Nissan of Shelby

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
122 lifetime reviews. Includes reviews of Nissan of Shelby from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 11, 2019

    Fast as can be service ,easy to service to pull right in and someone wanting to see you. Very nice people there.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did .We strive for 100 percent satisfaction, and it is great to see you had such a positive... experience at Nissan Of Shelby.

  • 5.0 out of 5
    December 11, 2019

    I didn't have to wait long. My advisor is awesome. He's always polite. I need more work on my car, but I don't have the money to pay for it. My advisor... took the time to help me apply for credit. I'm so grateful for my advisor. I wished all companies had people like him.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again! Best, Brine Lloyd, Service Manager brine@nissanofshelby.com 423-215-4383

  • 5.0 out of 5
    December 11, 2019

    My wife took her Nissan Pathfinder in for the first 5,000 mile service. She was immediately taken in to the service bay, the work took only a short time,... and the service personnel were happy to show her different features about the car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along ...to the team! Best, Brine Lloyd, Service Manager brine@nissanofshelby.com 423-215-4383

  • 5.0 out of 5
    December 5, 2019

    Shelby Nissan has undoubtedly the best service department I have ever been to. Their number one priority is customer satisfaction and they do not compromise... or cut corners to attain it. If you care about your car, you owe to yourself to get it serviced by the best and that would be Shelby Nissan.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don¿¿¿t hesitate to reach out to us for any...thing else. Thank you for choosing Nissan of Shelby's Service Department.Best,Brine Lloyd, Service Managerbrine@nissanofshelby.com423-215-4383

  • 5.0 out of 5
    December 5, 2019

    Professional courteous service. This service department strives to give you a service experience you can brag about. If you have any concerns or questions... they will work diligently to provide the answers to satisfy them. They are the best trained group I have ever been around.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it... took for you to give us this feedback. At Nissan of Shelby, we value our customers and we look forward to seeing you on your next visit. Best, Brine Lloyd, Service Manager brine@nissanofshelby.com 423-215-4383

  • 5.0 out of 5
    December 4, 2019

    Quick service, Employees are eager to assist with all of your needs. Very pleasant to work with. One of the nicest facilities I have been in.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Timothy, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Shelby!

  • 5.0 out of 5
    December 4, 2019

    Easy access and friendly service. In and out without a long waiting line. Waiting area is nice and comfortable. Overall time on waiting for service was... great.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Johnny, thank you for taking the time to leave a review for us at Nissan Of Shelby. We're happy we could meet your expectations!

  • 5.0 out of 5
    December 4, 2019

    Employees are always helpful and friendly each visit. Services I request are always completed and they never try to get me to add services that are unneeded.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Laura, we sincerely thank you for the positive review, and look forward to seeing you again soon!

  • 5.0 out of 5
    December 4, 2019

    Very simple and not pushy at all. Great experience and very helpful staff! Will definitely be back and will refer friends and family.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Keith, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have e...arned it. Thank you and have a great day!

  • 5.0 out of 5
    November 30, 2019

    Friendly and knowledgeable salesman, Ethan. Not high pressure. He was honest about the car and mileage that was on it. The facilities were great.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again! Best, Adam Crane, General Manager acrane@nissanofshelby.com 404-578-3702

View More Reviews