Cadillac of Fayetteville

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
14 lifetime reviews.
  • 5.0 out of 5
    July 15, 2020

    Everyone at this dealership went out of their way to find me my perfect vehicle at my stated price. There was no pressure to add on options I didn't want.... They were respectful of my needs and overall a pleasure to work with. Massive thanks to Roger, Matt, and Ray!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 21, 2019

    Service department has always been very cordial. Especially Terry. Service is prompt and delivered as promised. Costs is high but it is Cadillac.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Cadillac of Fayetteville! Thank you so much again for... your feedback! We hope you have a great day!

  • May 8, 2014

    I arrived 10 minutes before the dealership opened and the service representative was already taking cars in for service. I was promptly greeted and given... the information that there was one car ahead of me for service but that the car would be ready within the hour. I was ushered to the waiting area and given the remote to the TV, offered coffee and told where the bathroom was just in case. I watched the local news and before I realized it, my car was ready. The service tech addressed all of my concerns. I was given the keys and my car was available just outside the front door. I cant ask for a better experience. Thanks Cadillac of Fayetteville!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 8, 2019

    All ways a great visit at my dealership I have owned My cars and only take them to this dealership

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

  • 4.0 out of 5
    April 16, 2019

    Brought vehicle in for Oil Change. This is where I normally my vehicle for all of my service needs.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we really appreciate your feedback! Thank you again for choosing Cadillac of Fayetteville and we hope to see you again.

  • 5.0 out of 5
    April 4, 2019

    My experience was very professional and pleasant. Services was prompt and timely Excellent customer service and support Strive to please

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome ...day!

  • 5.0 out of 5
    August 21, 2018

    Had tires and warranty work done and was very please with the service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!

  • 5.0 out of 5
    August 19, 2018

    Excellent customer service. The staff is awesome and very friendly and courteous!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cadillac of Fayetteville and we hope to see you... again.

  • 1.0 out of 5
    August 15, 2018

    Nothing was good about my experience, my visit cost me $853.00, more than I planned for. My windshield was crack and cost me $500 out of pocket, I was... told that a ball joint on my car could not be replace without replacing the lower control arm, after given a estimate for replacing for a ball joint. which I found out after the fact ,is not correct.

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lawrence, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are ...disappointed to hear that yours was not up to par. Please contact us at (910) 364-9988 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    May 16, 2018

    Always courteous and respectful of the customers time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews