Desert Sun Motors, Inc.

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 22, 2019

    Customer service is a dying art but Desert Sun has it mastered. I?m impressed ever time I take my car in for maintenance.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for the great review! We're pleased to know we have been able to exceed your expectations and very much appreciate your business! If... you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    April 2, 2019

    Thank you for the great service. I appreciate the early appointment. Drove from El Paso to Alamogordo for service appointment.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're pleased to know we have been able to exceed your expectations and very much appreciate your business all the way from El Paso! If you have any f...urther questions or we can assist in any way, please give us a call. We're always happy to assist you! Have a great day!

  • 2.0 out of 5
    March 31, 2019

    I took my car in to have the issue with my phone/radio connection fixed. I was told that the problem of the chime not turning off and the phone locking... up was a known problem. They did not have the time to fix it because I was in a hurry to get to work, I would like to have another appointment to have the situation fixed. I cannot answer my phone while I am around my car.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Your comments will be shared with our Management Team and we will be in touch soon to discuss your concerns and reschedule your appointment. Your satisfaction is of utmost importance to us and want to keep you as a valued and satisfied Desert Sun customer.

  • 5.0 out of 5
    March 5, 2019

    Excellent service. The customer service is the best I've seen. The staff treat you like family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're pleased to know we have been able to exceed your expectations and very much appreciate your business! If you have any further questions, please ...give us a call. We're always happy to help! Have a great day!

  • 5.0 out of 5
    March 21, 2018

    Excellent, as usual. Thank you for the care you take each time.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the great review! We're pleased to know we have been able to exceed your expectations and very much appreciate your business!

  • 1.0 out of 5
    February 19, 2018

    They gave me an estimate, saying that the repair was covered under warranty. Then they came back and gave me an astronomical cost and that the repair wasn't... covered under warranty. They had my car all day and couldn't return my vehicle that day. They wouldn't give me a loaner due to my age.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mildred, thank you for leaving us your feedback. We are disappointed to hear that your experience was not a positive one. We strive to provide excelle...nt customer service and to accommodate our customers the very best we can at all times. We will certainly address your concerns with our Management and do whatever we can to make sure you are taken care of and remain a satisfied Desert Sun Customer. In the meantime, if you would like to speak with our General Manager, please call us at 575-437-7530. Again, thank you for bringing your concerns to our attention and we look forward to addressing them as soon as possible.

  • 5.0 out of 5
    October 29, 2017

    All the great reviews for Desert Sun Motors are spot on! Not only are the sales and services staff both friendly and professional, but they back a company... with a solid reputation for customer support. We originally met Ryan (AKA “Big Country”) while window shopping for a pre-owned SUV around town. Although we found a 2014 Jeep Cherokee that had piqued our interest, we decided not to buy and Ryan was more than supportive the entire time. Fast-forward a month later after we foolishly purchased a lemon vehicle from a dirt lot dealer, Ryan showed us nothing but empathy and helped us trade-in that nightmare towards a Cherokee almost identical to the one we found originally. We just took our new purchase on its first road trip and could not be happier! Thank you again for helping us recover from the dumbest financial decision of our lives. We will definitely be back for our next vehicle purchase!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Charles Reynolds, congratulations on your new vehicle! We're happy to be a part of your satisfying experience. If you ever need any help, please do...n't hesitate to give us a call at (888) 630-1215. Thank you so much for your great review and sharing your experience with us and our customers! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 4.0 out of 5
    May 20, 2017

    Smooth process never felt pressured to do anything. They worked with me to save me money where they could and were very friendly and extremely helpful.... Angelitta was extremely helpful with me the whole way helping me figure out exactly what I want and was flexible. Angelitta went out of her way to help me and continued to help me after the process was all done

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We sincerely thank you for the positive review, and look forward to seeing you again soon! We are always more than happy to assist you if anything els...e comes up. Thanks again for the recommendation, have an amazing day and thank you for your business with us!

  • 5.0 out of 5
    March 15, 2017

    Awesome friendly staff. Fixed a incorrectly installed belt from a previous dealer during the inspection. That was fantastic of them. They are simply the... best. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the review! We appreciate your business. If you like to hear about our other services that we provide to help maintain your vehicle's beaut...y, please don't hesitate to give us a call at (888) 630-1215. Thank you again for sharing your experience and for your business!

  • 5.0 out of 5
    February 9, 2017

    Am a returning customer. Every employee I came in contact with was super nice and super helpful. I would and do recommend this dealership to all. I... will definitely be a continuing customer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for letting our team know how we did! We look forward to helping again in the future and appreciate you being a valued Desert Sun customer! ...Have a great day and we look forward to seeing you again!

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