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My car broke down on my way to Mazda of Manchester to purchase a vehicle from them --I was coming all the way from upstate NY. They picked me up from the... place where my car broke down and helped me obtain alternative transportation for the few days I had to wait for my car. They went above and beyond what was required. I'd highly recommend this dealership -- they are professional people and very easy to work with. I'd buy from them again -- I'd especially recommend working with Dave Small in sales.
I had a very good experience at Mazda of Manchester recently and was quite impressed with the 'whole' team there. MOM runs like a well oiled machine! We... went to test drive a CX-5 and had the pleasure of having Ron Sloan a sales consultant, quickly come out to take us for a 15 min drive w/o any waiting around. He clearly knew every nuance of the vehicle and more, but didn't overwhelm us with his knowledge and said to ask him anything that popped into our heads as we drove along. He was very professional, but put me right at ease and accomodated me by allowing my son to drive first and then stopping in a lot where I could get comfortable maneuvering, before heading back to the dealership. It is a very busy dealership, and so as Ron had other business to attend to, he introduced us to the sales manager Brandon, who listened to our thoughts about the vehicle and put zero pressure on us to make a decision. Reaching a mutually satisfying agreement later with both of them, we were introduced to another great team member, Steve Rourke, who effortlessly did the paperwork while chatting casually with us. Ron and Steve are both very personable and easy to talk to and both have a good sense of humor. When we returned on another day to pick up the car, we then met with Mark, a fine man, as he went over the terms of our purchase. We were treated exceptionally well by Ron who was again 'extremely' hospitable and even endured a heavy 'downpour' changing the plates with no complaints. He then gave us a mini tour of the service dept etc where we met Tony, the service advisor and another great member of the team. I also had an interaction with Lisa F. who addressed my concern swiftly and efficiently with a satisfactory response. Suffice to say I am very satisfied with my Mazda and will recommend and sing the praises of this dealership to whoever inquires.
I've been with the Mazda family for 4 years now and recently purchased a 2018 Mazda 6. I met and worked with Rachel Urso and can honestly say that her... professionalism and knowledge help "seal the deal" on my purchase. Mazda makes a great car and the 2018's are no exception, but when you combine that driving experience with a friendly, low pressure, professional individual like Rachel you walk away pleased that you decided to buy a Mazda. Rachel had a genuine interest in what I was looking for in a vehicle and she also had a genuine interest in me, my family and shared with me her interests both inside and away from work. We had conversations, it never felt like a high pressure sales pitch. Combine this experience with all the excellent "final touches" and "extra efforts" that Lisa Friedrich provided and I can fully understand why Manchester of Mazda has an A+ team. Thank you both for the great experience!
I didn't feel pressured at all, unlike other dealerships I have been to. I was kindly shown my options and my salesman didn't push for me to go with something... outside of my budget. The process was quick and straightforward. Before I knew it, I was leaving with a Mazda that I was happy with, and didn't in any way feel as if I was getting screwed over.
Worked with Rich Sika on buying my son a used Mazda 3. Rich was very knowledgeable of the car models and options and was very easy to work with. We would... purchase from him again.
The most enjoyable purchase of a vehicle I have ever had. Rich Sika was professional, patient, and took time to explain everything about the new Mazda... 3. Other employees were courteous, and friendly. Definitely 5 stars plus. You won't be disappointed at Mazda of Manchester. Tom G
We were treated great by everyone. Dave Small was a pleasure to deal with. He is very knowledgeable and personable. Just a real good guy to work with.... He spent a lot time with us to be sure we were comfortable with our new car. Mark Smith handled the finance side in a similar manner. Brandon Hansen was right on target and got everything done as promised. Can't say enough about these guys. Hard to believe but they made a car buying experience enjoyable. This is the way it should be.
Our experience with Kris was excellent! He is pleasant, knowledgeable, and eager to match us to the vehicle that meets our needs. We never felt pressured.... He listened and guided us based on what we said. I would definitely recommend Kris (and the dealership) to anyone who is interested in a Mazda!
Rich Sika was extremely helpful, knowledgeable and friendly throughout my time at Mazda of Manchester. I was really dreading shopping for a car, but Rich... made the experience enjoyable. As others have stated, I felt no pressure at all. Carlie McCann was also very helpful.
This is our third vehicle leased from Mazda of Manchester! Lisa and Dave always shows the greatest professionalism and highest integrity! I am very grateful... to have found Mazda of Manchester. The leasing experience was transparent and easy to execute. Great cars, great people.