City Volkswagen

Reviews

This dealer has no recent reviews and is not rated.

6 lifetime reviews.

  • 5.0 out of 5
    June 28, 2014

    my experience here has been wonderful. Ask for Tony C. he has been so wonderful and helpful and personable.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Lindsey, Thank you for the kind words and it was truly a pleasure meeting with you and your mother over the weekend. Tony is a great asset to ...our Volkswagen team and he takes great pride in making sure the customer has a wonderful experience. We hope you love your new Volkswagen Jetta and thank you for coming down to our City Volkswagen. Thanks again!

  • 4.0 out of 5
    June 28, 2014

    So far I have had two service appointments at City VW. It has been pretty convenient and easy. The customer service overall is good. There is a waiting... room if you are unable to drop off your car. Friendly staff. No complaints yet.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jenkins, Thank you for taking a moment to tell us about your positive experience down at the City Volkswagen Service Center. We are a local fam...ily run business, so we really make an effort to support our San Diego neighbors by providing them with safety and reliability on all of our repairs. Being local also means having a convenient central location. Our service center is located at our dealership, conveniently off of the 5 on Morena Blvd (across from Mission Bay). We look forward to your next visit!

  • March 11, 2016

    I had a good experience at City Volkswagen. Bought a 2013 VW passat. Christa was great, helpful & patient. Explained all the features of the Car very well.... Also want to mention Their Finance manager Ryan who explained all the finance & leasing options really well. They both were honest in clearing my doubts. 5 star for both of them.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    June 28, 2014

    Customer Service is good and Lounge room is decent (City VW and Chevy) Wish they had water for customer. Every time Ive been hear my wait time for service... has been 3 to 4 hours.

    4.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thanks for coming down this weekend and visiting us with your charming little dog. Located right near Mission Bay, we are glad you were able t...o go for a jog along the beautiful waterline while we worked on your vehicle. We apologize for the water shortage while you were here, but there is actually a water dispenser in the back corner of the waiting room next to the Starbucks coffee. We will make this more visible and appreciate your feedback. Depending on your service, it may take our techs a little time to properly complete and make sure we do all repairs the way that they need to be done. Unlike most service centers, we proudly have Volkswagen factory trained and certified technicians who confidently repair and service your vehicles using warrantied parts. Thank you again for your feedback as we will use this to make your experience better the next time you come back.

  • 4.0 out of 5
    June 28, 2014

    Customer Service is good and Lounge room is decent (City VW and Chevy) Wish they had water for customer. Every time Ive been hear my wait time for service... has been 3 to 4 hours.

    4.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 21, 2014

    I've had my car serviced almost exclusively here and they always do a great job. Accurate quotes and time estimates and great customer service.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Danielle, it was great to meet you this weekend and I really appreciated hearing your story. Knowing that you are a Volkswagen Beetle owner for ...over 10 years, we are elated that you have put your trust in our service team to continue to keep you safe on the roads. You have many choices when it comes to mechanics and we are happy that you continue to chose us for our great service warranty, factory trained technicians and part warranty. From everyone down at City Volkswagen, we are thankful for your trust and look forward to seeing you again on your next visit.