Read reviews that mention:
Avoid the service department. Dropped my care off for diagnosis regarding ac not blowing cold but otherwise working fine and a few other things. Dealer... could not recreate the AC problem according to them and price was too high given the age of the vehicle for the remaining work. So, I paid the $100 plus diagnostic fee and received my car back. When I received my car back and drove back home I noticed the AC blower would not stop blowing even after i switch the unit off. It is permanently stuck on. This was not the case when I arrived. They obviously knew this too since they diagnosed the unit and found no problem ( I have paperwork to prove this). You’d think they’d take a look out of common decency if not a damage claim ( I’m too busy for small claims though.) The hassle of filing a claim isn’t worth it. I contacted the service manager Patrick and explained the problem. Instead of acknowledging that customers expect to receive their vehicles back in the same operating condition they left it in, and especially after paying the hefty diagnosis fee and receiving a report saying there was no problem they could recreate, Pat took absolutely no interest accountability for my experience and problem calling it a coincidence and only offered to re-diagnose the same system again for another $100 fee. I wouldn't call Pat's tone completely rude or belligerent but his handling of the situation certainly isn't what you would expect from a premium brand or of any company looking to retain clients. Perhaps Pat and Porter do not value clients with older vehicles that like knowing their car was repaired correctly. Why would you buy from a place that is nickeling and diming you while masquerading as premium. I had noticed the service department experience here had noticeably declined on my last few visits but wanted to give the shop one more shot. I plan to replace my current Infiniti and wanted to see what treatment i could expect for the life of my new next vehicle. I still plan to buy a version of the loaner they gave me on my visit as was my plan. But it will not be from Porter as I had originally planned. I also don't recommend anyone else do so either if you value treatment in the service center. They seem to have declined to the point that simple responsibility and a kind attitude of service to is too much to ask. I'll pass.
Hi Oa, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your vis...it.
Great dealership. It was hard to purchase a car because of the Coronavirus so I had to wait until Infiniti opened back up. I walked in and less than a... week I had the car of my dreams. They were patient courteous and supportive.
The entire staff offers an awesome experience from start to finish. Stu is the best. He makes the whole process very smooth and painless. He is the... most knowledgeable sales person I have ever dealt with. I have referred all my friends and family to this dealership. Keep up the good work guys!!!
I have dealt with Porter Infiniti for years. The purchase experience is painless and Stu is very attentive and understands all your needs. Also, I only... service at Porter and the prices are fair and the work is great. My car always comes back clean and the rapairs are done right. I highly recommend this facility!
Thank you for leaving this remarkable feedback, Paul. Congratulations on your recent purchase! We appreciate your comments and are happy to hear that ...Stu was able to meet your needs. At Porter Infiniti, we always strive to provide the utmost in quality and customer satisfaction. Thanks for your recommendation as well. We look forward to assisting you with your future sales and service needs. Warm regards, Ed Gamaitoni 302.368.6300 x. 3145 email@example.com
Attentive, informative and willing to think out of the box, making good, appropriate suggestions when our first choice didn't pan out. Would recommend... even though we didn't buy.
Thank you for sharing this great feedback with us. We feel our sales department is what makes Porter Infiniti special. Reviews like yours help us to m...ake sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. Thank you again and hopefully we get to see you again! All the best, Ed Gamaitoni 302.368.6300 x. 3145 firstname.lastname@example.org
Great customer service, Fair pricing, and quality. The dealership was willing to provide adjustments and discounts on some very expensive repairs. Also... made sure all parts were repaired
David, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to ...give us feedback. Thank you for continually choosing Porter Infiniti for your vehicle needs. Respectfully, Pat Gil, Service Manager 302.368.6300 x. 3313 email@example.com
If only the rest of the world was run like Porter Infiniti service, the world would be a much better place.
Peter, your kind words and fantastic star-rating are greatly appreciated! Thank you for spreading the word about your excellent experience at Porter I...nfiniti; we look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Respectfully, Pat Gil, Service Manager 302.368.6300 x. 3313 firstname.lastname@example.org
The personal concern given to make sure everything was completed to one' satisfaction. Appreciate the transportation provided from your facility to my... Home.
Stanley, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thoroug...h service you received from us. If there is anything more that we can do please come back and see us again. Take care! Warm regards, Pat Gil, Service Manager 302.368.6300 x. 3313 email@example.com
GREAT SALES EXPERIENCE! CUSTOMER RELATIONSHIP IS EXCEPTIONAL! WOULD RECOMMEND TO FRIENDS AND FAMILY! THIS IS THE SECOND VEHICLE MY FAMILY AND I HAVE PURCHASED... FROM THIS LOCATION!
Thank you for leaving us this great review, Richman. We are very happy to hear that we could provide you with a second car buying experience that was ...just as good or better as the first! Thank you for your recommendation as well. Please come back and see us again in the future with anything else you might need. Take care! Warm regards, Ed Gamaitoni 302.368.6300 x. 3145 firstname.lastname@example.org
I have used this facility to buy and service a new vehicle. Away from the manufacturers defects which the location doesn't control ( transmission-common... on this vehicle) service has been great.
Hi Richard and thanks for the great feedback! We're very happy that we we're able to give you the customer service we know you deserve! Thank you and ...we look forward to seeing you again! Warm regards, Pat Gil, Service Manager 302.368.6300 x. 3313 email@example.com