Volkswagen of Lake Charles

4.9 out of 5 4.9
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 8:00 AM - 5:00 PM

Volkswagen of Lake Charles Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2015

At Volkswagen of Lake Charles we take pride in offering a great customer experience. That includes having a large selection of new Volkswagen models and pre-owned vehicles which you can browse in its entirety online. It also includes many of the other tools that we have made available on our site, including the ability to get a quick quote, calculate payments and explore financing options. Everything that you need is right here a few clicks or taps away.

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If you're a Louisiana Volkswagen owner looking for superior VW service in Calcasieu Parish, look no further. At Volkswagen of Lake Charles we know you're VW better than anyone else.

"“Driven to be Best”"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
102 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 20, 2020

    They false advertise to get you in then do the switcheroo and sell you a much more expensive vehicle. My car price changed 4 times like 5-7 thousand in... finance department. Then called The next day and said they messed up and needed me to come sign contract again. They started switching numbers again I was so frustrated after driving 3 hours one way two days in a row, I just walked away. I keep emailing and calling for my down payment back and they are not responding. I had to file a fraud charge on my card. Stay away from this dishonest dealership!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 11, 2019

    Enjoyed my buying experience. Friendly helpful staff. Adrian was patient and worked to get me the best deal I could get. And Loren in finance explained... the process until I understood. Great place

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • June 20, 2018

    This car buying experience has exceeded my expectations. Not only were the sales men curtious and knowledgeable, but they made every effort to accommodate... my unique situation. I did not expect to receive this much service nor to walk off the lot with my new vehicle that same day. This was truly an amazing experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 10, 2019

    My wife and I were in the market for a new vehicle after her car was totaled. We reached out to Lake Charles VW (which is approximately 2 hours from home)... in reference to a used VW Atlas that was posted on their website. I was contacted by a salesman, Blake Welch, who was very helpful. Due to our work schedules, we could not both go down to test drive the used car so my wife went herself. This in itself was very stressful as I know most salesmen will prey on a car shopping woman. She drives to Lake Charles and although she was not satisfied with the useD SUV, she located a well equipped new one that she liked. She fell in love with it and called me with the offer they made. Based on my research, prior to going to Lake Charles VW, it was the best offer that I’ve found, in person or online. 30 minutes later she was on the way home in her new VW Atlas. The salesman, Mr. Welch, came up on his off day with such short notice just to show us the vehicle, I’m thankful that they were able to work out a deal. Thanks Lake Charles VW for a phenomenal experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 8, 2019

    Staff at Volkswagen of Lake Charles was extremely helpful during the buying experience from the minute I stepped in the door. The salesman even summoned... the tech services manager when he was unable to answer some of my questions about the car. I will definitely recommend VW of Lake Charles to all my friends.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 27, 2019

    Alberto was very attentive and helpful. I would go back to purchase another vehicle and request him as my salesman. He met all our needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 25, 2019

    Our Salesman,Quintin and manager, Lauren made the buying of a new car experience less stressful and more enjoyable. Friendly staff throughout the process.... Would highly recommend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 11, 2019

    Came in from out of state to purchase a pre owned vehicle and the team took care of me from the moment I arrived and got me in and out in a short amount... of time.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 31, 2018

    The sales staff and management put forth a quick and friendly experience. Got a great deal on a 2019 Wolfsburg Passat. No time was wasted or regretted... at the dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 20, 2018

    I was looking for a very rare Tiguan and the folks here pulled it off! I was also working with a tight timeline and they came through on that as well.... I had an excellent buying experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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