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Reviews

Average Ratings

5.0
Average based on 22 reviews.
  • Front brake replacement

    Tina, the service writer was great. She was enthusiastic and explained everything very well. The only complaint I have is that as most dealerships...


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    Tina, the service writer was great. She was enthusiastic and explained everything very well. The only complaint I have is that as most dealerships are, it seemed over priced for the services I received.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Al Serra Volkswagon service work

    Dylan did a good job for me once again. Answered all my questions and kept me informed as to the progress of my service work.


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    Dylan did a good job for me once again. Answered all my questions and kept me informed as to the progress of my service work.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Al Serra volkswagon

    Service was exceptional. Daniel was very attentive and knowledgeable


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    Service was exceptional. Daniel was very attentive and knowledgeable

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Repair

    Very good service. Repair was quick and easy. All workers seemed knowledgeable in what they were doing. Did not worry about my car once, I knew it...


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    Very good service. Repair was quick and easy. All workers seemed knowledgeable in what they were doing. Did not worry about my car once, I knew it was in good hands. A friend bought a car there and referred me to getting my repairs done there. When everything was done I got a polite phone call letting me know it was able for pick up.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • VW Jetta

    I had looked at other dealerships in the past and was always pressured and rushed but this was nothing like that. Pat was friendly and understandi...


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    I had looked at other dealerships in the past and was always pressured and rushed but this was nothing like that. Pat was friendly and understanding when I needed time to think. I ended up leasing a VW Jetta and I love it. I will buy from this dealership in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Customer Service

    The service manager was awesome. I went in for my 20,000 service and while doing the service they found an issue with my vehicle. He immediately c...


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    The service manager was awesome. I went in for my 20,000 service and while doing the service they found an issue with my vehicle. He immediately called me and informed me what was wrong, how much it would cost to fix it, and when, at the latest they could have the repair done. The repair was made faster than expected and the estimate was on point. Greatly appreciated!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Maintenance and repair

    Overall, great experience. All staff has been very helpful, kind, timely, competent, and professional.


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    Overall, great experience. All staff has been very helpful, kind, timely, competent, and professional.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • New car

    Our salesman Brock Hogan was great! I will send everyone to see him in the future.


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    Our salesman Brock Hogan was great! I will send everyone to see him in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    Always a pleasure to do business with this location. I have a 2013 VW Jetta on lease, that expires in August 2016. I will contact the dealership ...


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    Always a pleasure to do business with this location. I have a 2013 VW Jetta on lease, that expires in August 2016. I will contact the dealership about another lease.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Not clear on desired info

    Very satisfied with service department. From the time dropped the car off I was kept informed as the problem and repairs needed.


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    Very satisfied with service department. From the time dropped the car off I was kept informed as the problem and repairs needed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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