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Reviews

Average Ratings

4.8
1032 lifetime reviews. Includes reviews of Criswell Acura from DealerRater.com
  • Excellent service, knowledgeable staff, great financing!
    June 20, 2017

    Great experience purchasing a new RDX! We love the car and Ty Pearmon was very knowledgeable about all the bells and whistles! Returned a week ...


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    Great experience purchasing a new RDX! We love the car and Ty Pearmon was very knowledgeable about all the bells and whistles! Returned a week later to have railings installed, they gave me a ride to and from the dealership and although some minor bumps Dontae Butler was very apologetic and couldn't do enough to help navigate the extra wait, etc. The railings look great!! Very courteous and friendly staff!

    Does recommend this dealer

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  • Great experience
    June 16, 2017

    Everyone is courteous. Ty answered all of my questions on the car. On the finance part, Angela was able to work with me so that I was able to p...


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    Everyone is courteous. Ty answered all of my questions on the car. On the finance part, Angela was able to work with me so that I was able to purchase a car on my terms......... THANKS!!!!!!

    Does recommend this dealer

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  • Professional and informative
    June 13, 2017

    Ty Pearmon did an excellent job explaining the pros and cons to purchasing my MDX, we have recommended our friends that are considering buying an ...

    Criswell Acura

    Dear Onetooth23, thank you very much for your business and your positive review of Ty, Dawn and Criswell Acura. I am very pleased that you liked ...


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    Ty Pearmon did an excellent job explaining the pros and cons to purchasing my MDX, we have recommended our friends that are considering buying an SUV. He was very knowledgeable about industry safety standards that convenced me to purchase at Criswell Acura

    Does recommend this dealer
    Criswell Acura

    Dear Onetooth23, thank you very much for your business and your positive review of Ty, Dawn and Criswell Acura. I am very pleased that you liked our purchase process and Ty's approach to showing you the benefits of the excellent Acura's that we represent. Safety and understanding the somewhat complex systems in the new Acura's is a high priority for us and most of our clients. Enjoy your Acura MDX and if you need additional assistance, the entire Criswell Acura team is here for you. We will see you at your first maintenance service. SIncerely, Lamont Randall, Sales Manager 443-482-3200


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  • Not very helpful after purchase
    May 16, 2017

    I purchased a brand new 2017 acura tlx from this dealership. Everything was great until after the purchase. I've called with a question or two in ...


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    I purchased a brand new 2017 acura tlx from this dealership. Everything was great until after the purchase. I've called with a question or two in the past and left a message but never with a returned call. My temp tag is almost expired and I have not heard anything about my plates that I should be getting. I have called and its extremely difficult to get someone on the line. It seems as though the phone is only answered for initial sales but after purchase customer service goes down the drain.

    Does not recommend this dealer

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  • Excellent Experience From Begining to End!!
    May 15, 2017

    Just purchased a 2014 Audi A7 from Criswell. This is now the eighth car I've purchased from the dealership and for good reason. From the top down...

    Criswell Acura

    Dear vbucci, thank you very much for purchasing your 8th vehicle from Criswell and thank you as well for your great review of Vance, Dawn, Bernie...


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    Just purchased a 2014 Audi A7 from Criswell. This is now the eighth car I've purchased from the dealership and for good reason. From the top down I've always enjoyed excellent service and the security in knowing I'm going to get a fair deal and a car that has been checked-out properly before offering it for sale. Starting with the Sales Manager Alan and continuing with the Sales person Vance I received professional and knowledgeable service about the car. When it came to finalizing the deal it couldn't have gone smother with Bernie in finance and finally the most pleasant person you would ever want to hand a check to, Dawn. Thank you Criswell for yet another consistent buying experience.

    Does recommend this dealer
    Criswell Acura

    Dear vbucci, thank you very much for purchasing your 8th vehicle from Criswell and thank you as well for your great review of Vance, Dawn, Bernie and me. It is always a pleasure working with you and we are always going to give you fair pricing on any of the excellent vehicles we have here at Criswell. And your right, we recondition our vehicles to a much higher standard than almost all dealers in the entire region. It costs us a little more but our clients, like yourself, are so much more happier about the product they purchased. You also don't need to take time out of work fixing things the other dealers should have taken care of in the first place. Thank you again and the entire Criswell team is here for you if you need arises. Sincerely, Alan Hannon, Sales Manager 443-482-3200


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  • Wonderful experience!
    May 11, 2017

    I had been to another dealership the day before and was in the process of buying a car but the sales manager was so unprofessional and rude that I...

    Criswell Acura

    Dear Mrs. Simms, thank you very much for your business and your excellent review of Al and Criswell Acura. I am very happy that you were pleased ...


