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Reviews

Average Ratings

4.8
29 lifetime reviews.
  • Charles Geller

    Tina is the BEST ... you better reward that lady! We got our VW because oh her excellent service!


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    Tina is the BEST ... you better reward that lady! We got our VW because oh her excellent service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent service

    We own two cars purchased at Al Serra VW. Daniel was our technician again and does a superb job. We will probably request him by name from now on...


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    We own two cars purchased at Al Serra VW. Daniel was our technician again and does a superb job. We will probably request him by name from now on; we're that happy with him. He's responsive, honest and extremely knowledgeable. He also gives us options, and really works to save us money, which in the long run is going to be profitable for Al Serra because we'll keep coming back. So far, no other shop has touched either of our VWs because of service technicians like Daniel. Please make sure his supervisor knows he's the reason the company gets our money. Thanks.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Outstanding Service!

    Came for service with a Low Oil Light. Turns out a oil seal was not installed from the factory, which led to subsequent loss of oil pressure. This...


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    Came for service with a Low Oil Light. Turns out a oil seal was not installed from the factory, which led to subsequent loss of oil pressure. This was discovered, parts ordered, and a temp car provided until the reinstall was complete. Overall great service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Al Serra VW

    Perfect service, good prices and very friendly people.


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    Perfect service, good prices and very friendly people.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome Service

    Took my VW in for service and I was immediately greeted and was helped from a very friendly service technician. I was very happy when I picked ...


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    Took my VW in for service and I was immediately greeted and was helped from a very friendly service technician. I was very happy when I picked up my car they took their time explaining what they did . I'm very satisfied and happy with their service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • way faster than I was afraid...

    The whole process went much quicker than I could have imagined! I had brought my vehicle in for service and they found something even more wrong ...


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    The whole process went much quicker than I could have imagined! I had brought my vehicle in for service and they found something even more wrong with it than we had planned. Repairing it would have cost half the price of a new (to me) vehicle. I got a ride back to the dealership and before the end of the evening I was driving home in new (to me) shiny Passat! The selection of used vehicles was nice, the salesman was quite attentive.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • As always...fantastic!

    Working with Dillon is always such a pleasure. He is kind, accommodating, knowledgable, and delivers exactly what he promises, if not more. He mak...


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    Working with Dillon is always such a pleasure. He is kind, accommodating, knowledgable, and delivers exactly what he promises, if not more. He makes coming in something to look forward to and not a dreaded chore. My service was fast, friendly, and done right. KUDOS!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Front brake replacement

    Tina, the service writer was great. She was enthusiastic and explained everything very well. The only complaint I have is that as most dealerships...


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    Tina, the service writer was great. She was enthusiastic and explained everything very well. The only complaint I have is that as most dealerships are, it seemed over priced for the services I received.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Al Serra Volkswagon service work

    Dylan did a good job for me once again. Answered all my questions and kept me informed as to the progress of my service work.


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    Dylan did a good job for me once again. Answered all my questions and kept me informed as to the progress of my service work.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Al Serra volkswagon

    Service was exceptional. Daniel was very attentive and knowledgeable


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    Service was exceptional. Daniel was very attentive and knowledgeable

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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