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Small Town Auto Sales

(214 reviews)
Visit Small Town Auto Sales
Sales hours: 9:30am to 6:00pm
Service hours: 9:30am to 6:00pm
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Sales Service
Monday 9:30am–6:00pm 9:30am–6:00pm
Tuesday 9:30am–6:00pm 9:30am–6:00pm
Wednesday 9:30am–6:00pm 9:30am–6:00pm
Thursday 9:30am–6:00pm 9:30am–6:00pm
Friday 9:30am–5:00pm 9:30am–5:00pm
Saturday 9:30am–1:00pm 9:30am–1:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
(570) 273-5762 (570) 273-5762

Inventory

See all 118 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2015.
We are a family owned business that strives on customer satisfaction. Also we have been in business for 30 years.
Quality and service is our pride!

Service center

Phone number (570) 273-5762

Service hours

Monday
9:30am–6:00pm
Tuesday
9:30am–6:00pm
Wednesday
9:30am–6:00pm
Thursday
9:30am–6:00pm
Friday
9:30am–5:00pm
Saturday
9:30am–1:00pm
Sunday
Closed

Reviews

(214 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The owner of this business is a unethical.

The owner of this business is a unethical. I picked out a vehicle for my daughter at a set price with them. I got approved for the loan and even purchased the car insurance. I then get a call from them saying the price of the car had a typo and they wanted $1,000 more. That was a lie. The owner called me back and offered to take $700 more. Then called again and offered it at the original price he gave me. He just wanted to try to get more money for the vehicle. I would never give this business a dime.

The owner of this business is a unethical.

The owner of this business is a unethical. I picked out a vehicle for my daughter at a set price with them. I got approved for the loan and even purchased the car insurance. I then get a call from them saying the price of the car had a typo and they wanted $1,000 more. That was a lie. The owner called me back and offered to take $700 more. Then called again and offered it at the original price he gave me. He just wanted to try to get more money for the vehicle. I would never give this business a dime.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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how do we feel, what heart do you have to sell a car with

how do we feel, what heart do you have to sell a car with all these problems we are not even afraid that I could have an accident when I was leaving your dealer because i live 1 hour to your dealer We sell a car all under the car it's not good if the wheel was ripped off I got under a truck, that wouldn't tell us anything?we're very cruel,i spent 1899$ for repair after 1 day i bought the car when i bought the car you told me you sell me a warranty for a car for 400$ if i need it call you before 8days i call in 5day because i don't have more money to repair the rest you refused because you know the car have a lot of problems thanks God i didn't dead when i leave your dealer with this car people please be careful with this small town auto sales over there is very bad after they’re sell me the car they’re not pick up my phone

how do we feel, what heart do you have to sell a car with

how do we feel, what heart do you have to sell a car with all these problems we are not even afraid that I could have an accident when I was leaving your dealer because i live 1 hour to your dealer We sell a car all under the car it's not good if the wheel was ripped off I got under a truck, that wouldn't tell us anything?we're very cruel,i spent 1899$ for repair after 1 day i bought the car when i bought the car you told me you sell me a warranty for a car for 400$ if i need it call you before 8days i call in 5day because i don't have more money to repair the rest you refused because you know the car have a lot of problems thanks God i didn't dead when i leave your dealer with this car people please be careful with this small town auto sales over there is very bad after they’re sell me the car they’re not pick up my phone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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Great Truck

Bought a 2002 Dodge 1500 SLT with 84,450 miles on it. Picked it up the following day and drove 2 hrs. home. Liked the truck after driving 1/2 an hour.....loved it by the end of the 1st hour. Great buying experience. Would definitely recommend them.

Great Truck

Bought a 2002 Dodge 1500 SLT with 84,450 miles on it. Picked it up the following day and drove 2 hrs. home. Liked the truck after driving 1/2 an hour.....loved it by the end of the 1st hour. Great buying experience. Would definitely recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst car buying experience ever drove it put deposit

Worst car buying experience ever drove it put deposit down couldn't sell the vehicle

Worst car buying experience ever drove it put deposit

Worst car buying experience ever drove it put deposit down couldn't sell the vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Worst car buying experience ever... I wanted that perticial vehicle...I drove ,2 hours there put a deposit down,to pic it up Saturday morning .....got there wouldn't sell it to me ....really you could have called me before I drove 2 hours up there to pic it up.....(.still shaking my head) Really!!!? Very poor DR.

