Cadillac of Fayetteville

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
13 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 21, 2019

    Service department has always been very cordial. Especially Terry. Service is prompt and delivered as promised. Costs is high but it is Cadillac.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Cadillac of Fayetteville! Thank you so much again for... your feedback! We hope you have a great day!

  • 5.0 out of 5
    May 8, 2019

    All ways a great visit at my dealership I have owned My cars and only take them to this dealership

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

  • May 8, 2014

    I arrived 10 minutes before the dealership opened and the service representative was already taking cars in for service. I was promptly greeted and given... the information that there was one car ahead of me for service but that the car would be ready within the hour. I was ushered to the waiting area and given the remote to the TV, offered coffee and told where the bathroom was just in case. I watched the local news and before I realized it, my car was ready. The service tech addressed all of my concerns. I was given the keys and my car was available just outside the front door. I cant ask for a better experience. Thanks Cadillac of Fayetteville!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    April 16, 2019

    Brought vehicle in for Oil Change. This is where I normally my vehicle for all of my service needs.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, we really appreciate your feedback! Thank you again for choosing Cadillac of Fayetteville and we hope to see you again.

  • 5.0 out of 5
    April 4, 2019

    My experience was very professional and pleasant. Services was prompt and timely Excellent customer service and support Strive to please

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome ...day!

  • 5.0 out of 5
    August 21, 2018

    Had tires and warranty work done and was very please with the service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!

  • 5.0 out of 5
    August 19, 2018

    Excellent customer service. The staff is awesome and very friendly and courteous!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cadillac of Fayetteville and we hope to see you... again.

  • 1.0 out of 5
    August 15, 2018

    Nothing was good about my experience, my visit cost me $853.00, more than I planned for. My windshield was crack and cost me $500 out of pocket, I was... told that a ball joint on my car could not be replace without replacing the lower control arm, after given a estimate for replacing for a ball joint. which I found out after the fact ,is not correct.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Lawrence, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are ...disappointed to hear that yours was not up to par. Please contact us at (910) 364-9988 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    May 16, 2018

    Always courteous and respectful of the customers time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 1, 2014

    This has been a wonderful experience!!!!! From the moment we pulled into the dealership to the time we signed the papers and drove out with our beautiful... new 2013 SRX Cadillac. I want to highlight my experience with Michael Callahan!!!! He met us with a smile that would melt Alaska. He is a true example of what a salesman should be. He is very kind, listens to your needs, explains in detail any question you might have. we had called another dealership b/4 we called Fayetteville. I had promised them we would visit and see what they had. I was pretty much hooked on Fay but I had made a commitment and I kept it. Well, we could have saved a little had we purchased with them but I wanted to do business with Michael, that is how much I trusted him. The rest is history, I call my car "Angel Dust". IN closing I want to tell you what an assist Michael is to your dealership. Every one I met is absolutely wonderful and seems they have PR pretty well in play. Thank you again for a wonderful experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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