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Prime Autos of Hagerstown

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (118 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My Experience with Prime Autos

I recently purchased a 2010 Chevy Silverado 1500 from Prime Autos of Hagerstown MD, and my experience was very good. I had been in contact with Julian over the weekend before I purchased the vehicle to find out more about it and when I could come to see the vehicle. During my whole experience viewing the car everything I saw online was exactly what I saw in person. the vehicle was actually in better condition than I expected! Julian took the time to tell me about the vehicle's history as a corporate fleet work truck and the most recent maintenance, he had all the information I needed ready for me to help streamline and simplify the entire buying process, making my first experience with Prime Autos a very positive one! I intend to look at them first when it comes time to buy my next vehicle or when it comes time to help my younger brother or sister find a vehicle to suit their needs! thanks for all of your help Julian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice people, quality cars

This business is amazing! The owners are very nice and helpful. They definitely made my boyfriend and I feel important. They listened to what we needed in a car and gave us exactly what we wanted/needed. They're good people with good prices. They go out of their way to make their customers happy. Loved them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service. Very happy with my new car

I am very pleased with my purchase. The car is an excellent value, and they had a part replaced at no additional charge. They were very professional and polite. They answered all my questions, even if I needed something clarified. They made the process as painless as possible, and I appreciate that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Customer Service

This is my second car purchase from Prime Auto. My experience was very pressure free. I recently purchased a Nissian Rogue and I absolutely love it! Julian and his wife gave me great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First Used Car Purchase

I recently purchased a 2012 Fiat 500 Sport from Prime Autos. I have purchased many new cars in my life time but this was my first used car purchase. I must say that I was pleasantly surprised with my experience at Prime Autos. This is a small operation and you get to deal directly with the owner, Julian. I never felt any pressure and didn?t even have to do much negotiating because of his very fair pricing. Julian very carefully explained the history of the vehicle and even supplied service records, etc. The whole experience was actually lower stress than buying a new car. I?m very happy with the car and will definitely come back to Julian when I?m ready for another. Charlie was also great in taking care of all of the title, insurance and DMV stuff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Tim. We appreciate your business and hope that you are enjoying your Fiat 500 Sport.

Great Product, Great Service

Great product, very honest dealer, and great service in the paperwork department. I would tell one and all to check out Pride and its inventory before buying from another dealer. With no exaggeration, this was the best auto-buying experience I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Michael. We hope that you are enjoying your Fiat and hope to see you in the future again.

Great Experience!

Buying a car from Julian at Prime Autos was a very pleasant experience. I told him exactly what I wanted; make, model, color, interior, and he found it for me very quickly. The price was better than I could've found it for myself, and I would've had to expend a lot more effort. This is the third car my family has bought from him, and as long as he's around, I fully intend to never buy a car from any other dealer. Why bother?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Redmond and your family for your trust and business over the years . We wish you many safe and fun miles with your 2012 MINI COOPER. From your friends at Prime Autos of Hagerstown

A great place to do business!

I hadn't had a car in 15 years as I lived in Washington DC and either walked everywhere or took the DC Metro. I purchased a weekend vacation home in West Virginia and needed a way to get back and forth. Dealing with Julian and Charlie was a pleasure! I purchased a great vehicle at a great price. I recommend you visit Prime Autos of Hagerstown if you're in the market for a pre-owned car. You won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Ron for your kind words and your trust. We wish you many safe and fun miles with your MERCEDES-BENZ C320 4MATIC. From your friends at Prime Autos of Hagerstown

Great Experience

I was looking for a new car; for two weeks I researched the best place to buy a car. Public or private auctions, newspaper ads, and corporate and independent dealerships, I found that the best place to buy a new or used car was the independent dealerships. After reading several amazing reviews about Prime Autos of Hagerstown: I decided to stop by. They have beautiful cars. Julian has years of experience in the business and only gets the best cars. Go and see for yourself. I found the car of my dreams there and I couldn't be happier. Thanks too Julian and Charlie. ,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Ryan for your trust and business. We wish you many safe and fun miles with your 2010 DODGE CHARGER SXT. From your friends at Prime Autos of Hagerstown

Not your typical car dealership

This was my second purchase using Prime Autos and I will not buy from any other dealership. They are helpful without being pushy and that is a rare find. You can ask questions and know that you are getting a true answer and not just some sales pitch. Julian works honestly, with integrity and is extremely well versed in the car industry. Prime Autos is hands down the best car dealership period........You will NOT be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Chris and Kat for your trust and business over the years. We wish you many safe and fun miles with your 2013 VW CC Sport Plus. From your friends at Prime Autos of Hagerstown