Consumer response

Can't say enough...wasted my time and my money.. Poor business practice....if I did that as a contractor I'd be broke!!! Bad show...

Consumer response

Oh...got my deposit back thank God

Consumer response

Oh forgot,what's the name of that car dealer you get your vehicles From????

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Exceptional customer service

Exceptional customer service. I recently purchased a vehicle from Small Town Auto. The process was handled with professional, courteous, yet “small town friendly” service. There was even a small hitch (on my end) that required extra handling on their part. They came through efficiently and made sure every detail was done correctly. The whole experience was a breath of fresh air in today’s world. Thank you!!!!

Exceptional customer service

Exceptional customer service. I recently purchased a vehicle from Small Town Auto. The process was handled with professional, courteous, yet “small town friendly” service. There was even a small hitch (on my end) that required extra handling on their part. They came through efficiently and made sure every detail was done correctly. The whole experience was a breath of fresh air in today’s world. Thank you!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great affordable car--reliable too!

I was looking for a chevy impala and I found one at Small Town Auto thru cars.com. It was in beautiful shape both inside and out. Even though it was a little older-2009 I decided to take it because of the low mileage-68,000. I am so satisfied. I wanted to wait a few months before writing this review to make sure I had no real problems with the car. There was a minor problem with the starter but the dealership took care of it and it was just over the 30-day warranty. It rides so smoothly and it has a lot of power as soon as you step on the gas the front end lifts up and boy it goes! I know it's a little older but I am so satisfied. I can tell this car will last. It's well worth the money and I only gave 750.00 down because that's all I had at the time. They work with you. So don't be afraid, if you need a car buy one from this dealership! I'm not sorry you won't be either!

Great affordable car--reliable too!

I was looking for a chevy impala and I found one at Small Town Auto thru cars.com. It was in beautiful shape both inside and out. Even though it was a little older-2009 I decided to take it because of the low mileage-68,000. I am so satisfied. I wanted to wait a few months before writing this review to make sure I had no real problems with the car. There was a minor problem with the starter but the dealership took care of it and it was just over the 30-day warranty. It rides so smoothly and it has a lot of power as soon as you step on the gas the front end lifts up and boy it goes! I know it's a little older but I am so satisfied. I can tell this car will last. It's well worth the money and I only gave 750.00 down because that's all I had at the time. They work with you. So don't be afraid, if you need a car buy one from this dealership! I'm not sorry you won't be either!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought 3 vehicles from small town and all were great!

Bought 3 vehicles from small town and all were great! Drove the last one we bought back to Chicago 2 weeks after buying it and the alternator gone out on the way home about 2000 miles later. Even though they did not have to Ryan bought me a new alternator for free! Great people and highly recommended! I will be back!

Bought 3 vehicles from small town and all were great!

Bought 3 vehicles from small town and all were great! Drove the last one we bought back to Chicago 2 weeks after buying it and the alternator gone out on the way home about 2000 miles later. Even though they did not have to Ryan bought me a new alternator for free! Great people and highly recommended! I will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Looking to buy a car, then this is the place!

I am 100% satisfied with my car. Henry and Ryan were very understanding and helpful. If you are looking to purchase a vehicle I would definitely recommend talking to Ryan. Thank you both for everything, Susan

Looking to buy a car, then this is the place!

I am 100% satisfied with my car. Henry and Ryan were very understanding and helpful. If you are looking to purchase a vehicle I would definitely recommend talking to Ryan. Thank you both for everything, Susan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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quick and fair deal, nice people, vehicle was clean.

quick and fair deal, nice people, vehicle was clean. they didn’t mind that we came during a snow squall

quick and fair deal, nice people, vehicle was clean.

quick and fair deal, nice people, vehicle was clean. they didn’t mind that we came during a snow squall

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Stay away!

Bought a vehicle for my daughter from this place. On my way out the door, the finance guy said "if anything happens'' we will split the labor charges with you. I should have left the vehicle because the transmission blew within 5 weeks and then the motor blew within 9 months. They knew the car was junk and sold it anyway.

Stay away!

Bought a vehicle for my daughter from this place. On my way out the door, the finance guy said "if anything happens'' we will split the labor charges with you. I should have left the vehicle because the transmission blew within 5 weeks and then the motor blew within 9 months. They knew the car was junk and sold it anyway.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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