson (Mr. Trey Leggett). ...

    Casey Volkswagen Subaru

    We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers sati...


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    My purchase of this vehicle in late July 2017 was greatly facilitated by the expertise and professionalism of the salesperson (Mr. Trey Leggett). He immediately identified my primary reasons for my interest in Subaru (safety factors and trade-in value retention) and explained the relevant features of available options at a level tailor-made to my understanding level. He addressed all of my concerns in a very coherent manner. G.M. "Mac" Sisson, Gloucester Point, VA

    Does recommend this dealer
    Casey Volkswagen Subaru

    We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases, so we're glad you were able to get a worthy experience and a vehicle you wanted. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.


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