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    I had been to another dealership the day before and was in the process of buying a car but the sales manager was so unprofessional and rude that I left. Walked into Criswell the next day and bought a car without even a test drive. I was in and out in a little over an hour. Love my car and will buy my next car from Criswell. Al Zayas was my salesman and he made things so easy :)

    Does recommend this dealer
    Criswell Acura

    Dear Mrs. Simms, thank you very much for your business and your excellent review of Al and Criswell Acura. I am very happy that you were pleased with our team members and we always try to keep the process very straight forward, easy and professional. If there is anything else we can do for you, the entire Criswell Acura team is at your service. Sincerely, Alan Hannon, Sales Manager 443-482-3200


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  • Fabulous Experience!
    April 26, 2017

    If you are looking to purchase a new vehicle Criswell, is the place to go. We had to purchase our new van quickly and unplanned. Alan and Mike we...

    Criswell Acura

    Dear partyof5, thank you for your business and for your positive review of Mike, me and Criswell Acura. It was a pleasure working with you regard...


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    If you are looking to purchase a new vehicle Criswell, is the place to go. We had to purchase our new van quickly and unplanned. Alan and Mike were nothing less than amazing at getting it done for us.

    Does recommend this dealer
    Criswell Acura

    Dear partyof5, thank you for your business and for your positive review of Mike, me and Criswell Acura. It was a pleasure working with you regarding your van purchase and I am very happy that you were pleased with our performance. Thank you again. Sincerely, Alan Hannon, Sales Manager 443-482-3200


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  • Used Audi A6 Purchase
    March 27, 2017

    We recently purchased a used Audi A6 from Criswell Audi in Annapolis, MD. The entire process was painless and relatively quick. We attribute this ...

    Criswell Acura

    Dear 2014AudiA6, thank you very much for your business and your positive review of Al, me and Criswell Audi. I am very happy to hear that our pai...


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    We recently purchased a used Audi A6 from Criswell Audi in Annapolis, MD. The entire process was painless and relatively quick. We attribute this to Al Zayas, our salesperson and to the way the dealership is managed and run. We would definitely recommend Criswell.

    Does recommend this dealer
    Criswell Acura

    Dear 2014AudiA6, thank you very much for your business and your positive review of Al, me and Criswell Audi. I am very happy to hear that our painless purchase process works for you, it works for us too:). It was a pleasure serving you and the entire Criswell Audi team is always here for you when needed. Enjoy your beautiful Audi A6. Sincerely, Alan Hannon, Sales Manager 443-482-3250


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  • Such a bad experience the last two times I took my car there
    March 27, 2017

    I would not take my car to this place again. They could not diagnose a simple problem, told me they had to do a battery load test so they could ...

    Criswell Acura

    Dear monday@4, thank you for you review. I apologize that you are not happy with our performance. We very much want to assist you with the issu...


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    I would not take my car to this place again. They could not diagnose a simple problem, told me they had to do a battery load test so they could test my TPMS and some other issues. Charged me 125.00 for an Acura battery (525 amps) to conduct the test, still could not diagnose the problem. In addition, I had just purchased a (750 amp) battery the week before, and they said it was not charged enough to conduct the battery load test) Had the 750 amp battery tested and it was still 1200+ volts and working good. Put the 750 am back in my car. I did not want to deal with them any more so I kept the Acura battery. The time before this, they charged me for a test hey said they could not do because I did not have the right keys. I had the same keys for 10 years when I purchased the car new. Ended up having to buy, from them another key ($110) Awful service...Beware.

    Does not recommend this dealer
    Came in for service or repair
    Criswell Acura

    Dear monday@4, thank you for you review. I apologize that you are not happy with our performance. We very much want to assist you with the issues that you are having with your vehicle and we want to fix these issues too. But it is difficult when you will not authorize us enough time to diagnose the issue to solve the problem. As we get close, then you will not authorize us to do the work. I know you are already having most of your work done elsewhere I think to save money but it may be costing you more in the long run running back and forth to different repair facilities and worse, your car is not fixed. Again, we can be your one place to solve your Acura issues, please let us help you. Sincerely, Mark Scherger, Service Manager 443-482-3200


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  • My 1st Car
    March 21, 2017

    Criswell Acura is the best dealership I've been to. The service there is great and they have people that enjoy their job and love what they do. Th...

    Criswell Acura

    Dear JBaptist54, thank you very much for your business and your positive review of Michael, Cory, me and Criswell Acura. I am very happy to hear ...


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    Criswell Acura is the best dealership I've been to. The service there is great and they have people that enjoy their job and love what they do. They don't treat you like a dollar sign, they treat you as friends and family. As a staff they try to get to know you as a person. Thumbs up all the way.

    Does recommend this dealer
    Criswell Acura

    Dear JBaptist54, thank you very much for your business and your positive review of Michael, Cory, me and Criswell Acura. I am very happy to hear your positive comments; they are all spot on. We do love what we do and we care about making sure your happy and your transportation needs are truly taken care of. We know that if we do this, we will have clients for life and that is our goal. Thank you so much and the entire Criswell Acura team is always here for you!! Sincerely, Alan Hannon, Sales Manager 443-482-3200


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