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I'm Corey Joseph Jr I was born and raised in Lake Charles. I have a three year old son he is my life we enjoy visiting local parks and Chuck-E-Cheese! I enjoy reading and love watching Basketball. 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I\u001am Tiffany Miller I am the events and social media coordinator, I also help in finance and do title work. I love the fact that I get to help sponsor the local community and helping people get to know Volkswagen of Lake Charles. I\u001am originally from St. Louis Mo, and have a degree in the Culinary Arts. I love to cook, I enjoy reading and painting when I get a chance. I live locally with my boyfriend and our dog.","emailTxt":"tiffanymiller@vwoflakecharles.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/4af51fdfabbf.jpg","drDealerId":113385,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1496275200","certifiedEmployee":false,"deptDscrp":"Management"}]

Volkswagen of Lake Charles

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service Closed

Volkswagen of Lake Charles Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2015

At Volkswagen of Lake Charles we take pride in offering a great customer experience. That includes having a large selection of new Volkswagen models and pre-owned vehicles which you can browse in its entirety online. It also includes many of the other tools that we have made available on our site, including the ability to get a quick quote, calculate payments and explore financing options. Everything that you need is right here a few clicks or taps away.

...



If you're a Louisiana Volkswagen owner looking for superior VW service in Calcasieu Parish, look no further. At Volkswagen of Lake Charles we know you're VW better than anyone else.

"“Driven to be Best”"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
251 lifetime reviews. Includes reviews of Volkswagen of Lake Charles from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.6 out of 5
    October 12, 2018

    The people are super nice especially Jacob, Josh, and Jerald. However, it took several visits for the mechanic to fix my car which has caused me a great... amount of stress and inconvenience. I like the actual building that the dealership is located. It was very, very clean. It has a big screen tv with a coffee and tea station. I actually enjoy being there when I have to. Hopefully, everything is fixed now because I really, really love my Volkswagen.

    5.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerald Justice

    Service

    (5.0) 19 reviews

    Jacob Tracy

    SERVICE MANAGER

    (4.9) 39 reviews

  • 5.0 out of 5
    October 11, 2018

    The service department very nice and know who you are and what needs done. They check on you and give updates on the repairs. Very clean and the area to... wait is very nice and having TV to watch while u wait. Thanks

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerald Justice

    Service

    (5.0) 19 reviews

    Jacob Tracy

    SERVICE MANAGER

    (4.9) 39 reviews

  • June 20, 2018

    This car buying experience has exceeded my expectations. Not only were the sales men curtious and knowledgeable, but they made every effort to accommodate... my unique situation. I did not expect to receive this much service nor to walk off the lot with my new vehicle that same day. This was truly an amazing experience.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Arrington

    Sales Director

    (5.0) 22 reviews

    Corey Joseph

    SALES

    (4.8) 11 reviews

  • 5.0 out of 5
    October 10, 2018

    I have had excellent experiences at Volkswagen of Lake Charles. When people see I drive a Colkwagen Toureg, first they ask how i like it, and then they... say how is the service and sales dept there? I said definitely go there if youre interested in buying a Volkswagen and the service department is one of the best i have dealt with on any kind of car I have ever had. They are fast and efficient and accomodating!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerald Justice

    Service

    (5.0) 19 reviews

    Jacob Tracy

    SERVICE MANAGER

    (4.9) 39 reviews

  • 5.0 out of 5
    October 8, 2018

    I can say enough good things. It was two and a half hours from the time I stepped foot on the lot until I drive away in my new vehicle. Myles and Lauren... were professional yet very friendly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Lauren Johnson

    SALES

    (5.0) 29 reviews

    Myles Deshotel

    bdc sales

    (4.9) 12 reviews

  • 5.0 out of 5
    October 5, 2018

    I couldn???t ask for more these guys are specialists and professionals. I know that I can trust them with every service! My car is glad to have a wash... whenever I visit, too. Thanks guys!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerald Justice

    Service

    (5.0) 19 reviews

  • 5.0 out of 5
    October 5, 2018

    They were able to get our problem fixed very timely. We are grateful for the use of the loaner, since we live several miles away.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jacob Tracy

    SERVICE MANAGER

    (4.9) 39 reviews

    Alberto Grimaldi

    Sales

    (5.0) 5 reviews

  • 5.0 out of 5
    October 4, 2018

    I bought my 2018 VW with Volkswagen of Beaumont. I am a resident of Lake Charles, so when something went wrong I came to our local dealership here. They... were extremely friendly, knowledgeable, and took the time to explain every detail about my car to me and what they fixed. They really made me feel comfortable (Beaumont did not???I was not impressed with their customer service at all). They treated me and everyone who walked through the door like family! I love my Tiguan, but I love it even more now knowing that I (and my car) are in good hands with the Lake Charles Volkswagen team.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerald Justice

    Service

    (5.0) 19 reviews

    Jacob Tracy

    SERVICE MANAGER

    (4.9) 39 reviews

  • 2.4 out of 5
    October 4, 2018

    I had an oil change for my VW. The day after, I looked at the small sticker and the return mileage was less than the present milage as it appears on my... odometer. Apparently, the tech misread my mileage. I live 25 miles away.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    2.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jacob Tracy

    SERVICE MANAGER

    (4.9) 39 reviews

  • 5.0 out of 5
    October 3, 2018

    We recently bought a new vehicle and everyone at VW Lake Charles was wonderful! The staff was extremely helpful and explained all questions we asked.... We will definitely recommend this dealership to others!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Walter Stevens

    SALES

    (5.0) 20 reviews

    Myles Deshotel

    bdc sales

    (4.9) 12 reviews

    Kevin Bourque

    SALES DIRECTOR

    (4.7) 33 reviews

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