Desert Sun Motors, Inc.

Reviews

4.7
(97 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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2.0

No service after sale.

I have purchased several trucks and cars from them. I have no problem with service writers or sales people but if you need work done other than oil service you are screwed. I am very sad I will have to go elsewhere to buy new truck.

Dealer response

Chris, thank you again for taking the time to explain the concerns you have today! We very much value your business and want to do make sure that you are always confident in our customer service. I assure you that your frustrations will be shared with our Management Team and will have someone in contact with you very soon. Freddy Reveles is our Service Manager and Steve Irick is our General Manager, that will be contacting you soon. They can also be reached at 575-437-7530. Thank you again!

5.0

I recently purchased a 2019 Dodge Durango and it’s...

I recently purchased a 2019 Dodge Durango and it’s amazing and my sales guy Lawrence was amazing. He made buying a car easy! I’ll definitely recommend anyone looking to go see him!

4.8

Lawrence was the salesman for our purchase. He is...

Lawrence was the salesman for our purchase. He is knowledgeable about their products and is dedicated to customer service. Tessie explained terms and charges easy to understand. Mr. Brooks was very helpful in setting up On-Star and other technical capabilities of the vehicle.

5.0

Customer Service Excellence

Customer service is a dying art but Desert Sun has it mastered. I?m impressed ever time I take my car in for maintenance.

Dealer response

Thank you so much for the great review! We're pleased to know we have been able to exceed your expectations and very much appreciate your business! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Service appointment review

Thank you for the great service. I appreciate the early appointment. Drove from El Paso to Alamogordo for service appointment.

Dealer response

We're pleased to know we have been able to exceed your expectations and very much appreciate your business all the way from El Paso! If you have any further questions or we can assist in any way, please give us a call. We're always happy to assist you! Have a great day!

3.0

Phone to radio connection issue

I took my car in to have the issue with my phone/radio connection fixed. I was told that the problem of the chime not turning off and the phone locking up was a known problem. They did not have the time to fix it because I was in a hurry to get to work, I would like to have another appointment to have the situation fixed. I cannot answer my phone while I am around my car.

Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Your comments will be shared with our Management Team and we will be in touch soon to discuss your concerns and reschedule your appointment. Your satisfaction is of utmost importance to us and want to keep you as a valued and satisfied Desert Sun customer.

5.0

Desert sun motors service center

Excellent service. The customer service is the best I've seen. The staff treat you like family.

Dealer response

We're pleased to know we have been able to exceed your expectations and very much appreciate your business! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

5.0

Pleasant and comfortable

My wife and I had been eyeing a beautiful 2015 chevy truck on the used car lot for about a week. When we decided to see if it would be possible to purchase the truck, we went to Desert Sun and asked for Eddie Norrell. We had done business with Eddie before so we trust him. Although we had gone in for information purposes only so we could go home to determine if we could make the purchase, we left that evening owners of the new to us 2015 chevy truck. Eddie was very honest and knowledgeable about the truck and it's features and he made purchasing the truck a lot more simple than either my wife or I could have imagined. Thank you Eddie Norrell.

5.0

Semi annual maintenance

Quality service, friendly people, took care of all my needs. Will have all of my service done here. Courtesy and promptness is excellent. Will recommend to others.

5.0

Oil change. General look-see.

Excellent, as usual. Thank you for the care you take each time.

Dealer response

Thank you for the great review! We're pleased to know we have been able to exceed your expectations and very much appreciate your business!

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